Citi CardsFAQ client

You should check to ensure your mailing address on file is correct. If it is, consider requesting a new reference number or verification method from Citi's customer service. There's a link to the most up-to-date contact information right here on this page. This will help you verify your identity through alternative means.

We're sorry for the inconvenience you're experiencing with your automated payment. There could be multiple reasons why an automatic payment wasn't made, including insufficient funds, changes in your account details, or a system error. However, without specific details about your account, it's hard for us to determine exactly why the payment wasn't made. We recommend reviewing your account details, checking your bank statement for any errors, and ensuring enough funds in your account at the time automatic payment is supposed to occur. If all seems fine, it would be best to contact Citi Card customer service for a detailed investigation.

If you're unable to receive a text verification from Citi while you're abroad, you might want to try using a different verification method. If you have set up a secure email address or security questions with Citi, you can use these to verify your identity instead. Be sure you have these backup methods organized before you travel. However, to resolve this issue immediately, you may need to find a means of contacting Citi Cards directly for further assistance, as there's a limit to what can be resolved without proper verification.