Groupon Phone Number

Calling Groupon customer service faster by GetHuman

Nobody answers this number
Their best help: Help Desk de Groupon
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Reasons customers like you called recently

I paid for * rooms I’m only seeing * rooms I called and spoke to a representative they...
I purchased a voucher for a Toledo Scavenger Hunt for * people. I would like to give t...
Couldn’t use Groupon. Waited in line for hours because they were at capacity and didn’t...
What happened to my order ****-******-****** which was placed on **********?*Thank you...
Hi can you give me a update on my refund It has be two weeks now since they collected t...
Been waiting *weeks for refund
Groupon has emailed me to say my order is refunded. But I never cancelled it and indeed...
Bought an afternoon tea in the radisson blu Liverpool in July and only just able to red...
i purchased groupon for See Savannah Walking Tours ** minute haunting tour for *. it sa...
I have explained my problem many times. Unable to print my coupon. Can you call me or...
I created a campaign and got an email saying that it was live. However, when I go to Gr...
I have received $**.** Groupon Bucks in a refund**How do I use these bucks?
i purchased tickets for an event that’s been rescheduled due to covid & I don’t feel sa...
I bought a Groupon on guest checkout and input and email that I don’t have access too...
Did you get my order this AM ? Norm Morton *****@***.com*Electric Toothbrusses...
See more recent reasons for calling

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Our Editor's Notes on Groupon's Phone-Based Customer Care

Groupon is an e-commerce company that sells discount coupons for products, services, travel and events. With billions of dollars in revenue annually, it isn't surprising that Groupon receives a lot of requests for customer support.

Groupon's Phone-Based Customer Support

It is not possible to call Groupon's customer service department directly. Instead, you will need to connect with Groupon via the customer service section of its website or mobile app. From there, you have the option of live chat with an agent, sending an email or requesting a call from a representative.

Why Do People Call Groupon Customer Support?

People contact Groupon customer support for a range of reasons, including:

  • Questions about offers and deals
  • Assistance with using Groupon offers
  • Technical support in using the website or mobile app
  • Concerns about merchants not honoring a Groupon deal

Best Practices for Calling Groupon Customer Service

It is not possible to call Groupon customer service directly. Instead, you must log in to your Groupon account via mobile app or on Groupon's website.

If you do not have a Groupon account, but purchased your offer as a site guest, you will need to enter your order number on Groupon's website so that you can access the customer support portal.

When communicating with Groupon about your concern, make sure you have copies of your original order and any vouchers that you received. This will allow you to reference what is on these documents during your conversation.

If you do request a call from Groupon, make sure that you can take notes during your conversation. Notes taken during your call can be useful if you have to escalate your case.

How Do People Feel About Their Calls to

Groupon Customer Support?

Many people express frustration with Groupon customer support, although some report that they were generally satisfied with the response that they received. There are a few areas of dissatisfaction that are most commonly reported by consumers:

  1. Because Groupon does not have a phone number that can be called directly, many individuals feel that it is difficult to get access to meaningful customer service. While it is possible to request a callback, many people are unhappy with this option.
  2. The second area of difficulty is that Groupon brokers deals between third-party businesses and consumers. In some cases, a third-party business may prove to be uncooperative, making it difficult for Groupon to assist a customer in achieving an acceptable resolution. This can force consumers to try and seek restitution from the merchant or service provider, which may result in the buyer being bounced back and forth between the two businesses.
  3. Some consumers complain that Groupon's customer service is often unresponsive and that agents rely on scripts rather than actively listening to callers and coming up with realistic solutions to problems.

Notable Media Reports

In one case, a prominent consumer advocacy journalist was approached by someone who purchased vouchers for tickets at an amusement park. While the Clearly stated that the offer was two tickets for one voucher, Groupon later sent out a "clarification" that the voucher was only good for one ticket.

Unfortunately, people had already paid for vouchers under the previous terms and neither the amusement park nor Groupon would address the problem. The consumer who sought help from the journalist was rebuffed by a customer service representative who would only provide scripted answers to her questions. Eventually, the negative publicity forced Groupon to honor the original terms of the offer.

What Kind of Issues Can Groupon Customer Support Resolve?

Groupon customer support can resolve a range of issues, including questions about the nature of Groupon deals, handling refunds or exchanges when permitted to do so, as well as providing technical support for Groupon's website or mobile app. In addition, communication with a Groupon representative can be useful in reporting fraudulent transactions.

What Can't Be Resolved by Phone With Groupon?

Because Groupon sells discount vouchers to customers on behalf of third-party companies, it cannot control the quality of products or services provided. If a purchaser is dissatisfied with the purchase itself (not the Groupon voucher), he may not be able to resolve the issue with Groupon.

What Can I Do If I Am Unhappy With My Call to Groupon?

If you are unhappy with your call with a Groupon representative, don't fret. You may still have options.

First, if you did not take notes during your original call, take a few moments to write down or type out what happened during your communication with a Groupon representative. This information can be useful in further contacts.

The next thing you can do is request another callback. Not all representatives are the same and some have more training and education than others. A more experienced representative may be able to resolve your issue.

If speaking to a representative doesn't seem to be getting you anywhere, try other approaches to working with Groupon, including reaching out over social media platforms or using its email or live chat options. Text-based communications have the advantage of providing you with a record of your communications, something that may be useful if you need to involve a third-party in your dispute.

Customer Number 877-788-7858 - by the Numbers

Numéro de téléphone à composer877-788-7858
Rappel possibleNON
Appel intercepté par une personne réelleNON
Département que vous appelezService Clients
Heures d'ouverture du centre d'appelsLun-ven 9 h-17 h CST
Meilleur moment pour composer9 h 15
Naviguer dans un labyrinthe téléphonique vers un être humainAppuyez sur 6 puis 6
Attente moyenneN / A
Attente actuelleN / A
Classement (parmi les numéros de téléphone)1
Rang (global)2
Méthodes alternativesWeb, téléphone, e-mail, twitter, chat
Qualité de la communicationN/A
Qualité de l'aideN/A
Votes des clients36,337
Dernière mise à jour des informationsThu Oct 22 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

Groupon's Best Toll-Free/800 Customer Phone Number

Il s'agit du meilleur numéro de téléphone de Groupon, de l'attente actuelle en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un Groupon agent. Ce numéro de téléphone est le meilleur numéro de téléphone de Groupon car 1,724,766 des clients comme vous ont utilisé ces coordonnées au cours des 18 derniers mois et nous ont fait part de leurs commentaires. Malheureusement, aucun Groupon agent du service client ne décroche le téléphone, nous avons donc compilé d'autres moyens de résoudre les problèmes courants pour lesquels les clients appellent 877-788-7858, y compris Change My Order, Order Never Arrived, Refund My Order, Update Account Info, Voucher Code Won't Work et d'autres problèmes de support client. Le Groupon centre d'appels auquel vous appelez reçoit une réponse grâce à son système de menus IVR ou robotique, qui est bien sûr ouvert 24h / 24 et 7j / 7. Au total, Groupon a 1 numéro de téléphone. La meilleure façon de parler aux Groupon représentants n'est pas toujours claire. Nous avons donc commencé à compiler ces informations à partir des suggestions de la communauté des clients. Continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.

Contacting Groupon - by phone or otherwise

Bien que 877-788-7858 soit le meilleur numéro sans frais de Groupon, il existe 5 moyens de les contacter. Selon d'autres Groupon clients, la meilleure façon de parler à leur équipe de support client consiste à informer GetHuman de votre problème ci-dessus et à nous laisser trouver quelqu'un pour vous aider. En plus d'appeler, la prochaine option préférée des clients à la recherche d'aide est via Online Help pour Customer Service. Si vous pensez que ces informations sont inexactes ou si vous connaissez d'autres moyens de contacter Groupon, veuillez nous en informer afin que nous puissions les partager avec d'autres clients. And you can click here if you want to compare all the contact information we've gathered for Groupon.

What is GetHuman's Relationship to Groupon?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Groupon. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Best Buy Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the AT&T U-Verse Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Best Buy or AT&T U-Verse. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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