Boost MobileFAQ client

If you were informed about a discount due to your service duration but have not received it, please check your account details or billing statement for any applicable adjustments. Discounts can vary based on promotional offers or account status. If you need further clarification, our contact information is available right here on this page for the most accurate assistance.

Promotions can vary, so the Motorola Razr may not always be free when you switch to Boost Mobile. We recommend checking our latest deals and offers for the most accurate information.

To transfer phones while keeping the same number, you need to switch your SIM card from the old phone to the new one. If your new phone requires a different size SIM card, you can visit a Boost Mobile store or contact customer support to get the correct size. Ensure your new phone is compatible with Boost Mobile’s network. Once your SIM card is transferred, your service should continue without interruption.

To transfer phones on your current Boost Mobile plan, follow these steps: 1. Insert your Boost SIM card into the new phone. 2. Ensure the new phone is unlocked and compatible with Boost Mobile. 3. Activate the new phone either online through the Boost Mobile website or by contacting Boost Mobile customer service. Once activated, your service should transfer to the new phone immediately.

To unlock a Boost Mobile phone bought at Walmart, the device must meet the following criteria: it should be active on the Boost Mobile network for at least 12 months, the account must be in good standing, and the phone should not be reported lost or stolen. For additional assistance, refer to the contact information provided on this page.