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Groupon Customer FAQ

Top Answers & How-to Guides

How do I Contact Groupon Customer Service?

The question we are asked most often is about how to talk to Groupon customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Delete My Groupon Account?

Deleting your Groupon account is simple, and you have a few options to do so. After logging in to your account, choose to delete your...

How do I find my Groupon purchase?

Groupon has revolutionized how people save and experience activities, eat out, and make purchases from local businesses. If you ever...
Ask any question you have about Groupon customer service, get an answer now.

Recent Groupon Customer Questions

, I am reaching out regarding an issue where I did not receive my code after making a purchase on Groupon.

There is a link to the most up-to-date contact information right here on this page that you are viewing. You can reach out to Groupon's customer service for assistance with your issue.
Asked Jul 9, 2025 11:37 AM

I bought tickets for water parks and did not receive the code for my ticket

If you purchased tickets and did not receive a code, please check your email, including your spam or junk folder. The ticket codes are typically sent to the email used for the purchase. If you still can't find it, there is a link to the most up-to-date contact information right here on this page for further assistance.
Asked Jul 9, 2025 11:27 AM

I purchased a Groupon. On the merchants groupon sites was a special price to pa $160. Why was i charged $179. Tony Artistry Kogarah was the place

If you were charged a different amount than expected, it may be due to additional fees or taxes that were not included in the listed price. Promotions or deals can vary by location and specific terms. It's best to review the details of the purchase on your Groupon confirmation. If you have questions regarding specific charges, please refer to the most up-to-date contact information provided on this page for assistance.
Asked Jul 9, 2025 3:53 AM

The email was incorrectly input and now I can’t get the verification code to verify my order. My bank account was charged and I do have an order number, but I can’t access the voucher.

We understand that this situation can be frustrating. If your email was entered incorrectly, you may need to update it to receive the verification code and access your voucher. There is a link to the most up-to-date contact information right here on this page. You can reach out for assistance regarding your order number and the email issue.
Asked Jul 5, 2025 3:41 PM

I placed an order for Groupons tickets and don’t have access to my tickets .

Please check your email for the confirmation sent by Groupon, which usually contains a link or PDF attachment for your tickets. If you don't see it in your inbox, check your spam or junk folder. You can also manage your orders through the "My Groupons" section of the website or app, where you may find your ticket information. If you're still having trouble accessing your tickets, refer to the contact information provided on this page for assistance.
Asked Jul 4, 2025 3:58 AM

Help me with my Groupon customer service issue

Reporting Issues

How Do I Report Someone Using My Groupon?

Resolving a customer support issue can be a challenging experience, but there are several tools that Groupon offers to assist you,...

Account Management

How Do I Delete My Groupon Account?

Deleting your Groupon account is simple, and you have a few options to do so. After logging in to your account, choose to delete your...

How do I find my Groupon purchase?

Groupon has revolutionized how people save and experience activities, eat out, and make purchases from local businesses. If you ever...

How do I update my account info on Groupon?

Groupon offers cashback and coupons to customers who buy from participating businesses. Vendors can manage their Groupon Gateway account...

Order Issues

What Do I Do If My Groupon Order Is Missing?

Groupon offers coupons that can be used to purchase goods from different vendors at a discount. When you make orders from different...

Why Does My Groupon Order Say It's Still Processing?

This article discusses the possible reasons why your Groupon order remains listed as "Processing." Three different reasons are described,...

What Do I Do If My Groupon Shipment Is Missing?

Missing shipments can be a frustrating experience for anyone. Groupon offers updates on its website to track your product shipment...

What Do I Do If My Groupon Is Marked as Delivered but Is Missing?

If your Groupon is missing, visit Groupon's website using your cell phone and check your "My Groupons" page. If it's not there, contact...

How do I get Groupon to refund my order?

Groupon is an online marketplace where customers can purchase deals on various products and services. Getting a refund on Groupon can...

How do I change my Groupon order?

Accidents can happen. So what do you do if you purchased a Groupon and you need to change your order? Follow these steps below to ensure...

How do I cancel my Groupon order?

Groupon offers virtual coupons for saving money, but refund policies vary by product or service. Local Deals can be returned within...

What Do I Do If My Groupon Voucher Isn't Working?

Groupon lets you purchase discounted goods in advance with a voucher. If the voucher isn't working, review the details and contact...

What Do I Do If I Bought a Groupon and the Code Does Not Work?

Finding a great deal on Groupon, such as a coupon or cashback, can be exciting until the code doesn't work. This article offers practical...

Gifting

How Do I Send a Gift with Groupon?

Buying gifts on Groupon is a wonderful way to save money and show your friends and family that you're thinking about them. Keep in...

Expired Deals

What do I do with my expired Groupon deals?

To find out what options are available for expired Groupons, visit the Groupon homepage, scroll to the bottom for "Terms of Use," click...

Refund and Cancellation

What is the Groupon refund policy?

Groupon has specific policies regarding refunds that can vary based on the type of deal purchased and the circumstances surrounding In cases where the merchant does not honor the voucher, there may be additional recourse such as requesting a resolution through Groupon. Additionally, customers should be aware that some purchases may be labeled as non-refundable or have particular restrictions outlined in the deal details. This information is important to read before making a purchase. For situations where a customer is seeking a refund due to an issue with the service or product provided, Groupon typically suggests contacting the merchant directly to resolve the matter. However, if that does not lead to a satisfactory outcome, customers may find useful information about submitting a refund request or obtaining assistance through the Groupon website. It is always advisable for customers to review the specific terms and conditions associated with their purchase and the most up-to-date information available on Groupon's current web page for any inquiries pertaining to refund policies....
We look to the Groupon issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Groupon issues reported to GetHuman
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