Best Buy Phone Number

Calling Best Buy customer service faster by GetHuman

888-237-8289
Customer service
Current Wait: 20 min (16m avg)
Hours: 24 hours, 7 days; best time to call: 8:15am
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Reasons customers like you called recently

I want to purchase a large screen tv**The issue is I want a center base on it, not the...
I have to change delivery from today. An unexpected problem came up. I need to speak t...
Tracking says the package was delivered but I never received it
You gave me a credit for $***.** because you deducted it on ********** and you also ded...
My name is Michael Howard, ***-***-****, e-mail is *****@***.com.**You gave me a credit...
Defective laptop* need exchange
I have a **** Macbook Pro that needs repair, but I just read an article where that is c...
call concerning loan.
I have been charged $***.** on my Discover Card and I have made no purchases.
need to schedule a repair on my refridgedrator
A change of plans, I will not be able to meet with the Geek squad as planned. The...
I will like to make a purchase please I need a home theater
yet to receive email confirmation on an order, dont have an account and want to track s...
Tv never shipped from Amazon. They said to call you
Got a text about a delay in delivery of refrigerator and instructed to get in touch wit...
See more recent reasons for calling

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Our Editor's Notes on Best Buy's Phone-Based Customer Care

Best Buy is a major retailer of consumer electronics with stores in the United States, Canada and Mexico. It is considered to be the largest consumer electronics retailer in the United States, so it isn't surprising that it receives a lot of customer support calls.

Why Do People Call Best Buy Customer Support?

People call Best Buy customer support for many different reasons, including:

  • Ordering products and services
  • Checking on the status of an online order, or an in-store order that needs to be delivered or installed
  • Requesting technical support with a product or the Best Buy website
  • Questions about product returns and exchanges
  • Questions about billing issues
  • Coordinating home or business service calls
  • Inquiries about the "My Best Buy" customer loyalty program

Best Practices for Calling Best Buy Customer Service

There are several things that you can do to make your call to Best Buy more successful:

  • Make sure you are calling the correct number for your inquiry. You can find these numbers on the Best Buy website.
  • Be ready to answer questions and provide information about your inquiry when you call Best Buy customer support. Have any relevant documentation handy, including account numbers, invoices, order numbers, credit card statements or correspondence from Best Buy regarding your case.
  • If you are calling for technical support, have your device in front of you so that you can work with the customer service representative on troubleshooting.
  • You may need to take notes during your call, so have pen and paper handy.

How do Consumers Feel About Calling Best Buy Customer Service?

Best Buy has worked hard in recent years to improve its customer service experience. Many people are satisfied with the level of service that they have received over the phone.

However, there are still areas in which some customers are dissatisfied. One issue that often affects retailers is that of servicing items that are manufactured by third-party suppliers. Best Buy may be limited as to what it can do when an item is under manufacturer warranty but is no longer returnable to Best Buy.

Media Case

A recent case that appeared in the media demonstrates one of the shortcomings of Best Buy's customer service. In this case, a woman purchased a large appliance that was defective. She had purchased a protection plan through Best Buy's Geek Squad subsidiary, but could not get Best Buy to honor her request for service and replacement. Instead, Best Buy wanted her to work through the manufacturer, which had proven to be less than helpful. It took a third-party to intervene on the customer's behalf before the appliance was replaced.

What Kind of Issues can Best Buy Customer Service Representative Resolve?

A Best Buy customer service representative can resolve many issues over the phone, including questions about orders, facilitating returns and exchanges, troubleshooting, technical support and researching billing questions.

What Can't Be Resolved With a Call to Best Buy Customer Service?

Best Buy phone-based customer service agentsVied some technical support, but some products need hands-on attention from a technician or repair specialist. In such cases, the representative can direct a customer to repair services, but cannot handle the repair him or herself over the phone.

In the same vein, Best Buy can't always mediate in situations when an item purchased from Best Buy is under manufacturer's warranty and the manufacturer is unresponsive.

While a phone agent can approve and initiate a customer return or exchange, it is up to the consumer to physically mail or return the product.

What Should You Do If You Have an Unsuccessful Call with Best Buy?

Sometimes, calls to Best Buy don't go well. It may be that the customer service agent didn't understand your concern or that he or she appeared to be unable to provide you with a resolution. If this happens to you, don't fret: There are other things you can do to get your issue corrected.

  • First, call back. Some customer service representatives may be new on the job or poorly trained. The next person you speak to may well be in a better position to answer your questions and get your customer experience back on track.
  • If calling doesn't seem to work, try Best Buy's live chat option. This method of contacting Best Buy offers the advantage of providing you with a transcript of your communications, something that can be useful if you have to escalate your case.
  • A third option is to visit the customer service desk at your local Best Buy store. A manager or supervisor may be able to resolve your issue or contact someone within the company who can address your problem.

Customer Number 888-237-8289 - by the Numbers

Numéro de téléphone à composer888-237-8289
Rappel possibleOUI
Appel intercepté par une personne réelleOUI
Département que vous appelezService Clients
Heures d'ouverture du centre d'appels24 heures, 7 jours
Meilleur moment pour composer8 h 15
Naviguer dans un labyrinthe téléphonique vers un être humainContinuez à appuyer sur 0
Attente moyenne
Attente actuelle20
Classement (parmi les numéros de téléphone)1
Rang (global)1
Méthodes alternativestéléphone, facebook, email, web, twitter, chat
Qualité de la communication84%
Qualité de l'aide77%
Votes des clients7,529
Dernière mise à jour des informationsTue Oct 20 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

Best Buy's Best Toll-Free/800 Customer Phone Number

Il s'agit du meilleur numéro de téléphone de Best Buy, de l'attente actuelle en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un Best Buy agent. Ce numéro de téléphone est le meilleur numéro de téléphone de Best Buy car 47,472 des clients comme vous ont utilisé ces coordonnées au cours des 18 derniers mois et nous ont fait part de leurs commentaires. Les problèmes courants traités par l'unité de service client qui répond aux appels au 888-237-8289 incluent Missing Item, Dispute a Charge, Return an Order, Geek Squad Support, Make a Purchase et d'autres problèmes de service client. Le Best Buy centre d'appels auquel vous appelez a des employés de Kentucky, Minnesota, Texas, California et est ouvert 24 hours, 7 days selon les clients. Au total, Best Buy possède 3 numéros de téléphone. La meilleure façon de parler aux Best Buy représentants n'est pas toujours claire. Nous avons donc commencé à compiler ces informations à partir des suggestions de la communauté des clients. Continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.

Contacting Best Buy - by phone or otherwise

Bien que 888-237-8289 soit le meilleur numéro sans frais de Best Buy, il existe 8 moyens de les contacter. Selon d'autres Best Buy clients, la meilleure façon de parler à leur équipe de support client est d'appeler le 612-291-1000 numéro de téléphone de leur Bureaux corporatifs service. En plus d'appeler, la prochaine option préférée pour les clients à la recherche d'aide est via facebook.com/bestbuy pour Customer Service. Si vous pensez que ces informations sont inexactes ou si vous connaissez d'autres moyens de contacter Best Buy, veuillez nous en informer afin que nous puissions les partager avec d'autres clients. And you can click here if you want to compare all the contact information we've gathered for Best Buy.

What is GetHuman's Relationship to Best Buy?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Best Buy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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