Southwest Airlines Customer FAQ

Southwest Airlines accepts small pets in the cabin, but no specific veterinary papers are required for dogs traveling as pets. However, it's essential to ensure your pet is healthy and able to travel. We recommend bringing any necessary health documentation for your peace of mind. Always check Southwest's current pet travel policy for any updates or additional requirements.

If your TSA PreCheck number doesn’t appear on your boarding pass, ensure that the number is correctly added to your reservation. You can add your PreCheck number during the booking process or by modifying your existing reservation. If it still does not show up, try checking your profiles with Southwest and ensure that the number is saved correctly. If necessary, bring your Known Traveler Number (KTN) to the airport and present it at check-in or security.

When flying with a child who isn't yours, you typically need the child's identification documents, such as a birth certificate or government-issued ID, to verify their age and guardianship. Additionally, it's advisable to have a signed letter from the child's parent or legal guardian authorizing you to travel with the child. This letter should include contact information for the parent or guardian in case any questions arise. Always check the specific airline requirements, as they may vary.

If you're unable to log in to your Rapid Rewards account despite having your member number, it could be due to a few reasons, such as an incorrect password or issues with your account. We recommend checking if you've entered the correct email address and password. If you've forgotten your password, use the "Forgot Password" option to reset it. If you still have trouble logging in, there is a link to the most up-to-date contact information right here on this page that can assist you further.

To request a wheelchair at the airport, you should contact Southwest Airlines prior to your travel. You can also request assistance at the airport upon arrival. It's recommended to arrive early to ensure that assistance is available. Be sure to inform the airline of your needs when booking your flight or during check-in to facilitate a smoother experience. For the most up-to-date contact information, please refer to the link on this page.