My ATT Mobile account is ***-***-****. My wife is on that account with...

GetHuman6528223's problème de service client avec AT&T de août 2021

Aide sur mon problème AT&T
First: share to improve GetHuman6528223's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman6528223 may need:
Numéro de téléphone, numéro de compte, code PIN de compte, adresse e-mail du compte, adresse de service, nom et numéro IMEI
The issue in GetHuman6528223's own words
My ATT Mobile account is ***-***-****. My wife is on that account with ***-*** ****. We have damage insurance on these phones. Her phone was damaged and in February we requested a new phone using the insurance at the local ATT store. There was an additional charge which we paid. The new phone came in the mail and we returned the old one in the box provided using the local Postal Annex store. A month later ATT billed us $*** for the phone indicating they had not received it. I called and the charge was removed but reappeared a month later. I have made many phone calls and a couple of trips to the local ATT store to get this fixed to no avail. The Asurian Tracking Number is ************************. The ATT claim number is *************. **We have been loyal ATT Customers (land line, * cell phones, internet and TV) for over ** years. We have auto pay for this account. What I want is to have the erroneous $*** charge returned to my account. If that does not happen we will definitely consider other options! Can you help?**Sincerely, Peder Hansen (***) ***-****

GetHuman6528223 did not yet indicate what AT&T should do to make this right.

How GetHuman6528223 fixed the problem

We are waiting for GetHuman6528223 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get AT&T's attention and get better help faster. Tap below to get started.
Vous avez également AT&T problèmes?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

AT&T

Problème de service client
Reported by GetHuman6528223
août 30, 2021 - il y a 2 mois
Not resolved
Vu par 1 client jusqu'à présent
Problème similaire à 4654 autres
0 clients suivant ce

Timeline

GetHuman6528223 a commencé à travailler sur ce problème
août 30 7:50pm