LyftFAQ client

If you left your phone with the driver, it’s best to try to contact them directly through the app by reviewing your ride history. You can send a message or call them if they have not completed the trip yet. Additionally, if the trip is already completed, the driver may reach out to you if they find your phone. Remember to check the lost and found options in the app as well.

To remove your card number from your friend's account, you'll need to log into that Lyft account and access the payment methods section. From there, you should find the option to delete or edit card information. If your card is still being used without your permission, it’s important to contact your bank or card issuer to report the unauthorized use and take further steps to secure your financial information. There's a link to the most up-to-date contact information right here on this page to assist you with that.

Background checks can take anywhere from a few days to a couple of weeks, depending on several factors like the volume of checks being conducted and the specific information being verified. Lyft works to complete this process as quickly as possible so that you can start driving.

If you left an item in a Lyft, you can use the app to contact your driver directly. Go to your ride history, select the trip where you left the item, and choose the option to report a lost item. Provide details about the item and your contact information. The driver may be able to return your item directly to you. Alternatively, if your driver cannot return it, they will typically bring it to a lost and found location.

Several factors can affect ride requests, including the time of day, local events, and competition from other drivers. Being in a busy area doesn’t always guarantee ride requests, as demand can fluctuate. It's important to remain patient, consider repositioning to a different location, or adjusting your hours for peak demand times.