AT&T Phone Number

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Customer service
nouveaux clients
  • Calls AT&T's Internet & TV support department
  • The average hold time is 89m
  • The current wait is approximately 126m
  • Hours are Mon-Fri 8am-7pm EST, Sat 8am-5pm EST
  • The best time to call is 8:10am
  • Problèmes courants pour ce centre d'appels : annulation de service, contestation de frais, interruption de service, modification de service et prise en charge des appareils.
  • Reach a live AT&T agent: Appuyez sur 0 puis 8 puis 4 puis 2 puis 1
  • What you hear when you call: Si vous appelez au sujet du service téléphonique standard, appuyez sur 1. Pour les ventes ou les besoins de service AT&T, appuyez sur 2.

Notes de l'éditeur sur le service client par téléphone de AT&T

AT&T is a telecommunications, home security, Internet and cable TV provider. As the largest telecommunications company in the world, AT&T maintains a comprehensive customer support system to meet its customer's needs. Many customers strongly prefer to contact AT&T over the phone for a direct conversation with a customer service representative.

Why do People Call AT&T Customer Service?

People call AT&T for many reasons, including:

  • Starting, changing or canceling services
  • Purchasing and upgrading devices
  • Technical support
  • Scheduling service and installation visits
  • Learning how to return or drop off devices and equipment

Contacting the Right Division

AT&T offers multiple services, including mobile and landline phone service, security, Internet service, and both satellite and cable television. Some of these services are offered under specific brand names such as DirecTV and U-Verse. When contacting AT&T customer service by phone, make sure that you are calling the number for the division or service you need help with.

Another thing to consider when locating phone numbers for AT&T is that some divisions have different numbers for different types of services.

For example, there may be separate toll-free numbers for new service requests, billing questions and technical support. Each number may also be taking calls during different hours. Checking this information before calling can save you time and frustration.

Tips for Calling AT&T Customer Service

  • Before calling AT&T customer support, make sure you have your account number handy. You can find it on your bill or via your dashboard on AT&T's website.
  • Each AT&T service or division has different call center hours, so it's a good idea to check ahead of time so that you know when to call.
  • AT&T does offer phone support for people with disabilities, including TTY calling for those who are deaf or hearing impaired.

How do People Feel About AT&T Customer Service Calls?

There are numerous reports online from people who are unhappy with AT&T phone-based customer service. Complaints range from long wait times to inaccurate information provided by a representative to promises not kept. There are, however, many other reports from consumers who are pleased with the customer care that they've received from AT&T representatives.

Media Cases

One newspaper documented a case in which a long-time customer of AT&T asked for an extension on his auto-pay due to a family illness that had depleted his checking account. An AT&T phone representative granted the extension, but the account was still charged, resulting in large fees.

In another case, a customer relocated and wanted to transfer her AT&T services. AT&T responded by canceling her current loyalty points, sending her multiple bills for services instead of one consolidated bill. She ended up spending hours of her time on hold with AT&T phone-based customer service, and her issues still were not resolved despite many promises.

What Issues Can AT&T Customer Service Resolve Over the Phone?

AT&T can resolve many consumer issues over the phone, including technical support, billing issues, selecting different packages and starting or ending service. Issues that aren't so easily resolved via phone include problems with malfunctioning and aged equipment and devices. These items will have to be brought or shipped to a service center for repair or replacement.

What Can I do if I am Dissatisfied with AT&T Phone-Based Customer Service?

If you've hung up the phone after a call to AT&T customer service and feel demoralized because your case was not resolved, don't fret. There are other ways off addressing your concerns.

You might first want to write down what happened during your last call. Then, write out a description of your problem and your desired resolution. Having this information in writing can help you explain your situation to other customer service specialists when you talk to them.

From there, consider these options for addressing your concerns:

  • Try calling AT&T back: In some cases, the training and experience of a customer representative can make a huge difference when it comes to customer satisfaction. If your first call didn't resolve the matter, dial AT&T again. A different representative may be better able to understand your concerns and get your situation resolved.
  • Consider live chat: AT&T offers live chat through its website and app. If you feel that you express yourself better in writing, or want a written record of your conversation with a customer service representative, live chat might be your best option.
  • Reach out over social media: AT&T has accounts on several social media platforms. You can connect with a specialist who can research your issue and help you get matters sorted out. As with live chat, you'll also have a record of your conversation, which may be useful if you have to escalate your case.
  • Visit an AT&T retail store: A face-to-face consultation with a store associate may resolve your issue. In addition, visiting a store may be the best way to get hands-on technical support for equipment or devices.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Reasons customers like you called recently

get credit for * months due to internet not working.
I need assistance setting up four Alexas to play music continually during business hour...
I need to reset my password. I don't remember username or password.
Just got billed for $*** for a hot spot account that is no longer in use at all and I w...
Ive been paying $** a month for internet but I got a job now and need to sign up for th...
Moving out, unsure what to return with router and cords
Internet is not working
Technical information about Internet Air
I need proof that I own and paid for a phone to have it apple unlock it
Phone network not working
I need my account number
Tech support, internet not working, need a technician to come out to our business.
How to call AT&T

AT&T Customer Phone Number 800-288-2020 - Stats

Numéro de téléphone à composer800-288-2020
Rappel possibleOUI
Appel intercepté par une personne réelleOUI
Département que vous appelezSupport Internet et TV
Heures d'ouverture du centre d'appelsDu lundi au vendredi de 8 h à 19 h HNE, le samedi de 8 h à 17 h HNE
Meilleur moment pour composer8 h 10
Attente moyenne89 minutes
Attente actuelle126 minutes
Classement (parmi les numéros de téléphone)1
Rang (global)1
Canaux de communicationtéléphone, e-mail, facebook, web, twitter
Qualité de la communication79%
Qualité de l'aide58%
Votes des clients64,209
Dernière mise à jour des informationsFri Dec 01 2023 10:00:00 GMT+0000 (Coordinated Universal Time)

AT&T's Best Toll-Free/800 Customer Phone Number

Il s'agit du meilleur numéro de téléphone de AT&T, de l'attente actuelle en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un AT&T agent. Ce numéro de téléphone est le meilleur numéro de téléphone de AT&T car 220,254 des clients comme vous ont utilisé ces coordonnées au cours des 18 derniers mois et nous ont fait part de leurs commentaires. Les problèmes courants traités par l'unité de service client qui répond aux appels au 800-288-2020 incluent Cancel Service, Dispute a Charge, Service Outage, Change Service, Device Support et d'autres problèmes de service client. Le AT&T centre d'appels auquel vous appelez a des employés de California, Florida, Georgia, Idaho, Iowa, Louisiana, Missouri, Montana, Oklahoma, Philippines, Texas et est ouvert Mon-Fri 8am-7pm EST, Sat 8am-5pm EST selon les clients. Au total, AT&T possède 15 numéros de téléphone. La meilleure façon de parler aux AT&T représentants n'est pas toujours claire. Nous avons donc commencé à compiler ces informations à partir des suggestions de la communauté des clients. Continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.

What is GetHuman's Relationship to AT&T?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like AT&T. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Beyond the Phone Number

Il existe d'autres moyens de contacter AT&T, notamment par e-mail, via son site Web/service d'assistance, son compte Twitter et via Facebook/Messager. Visitez notre page AT&T Service client pour plus d'informations.
AT&T Customer ServiceAT&T Call-back Service

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Payer trop cher vos télécoms?

Après avoir aidé les consommateurs pendant 10 ans, nous avons réalisé que vous avez besoin d'une personne impartiale et en direct à laquelle vous pouvez parler pour comparer les différents plans de télévision, de câble, d'Internet et de téléphone dans votre région - quelqu'un qui peut comparer les meilleures offres parmi les fournisseurs de télécommunications. Nous avons donc créé un service de conciergerie gratuit que vous pouvez appeler au numéro de téléphone ci-dessous.

Appelez à tout moment: 888-379-2546Notre concierge n'est pas affilié et peut donc comparer les offres de nombreuses entreprises
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