Customer Service

Hacks for calling & contacting them faster, tips for common issues & reviews

Get guidance for specific issues


All Contact Information
Compare's phone number, email address, and help-desk.
If you'd rather chat with a real person, we partner with a company based on the West Coast that provides tech support experts 24/7. Enjoy a $1 one-week trial membership and chat with a live techician now. Get live expert help now.

Recently Reported Customer Problems

I bought a DNA test for my grand daughter for Christmas and now it is saying it will no...
I have an ancestry and have had for several years. My husband Paul W. Logan set it up...
A person in Poland that I know and have visited with the same last name as mine Kurys...
You charged my acct twice for one kit??
I cancelled my subscription the day i was charged and was told it would take * business...
I need to cancel an account that I just opened because I wasn"t aware that my wife alre...
My account is not due to close till **jan***** why Cani not suddenly access it
Purchased a gift membership for a friend but used the wrong email. Need to fix
The name on my ancestry account is Donna Jo Riggs. I need for the name to be Donna Jo R...
I want to change the name on my account from Donna Jo Riggs to Donna Jo Riggs Smith. I...
I just got the kit in mail. I will be testing my baby. Is it possible to send a blood s...
Test kit is saying invalid code
See all reported issues

Get help with my issue Customer Reviews

I tried to access the website over the weekend as my subscription...


Vous recherchez le service client, vous savez probablement déjà qui ils sont. Mais cela aide à avoir une idée de leur taille et de ce à quoi ressemble leur opération de support si vous êtes un client. passe également par ou est associé aux noms LLC, Ancestry. Ils sont considérés comme faisant partie des secteurs et industries suivants: Information Technology, Software & Services, Internet Software & Services. est associé à des termes comme private, e-commerce & marketplaces, information technology & services, internet, technology, b2c par leurs clients et analystes du secteur. Leurs concurrents, aux yeux des clients, sont des entreprises comme Seniornet, Ils emploient 1,342 personnes selon les clients avertis.

What is the affiliation between and GetHuman?

GetHuman provides free tools and information to consumers that allow them to share their customer experiences and tips with each other for how to contact companies faster and how to solve common problems. GetHuman's relationship is with consumers and not with or organizations like it. If you find the information on this site helpful, please share it- sharing is what has powered this consumer resource for over 15 years.

Get Answers From Real People

In case our tips aren't helping solve your problem, we partner with a San Francisco-based expert help company to provide you with tech support 24/7. Enjoy a $1 one-week trial membership and get help from a real person now.
Talk to an Expert Overview

Compare to other companies

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!