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What Are Some Reviews for Citicard Credit Card?

Adam Goldkamp is the editor / author responsible for this content.
Dec 9, 2022

Customer reviews can be a valuable tool when shopping for a credit card. You want to know what customers like and dislike about their cards and what the main complaints are before you submit your application. CitiCard offers a lot of options for consumers, but what are some reviews for CitiCard credit cards? You can find out more about CitiCard by contacting customer service here, and you can read below to see what consumers like and dislike about their CitiCard credit card.

What Customers Like and Dislike

Customers like that CitiCard offers multiple types of credit cards based on credit score/history. It offers cards for those with limited credit history (those looking to establish credit) and to customers with excellent credit history. CitiCard provides customers with various rewards programs as well, which is a plus for cardholders.

CitiCard has taken a hard hit over the past two years regarding customer satisfaction ratings. Customers have lodged many complaints about CitiCard practices, generating an "F" rating with the Better Business Bureau.

Summary of Reviews for CitiCard Credit Cards

Below are summaries of a few of CitiCard's credit cards:

CitiCard Secured Card

The CitiCard Secured Card is designed for those with limited credit history (such as students) who are looking to build a credit history. This card requires the borrower to submit a security deposit in exchange for a credit card. CitiCard secure cardholders mention in various reviews that even with excellent credit card management and payment history, CitiCard extends the amount of time customers must remain on the secured card without an upgrade to an unsecured card. Almost half of all reviews rate the card as average to poor. Other reviewers complained of decreased lines of credit even with an excellent payment history. The decreased credit limits hurt credit scores because it alters the credit usage ratio used to calculate scores.

Costco Visa Credit Card

The Costco CitiCard is one of the more popular cards offered. Customers like that it is easy to use and convenient. Customers also like that cashback rewards that come with this card, as well as the available credit limits. Complaints include the lack of fraud protection available on the Costco Visa card. General complaints about poor customer service and calls being dropped are also noted. Other customers have reported their credit cards were denied or credit was cut off when Costco switched to CitiCard from another competitor.

Citi Diamond Preferred Card

Another popular card with CitiCard is the Diamond Preferred Card. Customers love the rewards program provided with this card. It has also been reviewed as a good card for rebuilding credit after life-altering events have impacted your score. One of the biggest complaints with this card is the approval process, with customers reporting CitiCard has been less than honest about reasons for denying credit.

Overall, CitiCard does not have a high customer service approval rating, and the reviews regarding CitiCard are mixed. CitiCard's overall approval rating has dropped over the last two years, with many complaints regarding pandemic-specific relief. For more information, contact CitiCard here.

Keywords: CitiCard, CitiCard credit card, customer reviews

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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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