Updated

DoorDash Customer FAQ

Top Answers & How-to Guides

What is DoorDash's Phone Number?

The question we are asked most often is about how to talk to DoorDash customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Sign Up for DoorDash?

DoorDash is a food delivery service used by customers, restaurants and delivery people. You can sign up for DoorDash as any of them....

How Do I Call DoorDash?

You can contact Doordash in a variety of ways. The way you contact Doordash will depend on whether you are a merchant, customer or...
Ask any question you have about DoorDash customer service, get an answer now.

Recent DoorDash Customer Questions

How do I contact door dash gift card services

You can find the most up-to-date contact information for DoorDash gift card services right here on this page that you are viewing.
Asked Nov 19, 2024 2:17 PM

Forgot what email I used for doordash

If you've forgotten the email you used for DoorDash, try checking your email accounts for previous DoorDash communications or receipts. If you still can't determine which email you used, you may need to reset your account information through the DoorDash app or website.
Asked Jun 24, 2024 6:50 PM

Charge on debit card I don't recognize?

If you find a charge on your debit card from DoorDash that you do not recognize, it could be a mistake or possible fraudulent activity. DoorDash takes these matters seriously. Please check all your DoorDash receipts to verify or match the charge. If you can't identify the charge, and believe it might be unauthorized, contact your bank to dispute the charge and secure your account. It is crucial to act immediately to protect your financial interests.
Asked Mar 30, 2024 11:08 PM

My dasher app keeps going back to the login page

This issue could be due to several reasons like a temporary glitch in the app, weak internet connection, or a problem with your device's settings. Here's how you could potentially fix it: Firstly, make sure you're connected to a strong internet connection. Then, try closing and restarting the app. If the problem persists, clear the cache and data of the Dasher app from your device's settings. If all else fails, uninstall and reinstall the app. Remember, your login credentials will be required again if you reinstall the app. If the issue continues after these steps, it might be worth checking if others are experiencing the same problem, as it could be a broader issue that DoorDash needs to fix.
Asked Mar 6, 2024 5:49 AM

Help me with my DoorDash customer service issue

Gift Card Management

How Do I Send Someone a DoorDash Gift Card?

Millions of people use DoorDash to make dining out easier and more convenient. You can send a loved one a DoorDash gift card by purchasing...

How Do I Buy a Gift Card from DoorDash?

It is easy to purchase a DoorDash gift card for yourself, a loved one, or an associate. DoorDash allows customers to purchase electronic...

What Do I Do If My DoorDash Gift Card Balance Won't Load?

If DoorDash can't find your gift card credits balance or if it displays a balance that is too low, you need to figure the problem out...

How Do I Check the Balance on My DoorDash Gift Card?

You can check your DoorDash gift card balance online by logging in to your account and clicking on Gift Cards in the top menu. Enter...

How Do I Request a Refund to a Gift Card from DoorDash?

You can get a refund for an order you placed with DoorDash using your gift card if the order was incorrect, incomplete, or if it never...

How Do I Use My DoorDash Gift Card for My Purchase?

Open the Doordash app on your phone to use your Doordash gift card. Add items to your cart from your favorite restaurants and shops....

Delivery Issues

What Do I Do If My DoorDash Delivery Is Late?

DoorDash connects customers with the restaurants and helps customers to get food at their doorstep. Sometimes when you order food from...

How Do I Get a Refund for My DoorDash Delivery?

DoorDash has pervasive customer reach, which is why it prioritizes providing efficient customer support solutions to all users. GetHuman,...

Can I Get a Refund If DoorDash Takes Too Long?

If your DoorDash refund takes too long, you should check the app and track the delivery. You may also request a refund for the order...

What Do I Do If My DoorDash Delivery Is Missing?

If your DoorDash delivery arrives late, you should first try and track the order using the app. If you cannot, you should contact customer...

How Do I Check the Status If My Delivery from DoorDash?

DoorDash makes it possible for you to order food from some of your favorite restaurants and have it delivered to your home. While the...

What do I do if my DoorDash order is wrong?

The DoorDash platform connects restaurants to consumers through food pickup and delivery services. Make sure to provide the correct...

Account Management

How Do I Sign Up for DoorDash?

DoorDash is a food delivery service used by customers, restaurants and delivery people. You can sign up for DoorDash as any of them....

How Do I Call DoorDash?

You can contact Doordash in a variety of ways. The way you contact Doordash will depend on whether you are a merchant, customer or...

How Do I Recover My DoorDash Email and Password?

You can recover, reset, or change your password anytime at the DoorDash website or with the DoorDash app. You can also recover your...

How Do I Order Delivery from DoorDash?

There are several ways to order delivery from DoorDash. One way is to install and use the DoorDash app. Another way is by placing your...

How Do I Recover My DoorDash Account Access?

DoorDash is a popular food delivery service that allows customers to order from local restaurants. If you can't access your account,...

How Do I Update My DoorDash Dasher Account Information?

To update your DoorDash Dasher account, go to the DoorDash website, find the "Help" section, locate the "Dasher Support" section, navigate...

How Do I Dispute a Charge with DoorDash?

DoorDash has revolutionized food delivery but billing issues can arise. Disputing a charge can be intimidating, but a simple process...

How Do I Check My Application Status with DoorDash?

DoorDash has a complex application process. If you've recently applied to DoorDash, follow these steps to check the status of your...

Services and Offerings

Does DoorDash Deliver to Hospitals?

Yes, Doordash does deliver to hospitals. Doordash does have a program to deliver food to hospital staff in many hospitals around the...

Does DoorDash offer catering services?

Yes, DoorDash does offer catering services to users looking for group meals or large orders. This service is designed to accommodate...

How does DoorDash handle allergies and dietary restrictions?

DoorDash recognizes the importance of food allergies and dietary restrictions, and strives to create a safe experience for all users. Customers are encouraged to read the menu descriptions carefully and take advantage of any filters or tags that could indicate dietary options. It is advisable for individuals with severe allergies to communicate directly with the restaurant before placing an order. Some restaurants may have procedures in place to handle cross-contamination and can offer additional information regarding the ingredients used. Moreover, customers have the option to leave special instructions when they place their order. This feature allows users to communicate specific requests or concerns related to their dietary needs. However, DoorDash cannot guarantee that any restaurant will accommodate these requests perfectly. For anyone unsure about allergen information, it may be beneficial to look for additional resources on their current web page, where there could be useful guidelines and policies regarding food allergies and dietary restrictions. While DoorDash aims to facilitate an enjoyable dining experience, relying on restaurant-provided information is crucial for ensuring safety in case of allergies or dietary restrictions....

Can I leave special instructions for my DoorDash driver?

Yes, when placing an order through DoorDash, customers have the option to leave special instructions for their delivery driver. This To leave special instructions, customers can look for the designated field within the order summary before confirming their purchase. It is important to communicate clearly and concisely in this section, as the driver will rely on these directions to fulfill the order as intended. However, it is worth noting that there may be limitations on the length or complexity of the instructions, and it is always advisable to check current guidelines on the DoorDash website for the most accurate information....

What payment methods does DoorDash accept?

DoorDash accepts a variety of payment methods to provide flexibility for its customers. Generally, users can pay for their orders using...

Does DoorDash offer contactless delivery?

Yes, DoorDash offers contactless delivery as an option to ensure safety and convenience for both customers and delivery drivers. When...
We look to the DoorDash issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
DoorDash issues reported to GetHuman
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated