Supercell Customer FAQ

Requesting a refund from Supercell is a simple process. However, you can't get a refund for in-game purchases. Supercell allows you...

Getting a refund from Supercell can be burdensome and tricky, but it doesn't have to be. Follow these steps to make sure you get your...

Supercell manages in-game purchases with a focus on providing players with a secure and seamless experience. This process generally When a player chooses to make an in-game purchase, they typically select the item or content they wish to buy, such as gems, gold, or other game resources. Following this selection, the player is prompted to confirm their purchase, and it is processed through the respective app store's payment system. The transaction details and any applicable taxes or fees are handled by the platform, rather than by Supercell directly. To enhance the player experience and maintain fairness, Supercell emphasizes offering in-game purchases that are optional. Players are not required to spend money to enjoy the game, as it is designed to be playable without making any purchases. This model encourages players to engage with the content at their own pace and offers the flexibility to spend money only if they wish to do so. It is also important to note that all in-game purchases are final and non-refundable, which is a standard practice within the gaming industry. Players are encouraged to review their purchases carefully before confirming them. For more information on in-game purchases, players may refer to the relevant sections on the Supercell website, which often provide clarifications and guidelines for transactions....

Having a Supercell ID allows you to secure your game accounts and play on multiple devices effortlessly. To create a Supercell ID,...

Hacked accounts are a huge pain and can take a really long time to recover if not requested back properly. Here's what you need to...

If you find yourself banned from Clash of Clans, you can appeal. Make sure to follow these steps to ensure you get your account back....

Yes, players can change their Supercell usernames, but there are certain conditions to consider. Specifically, Supercell allows for...

If you notice issues with your Clash of Clans not loading, here are some quick tips to follow to help get your game working again.

Bugs and in-game problems can come up in Supercell. Here's how you report those Clash of Clans problems to the company.

To report inappropriate behavior in Supercell games, players have a couple of options that are designed to address such incidents effectively. In addition to in-game reporting, Supercell also values feedback from the community regarding player conduct. If you find that an individual is violating the community guidelines or terms of service, you can document the details of the incident and submit them through official channels. For those seeking more information on how to report such behavior or to learn about the specific community guidelines, referring to the support section on the official Supercell website may provide additional insights. There, players can find relevant resources and instructions on reporting various issues. Remember that creating a positive gaming environment is a shared responsibility, and reporting helps contribute to that goal....

Yes, players can enjoy Supercell games on multiple devices using the same account. This feature allows users to seamlessly switch between...

The system requirements for playing Supercell games can vary depending on the specific game in question, as each title may have different For Android devices, the games typically require Android version 4.0.3 or later. While Supercell games are optimized for various screen sizes and hardware configurations, it is advisable to have at least a mid-range device to ensure a smooth gameplay experience. For iOS devices, iOS version 9.0 or later is typically required, and it is recommended to use relatively recent models for optimal performance. In addition to these basic requirements, players should also keep in mind the necessity for a stable internet connection to access online features, updates, and multiplayer aspects of the games. For the most current and specific requirements, players may check the respective game pages on the official Supercell website or their app store listings....

Supercell recognizes the importance of community engagement and often organizes various events and tournaments to foster interaction Community events also tend to include participation from aspiring content creators and influencers who help to highlight the competitive spirit of the games. Players can also engage with the community through social media channels, where Supercell occasionally shares information about upcoming events, tournament announcements, and promotional contests. For the most current information regarding community events or tournaments, players are encouraged to visit the official Supercell website or the respective game community pages. These platforms often provide detailed updates, guidelines, and announcements that keep players informed about what is happening within the Supercell gaming universe....

As of October 2023, Supercell continues to actively develop and update their games, ensuring that players receive new content and experiences. In Clash of Clans, players can expect new troop types, building upgrades, and improvements to existing game mechanics. Seasonal events often bring unique challenges and rewards, making it a rewarding experience for both new and veteran players. Similarly, Clash Royale is known for its regular introduction of new cards, balance changes, and special game modes that add variety to the competitive landscape. Brawl Stars regularly features new brawlers, skins, and game modes, offering diverse gameplay opportunities. Recent updates may include special events or collaborations that bring new themes and challenges to the game. Hay Day also receives updates that refresh the farming experience with new crops, decorations, and community events that encourage players to engage with friends and fellow farmers. Supercell also emphasizes community feedback, and many of their updates are influenced by player suggestions. This ongoing communication between the developers and the community is a cornerstone of Supercell’s approach, and it helps create a more enjoyable gaming experience. For the most accurate and up-to-date information on specific updates, players are encouraged to visit Supercell's official websites or community forums, where they regularly share news and patch notes. This is a good way to stay informed about the latest developments and upcoming events in the Supercell games you enjoy....