Updated

Best Buy Customer FAQ

Top Answers & How-to Guides

What is Best Buy's Phone Number?

The question we are asked most often is about how to talk to Best Buy customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Where Can I Find My Best Buy Account Number?

You can find your Best Buy Account Number on your credit card or by logging in to your account. If you don't have an account yet, simply...

How Do I Unlock My Best Buy Account?

If you find yourself locked out of your Best Buy account, there are some things you can do to resolve the matter. Resetting your password...
Ask any question you have about Best Buy customer service, get an answer now.

Recent Best Buy Customer Questions

If I purchase a flat screen television do you have delivery and setup service

Yes, Best Buy offers delivery and setup services for flat screen televisions. When you purchase a TV, you can often select options for delivery and professional installation during the checkout process. Be sure to look for any available service options to ensure your new television is set up correctly.
Asked Apr 17, 2025 8:35 PM

how do I change my email address?

To change your email address, sign in to your Best Buy account, go to the account settings or profile section, and look for the option to update your email address. Follow the prompts to enter your new email and save the changes.
Asked Apr 5, 2025 6:25 PM

How much do they charge if you need something delivered in Sioux Falls, South Dakota

Delivery charges can vary based on the item, delivery service selected, and any ongoing promotions. For the most accurate and up-to-date information regarding delivery fees to Sioux Falls, you would need to check the specific details during your online order process or in-store inquiry.
Asked Jan 6, 2025 6:15 PM

How to unlock my best buy account

If your Best Buy account is locked, you can unlock it by following the prompts on the account login page or by requesting a password reset. If further assistance is needed, there is a link to the most up-to-date contact information right here on this page.
Asked Jul 9, 2024 11:34 AM

How do I dispute a Support charge added to my iPhone watch purchase?

To dispute a support charge added to your iPhone watch purchase at Best Buy, you will need to reach out to Best Buy's customer service. Keep your receipt or online purchase information handy, as you'll likely need to provide these details. They will review the transaction and work to resolve any issues concerning additional charges. However, please note that charges are often valid if you had agreed to a particular service during the purchase process. It's essential to ensure you have thoroughly read and understood all terms before signing or confirming any purchase.
Asked Mar 15, 2024 7:50 PM

Help me with my Best Buy customer service issue

Gift Card Issues

If I Don't Claim an Best Buy Gift Card, What Happens?

Best Buy gift cards don't expire which means you can still use any unclaimed or unredeemed gift cards. However, you won't be able to...

How Do I Transfer an Best Buy Gift Card to Another Account?

Transferring a Best Buy gift card balance is straightforward and doesn't consume much time. If you need help, contact customer support...

Account Management

Where Can I Find My Best Buy Account Number?

You can find your Best Buy Account Number on your credit card or by logging in to your account. If you don't have an account yet, simply...

How Do I Unlock My Best Buy Account?

If you find yourself locked out of your Best Buy account, there are some things you can do to resolve the matter. Resetting your password...

Is It Possible to Merge Two Best Buy Accounts?

Merging Best Buy accounts is a straightforward process that can be done directly through your online account management settings. By...

Delivery and Shipping

What Should I Do When Best Buy Delivery by Usps Is Missing?

Deliveries go missing every day, but it's particularly frustrating when it happens to you. When your Best Buy USPS delivery doesn't...

How to Report an Issue with Best Buy Delivery?

Best Buy offers home delivery for most orders. If there's a problem with your delivery, you can report the issue directly to Best Buy....

How Do I Complain to Best Buy About a Late Delivery?

Best Buy has several convenient contact options to report delivery issues. You can call the company, talk to an agent via live chat...

What Do I Do If I'm Missing an Item from My Best Buy Delivery?

Best Buy offers timely delivery and order tracking. Shipping depends on item size and location, with the option to deliver to PO boxes....

Ordering and Purchasing

How Do I Make an Order for the Best Buy Black Friday Event?

Customers have several options when it comes to placing Black Friday options for Best Buy. You can shop online and receive Black Friday...

How Do I Find Black Friday Deals for Best Buy?

The Best Buy Black Friday sale gives you the chance to enjoy amazing discounts on various items including computers, TVs, and gaming...

How Do I Find Cyber Monday Deals for Best Buy?

The best option for finding Cyber Monday deals for Best Buy is checking out their website. You may also find updates on the deals on...

How Do I Make an Order for the Best Buy Cyber Monday Event?

The best option for making an order for the Best Buy Cyber Monday event is placing an order online. If you experience any challenges,...

How Do I Make a Purchase with Best Buy?

Here's some helpful tips for instructions on how to make a purchase on Best Buy.

Can I order online and pick up in-store?

Yes, Best Buy offers an option for customers to order online and pick up their items in-store. This service provides convenience and...

Returns and Exchanges

How Do I Return an Item to Best Buy from Their Black Friday Sale?

Returning an item to Best Buy from their Black Friday sale is easy. You can return your order online or in store. You may be eligible...

How Do I Return an Item to Best Buy from Their Cyber Monday Sale?

If you wish to return an item to Best Buy from their Cyber Monday sale, you can do it in store or using their prepaid shipping label....

How Do I Exchange an Item from Best Buy?

Various companies have different exchange policies for multiple products. At GetHuman, we aim to help you with service issues such...

Does Best Buy Pay for Shipping on Returns or Exchanges?

If you wish to return or exchange your order on Best Buy, you may be concerned about the shipping expenses. If you have any concerns...

How Do I Track My Best Buy Return?

You should receive a notification on the status of your return as soon as Best Buy receives it. Most customers receive it within 15...

How Do I Check That Status of My Best Buy Refund?

Checking your Best Buy refund status is simple. You simply need to consult the customer service team and ask for help. There are lots...

How Do I Return an Item from Best Buy?

This guide outlines how customers of Best Buy can return their items. If you have recently purchased an item from best buy and would...

How do I return something to Best Buy?

Best Buy allows returns within specified time frames depending on membership status. Certain items, such as cellphones and tablets,...

How Do I Get a Refund from Best Buy?

This article explains how Best Buy customers can get a refund for an item. If you would like to return an item purchased from Best...

Can I return an item without a receipt?

Yes, Best Buy has a policy that allows customers to return items without a receipt, although the process may vary depending on the...

Are there any restocking fees for returned items?

Best Buy typically does not charge restocking fees for most returned items. However, there are exceptions, particularly for certain...

Account and Order Issues

How Do I Authorize Someone to Pick Up an Online Order from Best Buy?

You can order a wide range of electronics from Best Buy. When you do, you can either pick up the order yourself or authorize someone...

Refunds and Disputes

How Do I Dispute a Charge with Bestbuy?

Best Buy customers can buy various products online or in stores, including computers, car electronics, smart home products, and health...

How Do I Dispute a Charge with Best Buy?

To dispute a charge with Best Buy, visit their Support Page, navigate to the Returns & Exchanges section, and choose to resolve the...

Geek Squad Support

How do I get Geek Squad support from Best Buy?

Geek Squad, a service offered by Best Buy, provides around-the-clock support for products purchased at the store. Signing up for the...

Order Cancellation

Can I cancel my order after it has been placed?

Yes, it is possible to cancel an order after it has been placed, but the ability to do so depends on the order status and the specific...

Warranty and Policies

What is the return policy for Best Buy?

Best Buy has a return policy that allows customers to return most products within a specified time frame, typically within 15 to 45 To facilitate a return, items must be in the original condition, including all accessories, packaging, and manuals. Some products, such as open software, digital downloads, and certain health and hygiene items, may be non-returnable, so it is advisable to check the specific conditions related to those items. Receipts are usually required, but Best Buy may also accept returns for items purchased through online receipts or loyalty program accounts. Since return policies can be updated, it is recommended to verify the details on the current Best Buy website for the most accurate and relevant information regarding specific items and exceptions....

How long is the warranty on products purchased from Best Buy?

The warranty on products purchased from Best Buy typically varies depending on the type of product and the manufacturer's policies. Best Buy also offers additional protection plans through its Geek Squad service, which can extend coverage beyond the manufacturer’s warranty. These plans may include benefits such as accidental damage protection, coverage for normal wear and tear, and technical support. It is recommended to check the specifics of the warranty for each product at the time of purchase or by viewing the product page on Best Buy's website for detailed information on warranty coverage and options....

Price Matching and Financing

Does Best Buy offer price matching?

Yes, Best Buy does offer a price matching policy. This allows customers to shop with confidence, knowing they can take advantage of...

Does Best Buy offer financing options?

Yes, Best Buy does offer financing options for customers who wish to purchase electronics and other items. Best Buy typically provides...

What is Best Buy's price match policy?

Best Buy's price match policy is designed to ensure that customers receive the best possible prices on their purchases. According to To take advantage of this policy, customers must provide proof of the lower price, which can often be done by showing a printout or displaying the competitor's website on a mobile device. It is important to note that the policy applies to specific conditions, such as product availability, and certain exclusions may apply. For example, Best Buy may not match prices on clearance items, refurbished products, or items sold as part of special promotions. For those inquiring about specific details regarding this policy or how it applies to certain products, it can be helpful to refer to the current Best Buy web page that outlines the terms and conditions of their price match guarantee. This can provide customers with all the pertinent information they need regarding their purchases....

Financing and Rewards

Do I need a Best Buy account to make a purchase?

It is not mandatory to have a Best Buy account to make a purchase. Customers have the option to checkout as a guest without creating...

Rewards Program

How do I sign up for Best Buy's rewards program?

Signing up for Best Buy's rewards program is a straightforward process. First, it is recommended to visit the official Best Buy website. To enroll, individuals typically need to provide some basic information such as their name, email address, and possibly their phone number. Once the registration is complete, members can start earning points on their purchases, which can later be redeemed for rewards and discounts. It is important to review the terms and conditions associated with the rewards program, as they provide valuable details on how points are earned and redeemed. For assistance or further inquiries, it would be helpful to refer to the customer support section on the website for more information....
We look to the Best Buy issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Best Buy issues reported to GetHuman
FAQ Table of Contents

Chat with an Expert Instead

We partner with a California-based expert help company to provide you with tech support experts 24/7. Enjoy a $5 one-week trial membership and get help from a real support technician now.
Talk To An Expert

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated