My daughter received a wedding gift (off registry) in the wrong color. She would like t...
GetHuman5973727's problème de service client avec Macy's de avril 2021
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My daughter received a wedding gift (off registry) in the wrong color. She would like to exchange it for the exact item but in a different color. When we've tried to do this online, it asks for order *, credit card info, and registry *... all items we do not have (all I have is the wedding guest's name). How do I get this exchanged? I'd like to be able to do it online - but will go into the store if needed (The Woodlands, TX location). I just need some assistance as to how to best go about this exchange.
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