Updated

Spirit Air Customer FAQ

Top Answers & How-to Guides

What is Spirit Air's Phone Number?

The question we are asked most often is about how to talk to Spirit Air customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I request a refund for a non-refundable ticket with Spirit Air?

Spirit Airlines typically offers non-refundable tickets, which means that passengers may not be able to obtain a refund if they decide In cases involving serious emergencies, such as medical emergencies or the death of a family member, Spirit Airlines may consider requests for refunds on a case-by-case basis, although this is not guaranteed. Additionally, travel insurance, if purchased, may provide coverage for non-refundable ticket expenses under specific circumstances. It is advisable for passengers to review the terms and conditions associated with their ticket purchase thoroughly. For the most accurate and updated information regarding refund policies, it might prove helpful to visit the current web page where Spirit Airlines outlines their policies and provides relevant contact information. This will ensure that passengers have access to the most precise details concerning their travel situations....
Ask any question you have about Spirit Air customer service, get an answer now.

Recent Spirit Air Customer Questions

Can I bring a walker on board flights

Yes, you can bring a walker on board Spirit Air flights. Passengers with mobility aids like walkers are encouraged to inform the airline in advance. The walker can be stored in the cabin if there is enough space, or it may need to be checked at the gate. It's important to check the specific guidelines regarding mobility devices before your flight.
Asked Mar 6, 2025 7:33 PM

How do I check on a claim I filed for a bag that was damaged ?

To check the status of a claim for a damaged bag filed with Spirit Air, you can call their Baggage Service Office at the airport where you reported the issue. Their Customer Service can also assist, being reachable at 1-855-728-3555. Unfortunately, online status checks for luggage claims are currently not available. Please remember to have your report number ready when you call as it will help the staff assist you more efficiently.
Asked Apr 4, 2024 11:37 PM

Get a refund for a flight that they changed

If Spirit Air changes your flight by more than 2 hours or the change causes a significant inconvenience, you have the option to request for a refund. Under such circumstances, Spirit Air would refund the full purchase price to your original form of payment. Please remember, though, that if you voluntarily change your own flight, the standard change fees and fare differences would apply. Spirit is committed to providing customers with as much notice as possible to adjust their travel plans accordingly.
Asked Mar 15, 2024 7:46 PM

Get a refund for an upcoming trip?

Spirit Air's refund policy varies depending on the circumstances of your cancellation. If you cancel your flight within 24 hours of booking and the booking is made 7 days or more prior to the travel date, Spirit Air will provide a full refund. For any other cancellations, the refundability of your fare depends on what type of ticket you purchased, as some fares are not refundable. If your fare is refundable, there may be a cancellation fee. If your flight was cancelled by Spirit Air, you are eligible for a refund or travel credit.
Asked Mar 11, 2024 10:22 PM

asking for credit due to change in booked flight

In the event your flight changes, Spirit Air provides customers the opportunity to cancel or change their flights without any penalties. In such cases, you can request a reservation credit to be used for future travel. The credit will be valid for 12 months from the cancellation date. However, if Spirit Air cancels your flight, you can request a full refund. It's always essential to maintain clear communication with the airline regarding these matters to ensure the right solutions for your specific situation.
Asked Mar 4, 2024 11:53 PM

Help me with my Spirit Air customer service issue

Booking and Tickets

How Do I Use a Credit Voucher on Spirit?

Even though Spirit Air receives its fair share of negative remarks from its previous customers due to matters regarding hidden fees...

How Do I Add My Ktin to My Ticket on Spirit Air?

If you've successfully submitted your KTN to your airline, it will appear in your air ticket via the letters "TSA PRE" on the top left...

How Do I Fix an Error on My Booking with Spirit Air?

The hardest part of any journey is taking the first step. There are times where that also applies to booking the perfect trip, and...

How Do I Book a Flight with Spirit Air?

This short article will explain the steps you can take if you are looking to book a flight with Spirit Air line.

How Do I Purchase My Ticket Now but Add an Infant Before Traveling with Spirit Air?

When traveling with an infant between the ages of 7 days old and 23 months, you can either purchase a seat next to you for the baby...

How Do I Change My Name or Details on My Spirit Itinerary?

Your surname could be missing or the itinerary misspelled which requires a name change. You can change your name or details on the...

Flight Changes and Cancellations

What Do I Do If My Spirit Air Flight Is Delayed?

As a passenger, you need to know what to do if your flight is delayed. For instance, you can be put on the next flight out without...

What Do I Do If I Was Bumped Off of My Spirit Air Flight?

Passengers are eligible to get a ticket voucher or compensation if they are denied boarding because of an overbooking problem. When...

How Do I Get Compensated for Getting Bumped Off of My Spirit Air Flight?

It's normal for passengers to get bumped off a flight. However, you get compensated for getting bumped off Spirit Airline. Follow the...

What Do I Do If I Missed My Connecting Flight on Spirit Air?

This article describes what you should do if you missed your connection on a Spirit Airlines flight. A description of the first steps...

What Do I Do If My Spirit Air Flight Was Cancelled?

Spirit Air has been striving to ensure that travelers experience a seamless journey to their destinations. The airline also provides...

How Do I Change My Spirit Air Flight?

This article outlines how to make a change to your Spirit Air flight booking. If you have recently booked a flight through Spirit Air,...

Can I change my flight date with Spirit Air?

Yes, it is possible to change your flight date with Spirit Airlines. Spirit Airlines allows customers to modify their flight itineraries, It is advisable for customers to check the specific terms of their reservation, including any relevant policies for their fare type. Additionally, reviewing information on the Spirit Airlines website can provide more detailed guidance on the steps needed to change a flight date. It is always a good practice to conduct this process well in advance of your intended travel date to ensure availability and to avoid any last-minute complications....

Baggage Policies and Issues

What Do I Do If My Baggage Was Damaged with Spirit Air?

Flying is still one of the safest and quickest ways to travel, so the worst thing that can happen during a trip is...

How Do I File a Lost Baggage Claim with Spirit Air?

This article will guide you through the proper steps to take in the even that you have lost your baggage with Spirit Air and need to...

What is the baggage allowance for Spirit Air?

Spirit Air has specific baggage policies that travelers should be aware of when planning their trips. For carry-on baggage, passengers When it comes to checked baggage, Spirit Air offers several tiers of pricing based on the weight and dimensions of the bag. The maximum weight for checked baggage typically is 40 pounds, and the maximum dimensions generally should not exceed 62 linear inches. Spirit Air charges fees for checked bags, which can vary depending on when the baggage is purchased—whether at the time of booking or at the airport. It is beneficial to refer to the most recent information available on spirit.com for any updates regarding baggage allowances and fees....

What is the carry-on baggage policy for Spirit Air?

Spirit Air has a specific carry-on baggage policy that travelers should be aware of when planning their flights. Passengers are allowed Baggage fees may vary based on factors such as the time of booking and whether you purchase baggage options in advance online or at the airport. Spirit Air encourages travelers to check their website for the most current information regarding fees and policies, as these can change. By planning ahead and being aware of the dimensions and potential costs associated with carry-on baggage, passengers can ensure a smoother travel experience....

Refunds and Compensation

How Do I Get a Refund for an Inflight Charge from Spirit Air?

No one likes to be overcharged, since it's a matter of principle and it's a hassle to resolve. But there are options if you already...

What Do I Do If I Was Overcharged for My Spirit Air Flight?

Being over-charged on a flight is rarely an easy thing to resolve, but the best course of action is to call their customer service...

How Do I Get Compensated for My Spirit Air Flight Being Delayed?

This article discusses what you need to do if you were on a delayed Spirit Airlines flight. Spirit's delay policy is described, and...

How do I get a refund from Spirit Air?

Spirit Airlines offers low-cost flights to over 83 destinations. To request a refund, visit their website, click on "My Trips," sign...

Can I request a refund for a non-refundable ticket with Spirit Air?

Spirit Airlines typically offers non-refundable tickets, which means that passengers may not be able to obtain a refund if they decide In cases involving serious emergencies, such as medical emergencies or the death of a family member, Spirit Airlines may consider requests for refunds on a case-by-case basis, although this is not guaranteed. Additionally, travel insurance, if purchased, may provide coverage for non-refundable ticket expenses under specific circumstances. It is advisable for passengers to review the terms and conditions associated with their ticket purchase thoroughly. For the most accurate and updated information regarding refund policies, it might prove helpful to visit the current web page where Spirit Airlines outlines their policies and provides relevant contact information. This will ensure that passengers have access to the most precise details concerning their travel situations....

Customer Services and Assistance

How Do I Request Wheelchair Access for My Spirit Air Flight?

Some passengers require wheelchair assistance to navigate the airport. It's recommended that they arrive two hours early before their...

How Do I Upgrade to Business or First Class on Spirit Air?

The business class costs may be slightly higher compared to the economy class. However, it's worth it because of the intangible benefits...

What Do I Do If I Lost My Spirit Air Confirmation Number and Flight Information?

Spirit airlines is a low cost carrier from the United States. The airline flies to over 72 destinations worldwide. When you book a...

How Do I Make a Special Request or Ask for Wheelchair Assistance with Spirit?

The Spirit help desk may help you find answers to your problem before contacting a customer care agent. It has plenty of targeted tips,...

Can I bring a pet onboard with Spirit Air?

Spirit Airlines does allow passengers to bring a pet onboard, but there are specific guidelines and requirements that must be followed. Additionally, there is a fee for bringing a pet onboard that will be charged during the booking process. It is important to note that pets are not allowed in the cargo hold on Spirit flights. Travelers are encouraged to review the latest information regarding pet travel on Spirit's official website, as policies may change. For specific details, including any potential restrictions based on destination, checking the current web page can be helpful....

What forms of payment does Spirit Air accept?

Spirit Airlines accepts various forms of payment to ensure a convenient booking experience for travelers. Customers can typically use For those preferring other payment methods, Spirit also accepts prepaid cards that are associated with major credit card networks. Furthermore, some customers may choose to use Spirit’s own travel credit offered through their loyalty programs. It is advisable to check the current web page for any updates or specific details related to payment methods, as this information may be subject to change. Always review the payment options during the booking process to ensure a seamless experience....

Booking and Reservations

How Do I Cancel My Spirit Air Flight and Get a Refund or Credit?

This article explains how to cancel and receive a refund for your Spirit Air flight. If you have booked a Spirit Air flight, which...

Frequent Flyer Program

How Do I Redeem My Freuqent Flyer Miles for a Flight with Spirit Air?

This article outlines how Spirit Air customers can redeem their frequent flyer miles. If you are a regular Spirit Air customer who...

How Do I Start Earning Frequent Flyer Miles with Spirit Air?

This article will walk you through the steps that you can take if you want to find out how you can start to earn frequent flyer miles...

Flight Changes

How Do I Change My Seat on Spirit Air?

This short post will list all the information you need to know in order to know how to successfully change your seating arrangement...

Compensation and Assistance

What is Spirit Air's policy on flight cancellations due to weather?

Spirit Airlines, like many other carriers, has specific policies regarding flight cancellations due to weather disturbances. When severe If a flight is canceled due to weather, passengers are often given the option to rebook onto a different flight without incurring additional fees. It is essential for travelers to check the current status of their flight online or through the Spirit Airlines app, as this information is frequently updated to reflect real-time conditions. In addition, flight cancellations may entitle passengers to a travel voucher or other applicable compensation, but policies might vary depending on the specific situation and the airline's guidelines. Travelers should always review the terms and conditions laid out on Spirit Airlines' official website for the most accurate information regarding cancellations and their rights as passengers. It is advisable to keep an eye on the weather forecasts and prepare for potential changes in flight schedules during extreme weather events. For specific details on policies and assistance with rebooking or compensation, travelers are encouraged to look at the Spirit Airlines website, which provides contact information for further inquiries....
We look to the Spirit Air issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Spirit Air issues reported to GetHuman
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated