Updated October 11, 2024

Google PlayFAQ client

Meilleures réponses et guides pratiques

Quel est le numéro de téléphone de Google Play ?

La question qui nous est le plus souvent posée concerne la manière de parler au service client de Google Play. Cliquez ici pour obtenir les coordonnées, les options de courrier électronique et de chat, trouver une personne en direct, les temps d'attente et plus encore.

Comment mettre à jour mon compte et mes informations de facturation sur Google Play?

La mise à jour des informations de facturation sur le Google Play Store est facilitée grâce à ce guide étape par étape. En vous connectant à votre compte et en naviguant...

Comment récupérer mon compte Google Play?

Vous devrez peut-être récupérer votre compte Google Play après que Google vous ait verrouillé hors du système ou après vous être verrouillé...

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Questions récentes de Google Play clients

Google is charging my cash app card multiple small charges consistently that I didn’t request. It charges over and over even after a declined request. It just keeps requesting withdrawals back to back

If you're experiencing multiple unauthorized charges from Google on your Cash App card, it may be a result of a subscription or service you may have signed up for. We recommend checking your Google Play purchase history and any active subscriptions linked to your account. If the charges are erroneous or unauthorized, please consider reporting them through your Cash App for a resolution.

Demandé Oct 11, 2024 10:05 PM

App developer refuses support, google strung me along for a month

We're sorry to hear that you are having a difficult experience with an app developer and not getting the support you need. Google Play strives to ensure a satisfactory experience for all users, however, app developers manage their own support services. If you are unsatisfied with an app service, you can leave a rating or review on Google Play to share your experience for others to see. If the problem is more serious, you may report it to Google Play for further investigation. Despite these frustrating circumstances, we hope that your future experiences are more positive.

Demandé May 19, 2024 1:26 AM

I purchased a Google Play card. And it's saying it needs more information to be redeemed

Google Play might need more information to redeem your card as a measure to protect against potential fraud. They may ask for details like the Google account you'd like to credit, or where the card was purchased. If you're requested to send any more information (like proof of purchase), make sure not to share the code with anyone you do not recognise or trust. Ensure that the person requesting the details is a legitimate Google representative. Beware of scams and avoid giving out card details over suspicious calls or emails. Always follow the correct procedure for redemption as per Google's instructions. If you're still having issues after confirming these points, there's a link on this page for the most up-to-date contact information for further assistance.

Demandé May 15, 2024 6:52 AM

hello,I purchase a giftcard of $100 since 5 days ago,but I can’t be able to redeem it,it keep saying invalid code

It seems like you're having difficulties redeeming your Google Play gift card. To prevent errors, make sure you're entering the code correctly and that there are no spaces. If the code is still invalid, it could be due to several reasons. The card may not be activated, it could have been used already, or maybe it isn't applicable in your country. You might need to return to the store if it wasn't properly activated. If the code has been used already, the card won't be valid anymore. If the card was purchased in a different country, it might not work due to Google Play's country-specific rules.

Demandé Apr 24, 2024 8:23 AM

Refund issue, my refund was been approved payment was through airtel money method via google play

If your refund was approved but you haven't received it, it might take some time due to banking procedures. Usually, refunds take up to 48 hours to process. If you paid through Airtel Money for a Google Play purchase, the refund should be credited directly to your Airtel Money account. However, the exact duration for receiving refunds can vary depending on your provider's policy. If it has been more than a few days, it would be advisable to check with Airtel to see if they have received the refund yet, as they handle the exact process and timing of refund distribution and it's beyond Google Play's control.

Demandé Apr 15, 2024 4:08 PM

Aidez-moi à résoudre mon Google Play problème avec le service client

Gift Cards

Comment utiliser ma carte-cadeau Google Play pour mon achat ?

Vous pouvez acheter du contenu numérique ou vous abonner à des applications sur le Google Play Store avec vos cartes cadeaux. Cependant, vous devez racheter le...

Google PlayFAQ client

Meilleures réponses et guides pratiques

Quel est le numéro de téléphone de Google Play ?

Comment mettre à jour mon compte et mes informations de facturation sur Google Play?

Comment récupérer mon compte Google Play?

Questions récentes de Google Play clients

Google is charging my cash app card multiple small charges consistently that I didn’t request. It charges over and over even after a declined request. It just keeps requesting withdrawals back to back

App developer refuses support, google strung me along for a month

I purchased a Google Play card. And it's saying it needs more information to be redeemed

hello,I purchase a giftcard of $100 since 5 days ago,but I can’t be able to redeem it,it keep saying invalid code

Refund issue, my refund was been approved payment was through airtel money method via google play

Aidez-moi à résoudre mon Google Play problème avec le service client

Gift Cards

Comment utiliser ma carte-cadeau Google Play pour mon achat ?

Comment vérifier le solde de ma carte-cadeau Google Play ?

Comment puis-je envoyer une carte-cadeau Google Play à quelqu'un ?

Comment puis-je demander le remboursement d'une carte-cadeau sur Google Play ?

Comment acheter une carte-cadeau sur Google Play ?

Que dois-je faire si le solde de ma carte-cadeau Google Play ne se charge pas ?

Comment puis-je résoudre un problème avec ma carte-cadeau Google Play ou mon code promotionnel qui ne se charge pas?

Subscriptions

Comment résilier mon abonnement Google Play ?

Support

Est-il possible d'obtenir une assistance technique de Google Play?

Security

Comment signaler des frais non autorisés sur Google Pay?

Comment puis-je contester les frais Google Play?

Billing

Comment mettre à jour mon compte et mes informations de facturation sur Google Play?

Account Recovery

Comment récupérer mon compte Google Play?

Payment Methods

Puis-je utiliser plusieurs modes de paiement pour un seul achat sur Google Play ?

App Downloads

Quelle est la taille maximale des téléchargements d'applications sur Google Play ?

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