Capital One Phone Number

Calling Capital One customer service faster by GetHuman

877-383-4802
Customer service
Current Wait: 22 min (14m avg)
Hours: 24 hours, 7 days; best time to call: 8:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
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Reasons customers like you called recently

I need to books flight ASAP
Just applied for a Capital One Walmart credit card Online I have not heard back yet ?
I've had a hard check on my credit report but I don't have a capital one account. I thi...
I was locked out of my account due to some unusual activity. I don't know why I was loc...
Hi there, **My target gift card I used rewards to purchase has not arrived, it said...
Please stop send offers to me!!!!!!!! I am still paying off what I owe you. I'm tired of it!
Unable to pay bills due to technical issues signing up for online account. Cannot comp...
Check on account status
New Card was approved.*Email sent to me that card would come in mail within *-** busine...
Yesterday I applied for ** lien release letters and provided my federal express account...
Is it possible to get an extension on overdraft fee? I get paid on Friday and will be a...
I need updated balance letters faxed to me.
I need updated balance letters faxed to ***.***.****.
I was approved for a capitol one credit card and never received the card. My name is Do...
Hi**I am in credit of £*** on my card due to a holiday refund , am i able to get this t...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Capital One's Phone-Based Customer Care

Capital One is a banking and financial services headquartered in the United States. As a major provider of banking services, credit cards and auto loans, Credit One receives many calls to its customer service call center every day.

Why Do People Call Capital One Customer Support?

People call Capital One customer support for a range of reasons, including:

  • Questions about opening a new account
  • Changing or canceling existing accounts
  • Updating personal information
  • Questions about charges and transactions
  • Confirmation of loan payments
  • Assistance with managing loan payments or account balances

Best Practices for Calling Capital One Customer Service

Capital One has several divisions, each with its own customer service numbers. While Capital One does have a "general" customer service number that you can use, the company advises its customers to use the division-specific numbers for faster service.

In addition, there are separate numbers for specific customer service concerns, such as fraud, reporting the death of an account holder, or technical support for online banking. Direct numbers can be found on the company's website, on your credit or debit card, or on a recent statement.

Before calling Capital One, make sure you have your current account number handy. If you are disputing a charge, have a copy of your most recent statement handy so you can refer to it during the call. In addition, it is wise to have some way of taking notes during your call. These notes can be helpful if you have to escalate your case.

How Do People Feel About Their Calls to Capital One Customer Support?

There is a wide range of reports on the efficacy of Capital One customer service representatives. It should noted, however, that this is fairly normal when it comes to very large companies.

Some individuals report receiving excellent support when requesting a waiver of overdraft fees or initiating a chargeback on poor quality services or products. They feel that they received professional, compassionate service from the representatives that they spoke to.

Others, on the other hand, claim that Capital One wait times are long. One complaint, in particular, noted that a caller to Capital One's "lost and stolen card" line waited for 20 minutes to speak to a representative, by which time the caller's card had been used by a thief. Others have claimed that Capital One support representatives seem unable to follow-through on promises.

What Issues Can Capital One Resolve by Phone?

Many issues that Capital One customers have can be resolved by a phone representative. These issues include answering questions about opening an account, applying for loans, making changes to accounts, processing credit limit increase requests, flagging and researching transactions, and addressing issues of fraud and identity theft.

In addition, Capital One customer service can also assist users of its website or mobile app with technical support.

What Can't Be Resolved by Phone With Capital One?

There are certain banking issues that can't be completely resolved over the phone. These include situations in which you have to sign physical documents or your signature must be notarized.

You may also be required to visit a Capital One branch if you want your name removed from a joint account or need to purchase a cashier's check or money order.

It should be noted, however, that phone-based customer service representatives can provide you with information about what you will need to do if you have to appear in person at a branch or handle certain transactions or communications by mail or fax.

What Can I Do If I Am Unhappy With My Call to Capital One?

If you get off the phone with Capital One customer service and feel frustrated about how the call went or a failure to achieve a resolution, don't give up. You still have options.

First, if you didn't take notes during your first call to Capital One, take some time to write down or type out what transpired. This information is useful in keeping you on track during further communications.

Next, call back. Not all customer service representatives are created equal and the next person you speak to may be able to understand your situation and work with you toward an acceptable resolution.

If talking to Capital One over the phone doesn't seem to work, try the following:

  • Log into your Capital One account online and try the live chat option. Live chat provides you with a written log of your conversation, which can be helpful as you work with different people or departments.
  • Visit a Capital One branch location. Capital One welcomes walk-ins, but you may want to make an appointment if you are concerned about time or being able to connect with a banker who is able to help.
  • Send a letter to Capital One via postal mail, using a tracking method. This is a slow option, but might be effective if your case is complex and you are unable to resolve it through other means.

Customer Number 877-383-4802 - by the Numbers

Numéro de téléphone à composer877-383-4802
Rappel possibleOUI
Appel intercepté par une personne réelleOUI
Département que vous appelezService Clients
Heures d'ouverture du centre d'appels24 heures, 7 jours
Meilleur moment pour composer8 h 30
Naviguer dans un labyrinthe téléphonique vers un être humainAppuyez sur 0 # puis 0 # puis 0 puis 0 # puis 5
Attente moyenne
Attente actuelle22
Classement (parmi les numéros de téléphone)1
Rang (global)1
Méthodes alternativestéléphone, chat, web
Qualité de la communication67%
Qualité de l'aide56%
Votes des clients6,534
Dernière mise à jour des informationsWed Oct 28 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

Capital One's Best Toll-Free/800 Customer Phone Number

Il s'agit du meilleur numéro de téléphone de Capital One, de l'attente actuelle en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un Capital One agent. Ce numéro de téléphone est le meilleur numéro de téléphone de Capital One car 127,296 des clients comme vous ont utilisé ces coordonnées au cours des 18 derniers mois et nous ont fait part de leurs commentaires. Les problèmes courants traités par l'unité de service client qui répond aux appels au 877-383-4802 incluent Restricted Account, Lost or Stolen Card, Bill Pay Problem, Dispute a Charge, Payment Inquiry et d'autres problèmes de service client. Le Capital One centre d'appels auquel vous appelez a des employés de Oklahoma, Texas, Florida et est ouvert 24 hours, 7 days selon les clients. Au total, Capital One possède 7 numéros de téléphone. La meilleure façon de parler aux Capital One représentants n'est pas toujours claire. Nous avons donc commencé à compiler ces informations à partir des suggestions de la communauté des clients. Continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.

Contacting Capital One - by phone or otherwise

Bien que 877-383-4802 soit le meilleur numéro sans frais de Capital One, il existe 10 moyens de les contacter. Selon d'autres Capital One clients, la meilleure façon de parler à leur équipe de support client est d'appeler le 800-655-2265 numéro de téléphone de leur Services bancaires service. En plus d'appeler, la prochaine option préférée pour les clients à la recherche d'aide est via 800-655-2265 pour Services bancaires. Si vous pensez que ces informations sont inexactes ou si vous connaissez d'autres moyens de contacter Capital One, veuillez nous en informer afin que nous puissions les partager avec d'autres clients. And you can click here if you want to compare all the contact information we've gathered for Capital One.

What is GetHuman's Relationship to Capital One?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Capital One. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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