Booking.comFAQ client

If you are experiencing technical issues with the Booking.com app on your phone, try updating the app to the latest version, restarting your device, or reinstalling the app. If the problem persists, check your internet connection or try accessing Booking.com from a web browser. For further assistance, there is a link to the most up-to-date contact information right here on this page that you are viewing.

Please check your spam or junk email folder for any confirmation emails. If you still do not see a confirmation, ensure that the email address you provided is correct. If you cannot find the confirmation, there is a link to the most up-to-date contact information right here on this page that you can use for further assistance.

To get a refund for an unfulfilled booking, log in to your Booking.com account, go to "My Bookings," select the relevant booking, and choose "Request a Refund." Follow the on-screen instructions to submit your request.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

You can cancel your booking by logging into your Booking.com account, going to your bookings, and selecting the option to cancel the reservation. Make sure to check the cancellation policy for any fees or restrictions.