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Optimum Customer FAQ

Top Answers & How-to Guides

What is Optimum's Phone Number?

The question we are asked most often is about how to talk to Optimum customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Switch My Internet Provider to Optimum?

Switching your internet provider to Optimum may be the best decision you have made. With the help of agents who are always ready on...

How Do I Know If My Monthly Optimum Bill Is Too High?

Optimum is dedicated to ensuring you get the highest possible customer satisfaction. Don't shy away from asking Optimum to lower your...
Ask any question you have about Optimum customer service, get an answer now.

Account Management

How Do I Switch My Internet Provider to Optimum?

Switching your internet provider to Optimum may be the best decision you have made. With the help of agents who are always ready on...

How Do I Know If My Monthly Optimum Bill Is Too High?

Optimum is dedicated to ensuring you get the highest possible customer satisfaction. Don't shy away from asking Optimum to lower your...

How Do I Get Optimum to Lower My Monthly Rate?

Optimum is dedicated to ensuring you get the highest possible customer satisfaction. Don't shy away from asking Optimum to lower your...

How Do I Cancel My Optimum Account?

Optimum Mobile offers a variety of products and services, including residential and business plans with savings up to $920/year and...

How Do I Dispute a Charge with Optimum?

To dispute a charge on your Optimum bill, log in to your account, review your billing statement, and take screenshots of the disputed...

Service Quality

Is Optimum Internet Service Any Good?

Optimum provides high-speed internet, digital TV, and telephone-related services for in-home connection and entertainment. Through...

What Questions Should I Ask Optimum When Shopping for an Internet Provider?

Make sure to get all the details necessary before you commit to a service provider. Ask for speeds options and their guarantees, inquire...

Does Optimum Have the Best Customer Satisfaction for Internet Service?

Choosing an internet service provider is easy. All you need to do is pick out the provider that gives the best customer satisfaction....

Is Optimum the Cheapest Internet Service?

Optimum internet gives you the chance to redefine your home entertainment experience, plus conduct your business comfortably and efficiently....

What Do I Do If I Am Having Problems with My Optimum Service?

If you face any problems with Optimum services, there are a number of measures you can take with these helpful tips.

Technical Support

How Do I Schedule an Installation Appointment with Optimum?

If you have settled on Optimum as your internet service provider and already settled on the internet plan that suits you, you only...

How Do I Fix Buffering Problems with Optimum?

This article talks about dealing with the problem of buffering interruptions whenever you are watching streaming video using Optimum's...

How Do I Change My Optimum Wi-Fi Password?

As a user you can change your Optimum Wi-Fi password by following the steps given above. The process takes a few minutes to complete...

How Do I Get Technical Support from Optimum?

Optimum offers it's customers many ways to receive technical support. Heres some helpful tips to assist you.

What internet speeds does Optimum offer?

Optimum provides a variety of internet speed options to cater to the diverse needs of its customers. The available speeds range from Typically, customers can expect internet packs starting at speeds around 300 megabits per second (Mbps), which is generally adequate for browsing, emails, and standard definition streaming. For households with heavier usage, Optimum usually offers plans with speeds of 500 Mbps and 940 Mbps, which can support activities such as high-definition streaming and online gaming with minimal buffering. Moreover, Optimum often features ultra-fast options that surpass 940 Mbps aimed at customers who require maximum performance for numerous devices and high-demand applications. It is important to note that the actual speeds experienced may vary based on factors such as network congestion, equipment used, and the number of devices connected. For precise and up-to-date information regarding the specific plans and available speeds in your area, it may be helpful to consult Optimum's official website....

Service Options

How Do I Transfer My Optimum Cablevision Service?

Optimum's cablevision service is all encompassing and includes TV and internet. You can transfer your service whenever you move and...

How Do I Change My Plan with Optimum?

Optimum allows you to make changes to your plan whenever you please..It is very easy with these helpful tips.

Does Optimum offer a Wi-Fi router with their internet service?

Optimum typically offers a separate Wi-Fi router as part of their internet service packages. Depending on the chosen plan, customers...

Can I use my own modem with Optimum's internet service?

Yes, it is possible to use your own modem with Optimum's internet service, provided that the modem is compatible with their network....

Does Optimum offer TV and/or phone services?

Yes, Optimum offers both television and phone services as part of its product lineup. For television, Optimum provides a range of packages In addition to television, Optimum also offers phone services that include traditional landline options as well as advanced features, such as call waiting, voicemail, and caller ID. These services can often be bundled with internet and television subscriptions, allowing customers to enjoy discounted rates by selecting multiple services together. If you are interested in detailed information about the available packages, including pricing and features, it is advisable to visit the Optimum website. It provides up-to-date information and may also assist in determining which services are available in your area. This will ensure you have the most accurate details for your decision-making process....

What is the contract length for Optimum's internet service?

Optimum typically offers a variety of internet service plans that may include different contract lengths. Many of their internet services...

Help me with my Optimum customer service issue

Ask any question you have about Optimum customer service. We will do our best to get you answers right away.
We look to the Optimum issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Optimum issues reported to GetHuman
FAQ Table of Contents

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Answers for More Companies

Paying Too Much for Cable?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies
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