Ancestry received my Ancestry DNA test on JUNE *rd.. I activated my Ancestry DNA test o...

GetHuman3584052's customer service issue with Ancestry.com from September 2019

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Ancestry received my Ancestry DNA test on JUNE *rd.. I activated my Ancestry DNA test on MAY **th. My test results have been on the "Sample Processing, in progress", for quite sometime now. I thought it was suppose to take up to * weeks to get the test results? It has been ** weeks and my test isn't even half done. Can you tell me why, please?**Thank You, *Debra Roberson.
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Ancestry.com

Customer service issue
Reported by GetHuman3584052
Sep 13th, 2019 - 2 mos ago
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Seen by 4 customers so far
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GetHuman3584052 started working on this issue
Sep 13th 7:56pm