My daughter received a wedding gift (off registry) in the wrong color. She would like t...

GetHuman5973727's problème de service client avec Macy's de avril 2021

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The issue in GetHuman5973727's own words
My daughter received a wedding gift (off registry) in the wrong color. She would like to exchange it for the exact item but in a different color. When we've tried to do this online, it asks for order *, credit card info, and registry *... all items we do not have (all I have is the wedding guest's name). How do I get this exchanged? I'd like to be able to do it online - but will go into the store if needed (The Woodlands, TX location). I just need some assistance as to how to best go about this exchange.

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Macy's

Problème de service client
Reported by GetHuman5973727
avr. 18, 2021 - il y a 24 jours
Not resolved
Vu par 10 clients jusqu'à présent
Problème similaire à 2820 autres
0 clients suivant ce

Timeline

GetHuman5973727 a commencé à travailler sur ce problème
avr. 18 12:51pm