Lyft Phone Number

Call Lyft customer service faster with GetHuman

For Customer Service
La meilleure façon de parler à Lyft est de visiter son service d'assistance en ligne et de rechercher dans ses articles d'aide, puis d'espérer qu'il vous proposera un moyen de lui écrire si ses articles ne vous aident pas.
In effort to save you time, we've compiled answers to question and step-by-step instructions for how to solve as many Lyft customer service issues as we can. Find all our materials, as well as all the non-phone-number ways to contact Lyft on our Lyft Customer Service page.

Notes de l'éditeur sur le service client par téléphone de Lyft

Dec 1, 2023

Lyft is a rideshare company that operates in the United States and Canada. The company has a particularly significant presence in the U.S., so it is not surprising that there are many people who try getting in touch with Lyft each and every day.

Like many Internet-native companies, Lyft offers only limited phone support, preferring to interact with riders via its app, social media accounts, or website. While it is possible to receive phone-based customer support, calls must be initiated through Lyft's app.

Why Do People Call Lyft Customer Support?

Riders call Lyft customer support for many reasons, including:

  • Driver complaints or concerns
  • Questions about credit card charges
  • Questions about the specific fare amount charged
  • Technical support
  • Questions about coverage in a specific area
  • Lost property questions
  • Lyft Pink program questions

Lyft offers a detailed website that offers information and answers to many questions. If you are frustrated about not being able to call Lyft directly, a visit to the website might be a good idea.

Best Practices for Calling Lyft Customer Support

Because Lyft does not have a phone number that you can call for customer support, you'll need to request help through their app. To do this, you'll need enter the app and answer a series of questions. While it may be possible to request a call if you have a major safety issue, Lyft support is via email only. If you do have an urgent safety issue, you may be asked to enter your cell phone number so that a member of the Lyft team can call you back.

The Lyft app also has an in-car safety feature that will connect you with ADT security professionals who can contact 911 on your behalf. This service has a silent option that signals ADT that you cannot speak. ADT will then inform local law enforcement of your car's location so that you can get help.

How Do People Feel About Their Calls to Lyft Customer Service?

Many people have expressed frustration at Lyft's failure to offer phone-based customer service and are unhappy with being primarily relegated to text and email-based support. However, some people have noted that Lyft's responses to concerns seem to come from human beings who don't simply offer scripted responses.

Media Reports

Some media reports have focused on Lyft failing to appropriately address driver safety concerns, even when a rider was potentially in danger. In one case, a driver became aggressive with a female rider who ended up having to jump out of a moving vehicle. She reported the incident to Lyft, yet was still charged for the ride.

What Kind of Issues Can Lyft Address Via Phone-Based Customer Support?

Lyft offers phone-based customer support to riders under very limited circumstances, primarily around urgent safety issues. If you are a rider in a Lyft vehicle and have reason to believe that your driver, or the driver's vehicle, presents a danger to the public, you should report the situation to 911 and then contact Lyft through its app-based help service. Request a call and explain what happened to the representative.

What Issues Can't Be Resolved Over the Phone with Lyft?

Other issues, such as customer service, complaints about drivers that aren't urgent or that affect public safety, credit card disputes or general questions must be handled via Lyft's app-based customer service.

What Do I Do if Unhappy with a Call to Lyft Customer Service?

If you end a call with Lyft customer support and still feel as though your concerns have not been resolved appropriately, there are several things that you can do to address the situation.

  • Safety situations are serious. If you feel that Lyft has not addressed your concerns and feel that an urgent issue of public safety remains, contact law enforcement in your area.
  • Try contacting Lyft again. A different representative may have more training or education and could help resolve your concern.
  • Contact Lyft through its social media platforms. A social media specialist may be more receptive and proactive. Text-based communications have the advantage of providing you with a record of your communication, which can be useful if you have to escalate your case.
  • If your city has a government agency with oversight over rideshare services, file a complaint with that agency. While agency workers may not be able to address your individual concern, enough complaints against Lyft or a Lyft driver may result in Lyft taking action to resolve the situation.
  • Try sending Lyft a letter via postal mail. While this is time-consuming and you may not receive a quick response, it may be an effective way of demonstrating that the matter concerns you and that you want to see it addressed.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Reasons customers like you called recently

I recently received a low rating. I have no idea who it was and it's unfair because I'm...
I have a charge due that shouldn’t be there and it won’t let me book a ride and I need...
They disabled my account with no explanation, Ive been contacting Lyft through the app...
I’m reporting you to the BBB my ride made me wait ** minutes longer then sat at a stop...
The driver came out to pick me up and pulled off leaving me there
Thomas Boyd need to be picked up **********
I need to be picked up Thomas Lee Boyd please just drop off
My son, who works about * miles from home, was charged almost $** for a one-way ride ho...
Emergency situation need a ride can pay later Emergency
I was charged for a cancellation fee that I never made. My bank account is in the nega...
I'm not getting paid for my Lyft
Looking for quick response with help towards solving the matter of money issues through...
I think I scheduled the ride, but I’m not sure because I don’t understand your system.
I do not have an issue I just wanted to let a young man know how much I really apprecia...
I've been a lift user for a while haven't used it lately I would like to I put in all m...

Lyft's Best Toll-Free/800 Customer Phone Number

Vous êtes venu ici pour voir le numéro de téléphone de Lyft, l'attente en attente en temps réel et un moyen de passer directement à travers les lignes téléphoniques pour accéder directement à un agent Lyft. Il y a une bonne et une mauvaise nouvelle à ce sujet: la mauvaise nouvelle est qu'ils n'ont pas de numéro de téléphone, mais le fait est que nous savons quand même comment contacter Lyft et vous aider avec votre problème. Au cours des 18 derniers mois, 564,714 clients comme vous sont venus chercher un numéro de téléphone pour Lyft et nous ont aidés à confirmer qu'ils n'en avaient pas. Les raisons courantes pour lesquelles les gens essaient d'appeler le Lyft service client incluent Problem With the App, Left Something In Ride, Problem With a Ride, Deactivated Account, Dispute a Charge et d'autres problèmes de service client. Plutôt que d'essayer d'appeler Lyft d'abord, pensez à décrire d'abord votre problème; à partir de là, nous pouvons être en mesure de recommander un moyen optimal de les contacter via le Web ou Twitter. Malheureusement, pour le moment, Lyft n'a aucun numéro de téléphone. On ne sait pas toujours quelle est la meilleure façon de parler aux représentants de Lyft. Nous avons donc commencé à compiler ces informations à partir des suggestions de la communauté des clients. Continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.

How GetHuman Helps If Lyft Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Lyft, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Lyft customers like yourself.

What is GetHuman's Relationship to Lyft?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Lyft. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Beyond the Phone Number

Il existe d'autres moyens de contacter Lyft, notamment son site Web/service d'assistance et son compte Twitter. Visitez notre page Lyft Service client pour plus d'informations.
Lyft Customer Service

Help from a Live Person

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $5 one-week trial membership and chat with an expert now.
Chat With A Help Expert

More Company Phone Numbers

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!