Ancestry.com Customer Service

Hacks for calling & contacting them faster, tips for common issues & reviews

Get guidance for specific issues

Contacting Ancestry.com

All Ancestry.com Contact Information
Compare Ancestry.com's phone number, email address, and help-desk.
If you'd rather chat with a real person, we partner with a company based on the West Coast that provides tech support experts 24/7. Enjoy a $1 one-week trial membership and chat with a live techician now. Get live expert help now.

Recently Reported Customer Problems

Dear Ancestry:*I hate your changes and I wish you take time to consider what your membe...
Being charged over and over never applied for service tried to cancel can't figure it o...
I wss in foster care and I'm looking for my family I can't get my birth certificate bec...
I would like to change my Ancestry Archive account to Discontinue.*I have gotten too fo...
I had an ancestry account many years ago. Now we can not find it.*I think it may have b...
We gave dna kits to several family members and they have all processed. We have all enj...
I cannot remember my username and password. I have * usernames and I am not sure which...
i canceled my ancestry account and requested a refund. i have not received a response...
I ordered a kit back in January for a friend who returned his sample right away around...
I used my married name and not my maiden name when I sent in my dna does it make a diff...
I have been getting charged $**.** a month for the past * months on my PayPal debit car...
Want refund for DNA test that wasn’t able to be processed
See all reported issues

Get help with my issue

Ancestry.com Customer Reviews

I tried to access the website over the weekend as my subscription...

About Ancestry.com

Vous recherchez Ancestry.com le service client, vous savez probablement déjà qui ils sont. Mais cela aide à avoir une idée de leur taille et de ce à quoi ressemble leur opération de support si vous êtes un client. Ancestry.com passe également par ou est associé aux noms Ancestry.com LLC, Ancestry. Ils sont considérés comme faisant partie des secteurs et industries suivants: Information Technology, Software & Services, Internet Software & Services. Ancestry.com est associé à des termes comme private, e-commerce & marketplaces, information technology & services, internet, technology, b2c par leurs clients et analystes du secteur. Leurs concurrents, aux yeux des clients, sont des entreprises comme Seniornet, Genealogy.com. Ils emploient 1,342 personnes selon les clients avertis.

What is the affiliation between Ancestry.com and GetHuman?

GetHuman provides free tools and information to consumers that allow them to share their customer experiences and tips with each other for how to contact companies faster and how to solve common problems. GetHuman's relationship is with consumers and not with Ancestry.com or organizations like it. If you find the information on this site helpful, please share it- sharing is what has powered this consumer resource for over 15 years.

Get Answers From Real People

In case our tips aren't helping solve your problem, we partner with a San Francisco-based expert help company to provide you with tech support 24/7. Enjoy a $1 one-week trial membership and get help from a real person now.
Talk to an Expert

Ancestry.com Overview

Compare to other companies

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!