Facebook Customer FAQ

To regain access to your Facebook account, go to the Facebook login page and click on "Forgotten password?" Follow the prompts to identify your account and follow the instructions to reset your password. You may need access to the email or phone number associated with your account to receive a code for verification. If you don't have access to those recovery options, try selecting "No longer have access to these?" during the recovery process for further assistance.

To disable your personal Facebook account, go to your account settings. Click on “Your Facebook Information,” then select “Deactivation and Deletion.” Choose “Deactivate Account” and follow the prompts to confirm. Your account will be temporarily disabled, but your information will be saved if you choose to reactivate it later.

If a seller cancels your order on Facebook and you haven't received a reimbursement, you should first check your payment method to see if the funds have been returned. Refunds can take several days to process depending on your bank or card issuer. If you still don’t see the refund, please refer to the order details in your Facebook account for further instructions. Follow the guidance provided there to resolve the issue with the seller or report it through the platform.

If your Facebook account is permanently suspended, it typically means that there was a violation of Facebook's Community Standards. Unfortunately, suspended accounts cannot be reactivated. If you believe this was a mistake, you can appeal the decision directly through the notifications you received about your suspension. Look for any links within those communications for guidance on how to submit an appeal.

To recover a restricted Meta ads account, you need to review the account's status and any notifications you've received. Follow the instructions provided in those notifications. You can appeal the restriction through the platform, typically found in the account settings or support sections. Make sure to provide any necessary documentation or explanations required during the appeal process to expedite the review. Keep an eye on your email for any updates from Meta regarding your appeal.