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Groupon Customer FAQ

Top Answers & How-to Guides

How do I Contact Groupon Customer Service?

The question we are asked most often is about how to talk to Groupon customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Delete My Groupon Account?

Deleting your Groupon account is simple, and you have a few options to do so. After logging in to your account, choose to delete your...

How do I find my Groupon purchase?

Groupon has revolutionized how people save and experience activities, eat out, and make purchases from local businesses. If you ever...
Ask any question you have about Groupon customer service, get an answer now.

Recent Groupon Customer Questions

I placed an order for Groupons tickets and don’t have access to my tickets .

Please check your email for the confirmation sent by Groupon, which usually contains a link or PDF attachment for your tickets. If you don't see it in your inbox, check your spam or junk folder. You can also manage your orders through the "My Groupons" section of the website or app, where you may find your ticket information. If you're still having trouble accessing your tickets, refer to the contact information provided on this page for assistance.
Asked Jul 4, 2025 3:58 AM

I would like a refund on a purchase I made for a vacation I cancelled.

Refund policies vary by deal and provider. Typically, if a vacation is canceled and eligible for a refund, you can request it through your Groupon account. Please check the specific terms related to your deal, including any cancellation policies that apply. If it's within the allowed timeframe, follow the prompts to initiate your refund.
Asked Jul 2, 2025 7:37 PM

I bought two Groupons for hair services. Groupon took the money from my account, but never listed them in My Groupons.

We recommend checking your account to ensure you are logged in with the correct email address. Sometimes, purchases can take a moment to appear. If they are still not visible, there may be an issue with the transaction. Please check your bank statement to confirm the charges. If the charges are confirmed but the Groupons are not visible, there is a link to the most up-to-date contact information right here on this page.
Asked Jun 19, 2025 7:47 PM

How do I extend an expiration date on a Groupon purchase

Groupon's expiration dates are typically set and cannot be extended. However, some specific deals or purchases may allow for a grace period or exceptions. It’s best to check the terms of the particular deal or voucher for any specifics regarding expiration and usage.
Asked Jun 18, 2025 11:32 PM

How do I redeem my show tickets

To redeem your show tickets purchased on Groupon, you will typically need to follow the instructions provided in your purchase confirmation email. This usually involves either printing your tickets or displaying them on your mobile device at the venue. Make sure to check the specific redemption instructions linked to your event, as they may vary by venue or organizer. Ensure you have any necessary identification or confirmation number available when you arrive.
Asked Jun 7, 2025 2:40 PM

Help me with my Groupon customer service issue

Reporting Issues

How Do I Report Someone Using My Groupon?

Resolving a customer support issue can be a challenging experience, but there are several tools that Groupon offers to assist you,...

Account Management

How Do I Delete My Groupon Account?

Deleting your Groupon account is simple, and you have a few options to do so. After logging in to your account, choose to delete your...

How do I find my Groupon purchase?

Groupon has revolutionized how people save and experience activities, eat out, and make purchases from local businesses. If you ever...

How do I update my account info on Groupon?

Groupon offers cashback and coupons to customers who buy from participating businesses. Vendors can manage their Groupon Gateway account...

Order Issues

What Do I Do If My Groupon Order Is Missing?

Groupon offers coupons that can be used to purchase goods from different vendors at a discount. When you make orders from different...

Why Does My Groupon Order Say It's Still Processing?

This article discusses the possible reasons why your Groupon order remains listed as "Processing." Three different reasons are described,...

What Do I Do If My Groupon Shipment Is Missing?

Missing shipments can be a frustrating experience for anyone. Groupon offers updates on its website to track your product shipment...

What Do I Do If My Groupon Is Marked as Delivered but Is Missing?

If your Groupon is missing, visit Groupon's website using your cell phone and check your "My Groupons" page. If it's not there, contact...

How do I get Groupon to refund my order?

Groupon is an online marketplace where customers can purchase deals on various products and services. Getting a refund on Groupon can...

How do I change my Groupon order?

Accidents can happen. So what do you do if you purchased a Groupon and you need to change your order? Follow these steps below to ensure...

How do I cancel my Groupon order?

Groupon offers virtual coupons for saving money, but refund policies vary by product or service. Local Deals can be returned within...

What Do I Do If My Groupon Voucher Isn't Working?

Groupon lets you purchase discounted goods in advance with a voucher. If the voucher isn't working, review the details and contact...

What Do I Do If I Bought a Groupon and the Code Does Not Work?

Finding a great deal on Groupon, such as a coupon or cashback, can be exciting until the code doesn't work. This article offers practical...

Gifting

How Do I Send a Gift with Groupon?

Buying gifts on Groupon is a wonderful way to save money and show your friends and family that you're thinking about them. Keep in...

Expired Deals

What do I do with my expired Groupon deals?

To find out what options are available for expired Groupons, visit the Groupon homepage, scroll to the bottom for "Terms of Use," click...

Refund and Cancellation

What is the Groupon refund policy?

Groupon has specific policies regarding refunds that can vary based on the type of deal purchased and the circumstances surrounding In cases where the merchant does not honor the voucher, there may be additional recourse such as requesting a resolution through Groupon. Additionally, customers should be aware that some purchases may be labeled as non-refundable or have particular restrictions outlined in the deal details. This information is important to read before making a purchase. For situations where a customer is seeking a refund due to an issue with the service or product provided, Groupon typically suggests contacting the merchant directly to resolve the matter. However, if that does not lead to a satisfactory outcome, customers may find useful information about submitting a refund request or obtaining assistance through the Groupon website. It is always advisable for customers to review the specific terms and conditions associated with their purchase and the most up-to-date information available on Groupon's current web page for any inquiries pertaining to refund policies....
We look to the Groupon issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Groupon issues reported to GetHuman
FAQ Table of Contents

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