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Fitbit Customer FAQ

Top Answers & How-to Guides

What is Fitbit's Phone Number?

The question we are asked most often is about how to talk to Fitbit customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My Fitbit Account?

As a Fitbit user, you want to be able to log into your account and see your progress. When you cannot log into your account, you can...

How Do I Add a Second Fitbit to My Account?

Fitbit is a fun way to keep track of your wellbeing which is made easier by owning more than one device. Fitbit makes it possible to...
Ask any question you have about Fitbit customer service, get an answer now.

Recent Fitbit Customer Questions

What does the message "feed me" mean on my Fitbit

The "feed me" message on your Fitbit typically indicates that your device is prompting you to log your food intake. This feature helps you track your nutrition and manage your dietary goals. You can use the Fitbit app to enter meals and snacks for more accurate tracking of your daily calorie consumption and nutrition.
Asked May 21, 2025 4:52 PM

versa 4 does not record sleep accurately

If your Fitbit Versa 4 is not recording sleep accurately, ensure that you wear it snugly on your wrist and that the settings for sleep tracking are enabled. Also, check for any software updates for your device, as these can improve tracking performance. If issues persist, restarting your device may help. Certain factors, like irregular sleep patterns or wearing the device too loosely, can affect the accuracy of sleep tracking.
Asked Apr 18, 2025 11:17 AM

Can I swim with Fitbit charge 6

Yes, the Fitbit Charge 6 is designed to be water-resistant and can be used for swimming. It can withstand depths of up to 50 meters, making it suitable for pool and open water swimming. However, be sure to clean it after exposure to chlorine or saltwater to maintain its longevity.
Asked Feb 27, 2025 2:08 PM

Keeps stopping even when charged. Doesn’t work all the time

We're sorry to hear you're experiencing issues with your Fitbit device. There could be several reasons for this problem. It could be due to software issues, physical damage, or poor battery health. Consider restarting your device as this often fixes any temporary software glitches. Also, always make sure that your device is updated to the latest version as this can correct known issues. If you recently dropped your Fitbit or exposed it to water, the device may be physically damaged. And lastly, the battery might need replacement if it's not holding a charge, even though it's been charged to 100%. If you've tried these steps and the problem persists, you might need to seek technical support.
Asked May 11, 2024 8:04 AM

Help me with my Fitbit customer service issue

Account Management

How Do I Recover My Fitbit Account?

As a Fitbit user, you want to be able to log into your account and see your progress. When you cannot log into your account, you can...

How Do I Add a Second Fitbit to My Account?

Fitbit is a fun way to keep track of your wellbeing which is made easier by owning more than one device. Fitbit makes it possible to...

Returns and Warranties

How Do I Return a Product to Fitbit?

Fitbit has products that blend sleek technology with fitness monitoring benefits. These products are an investment in your health and...

How Do I File a Warranty Claim for My Fitbit Device?

However, as is common with all technology, Fitbit devices do malfunction from time to time and in some cases it is not your fault....

Device Support

Can my Fitbit be repaired?

If for some reason your Fitbit is broken or has stopped working, don't fret. We looked into all the ways to report it to the company...

How do I get device support from Fitbit?

Fitbit's are great but as with any technology, they can break. Follow this guide to get the device support that you need to get your...

What should I do if my Fitbit device is not charging?

If a Fitbit device is not charging, there are several steps that can be taken to troubleshoot the issue. First, it is advisable to Next, try utilizing a different power source, such as a different USB port or power adapter, to determine if the issue lies with the original source. If the device still does not charge, leaving it connected to a power source for a longer period may be beneficial. Sometimes, a device may take a little longer to respond if the battery is completely drained. If the Fitbit device continues to resist charging after these efforts, performing a restart might be helpful, as this can reset the system. The process for restarting varies by model, so checking the user manual or relevant web pages for guidance would be prudent. If the problem persists despite these attempts, one might consider looking for additional support options on the official website....

How do I reset my Fitbit device?

To reset a Fitbit device, the process can vary slightly depending on the specific model. Generally, many Fitbit devices can be reset For models without buttons, such as the Fitbit Inspire series, a reset might require one to switch off the device and then turn it back on after a brief wait. It is advisable to refer to the specific instructions based on the model of the Fitbit device being used. These instructions can typically be found on the official Fitbit website. It is also a good idea to consult the user manual that came with the device for detailed guidance on the reset process....

App Issues

How Do I Do If I'm Having Problems with My Fitbit App?

If you are having any issues with your Fitbit device or app, here are some helpful tips to assist you.

What should I do if my Fitbit isn't syncing?

If your Fitbit is not syncing, there are several steps you can take to troubleshoot the issue. First, ensure that the Bluetooth feature Another useful step is to verify your internet connection, as syncing requires a stable Wi-Fi or cellular data connection. If you have more than one device connected to the Fitbit app, make sure that you have selected the correct device for syncing. If these steps do not resolve the issue, it may be beneficial to try removing the Fitbit device from the app and then adding it back again. Lastly, if problems persist, consider looking for more detailed troubleshooting steps on the official Fitbit website, which might provide specific guidance based on your device model....

Device Usage

Can I swim or take a shower with my Fitbit device on?

Most Fitbit devices are designed to be water-resistant, which means that they can typically withstand exposure to water, allowing for Fitbit generally advises users not to wear their devices while diving or engaging in high-velocity water activities. Additionally, while it is possible to shower with a Fitbit device on, it is recommended to avoid exposure to hot water and steam, as it may affect the adhesive that holds the device components together over time. For more detailed and specific information on your particular model, reviewing the Fitbit website is a helpful resource....

How do I change the clock face on my Fitbit device?

To change the clock face on a Fitbit device, the user generally starts by accessing the Fitbit app on their smartphone. After ensuring In some cases, users can also change the clock face directly on the device by long-pressing the current clock face to bring up available options. It is essential to note that the process may vary slightly depending on the specific Fitbit model. For the most accurate information regarding a specific device, users may want to refer to the official Fitbit website, where detailed guides and tips are available....
We look to the Fitbit issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Fitbit issues reported to GetHuman
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