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Dropbox Customer FAQ

Top Answers & How-to Guides

How do I Contact Dropbox Customer Service?

The question we are asked most often is about how to talk to Dropbox customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Renew My Dropbox Account?

Renewing your Dropbox account subscription is a process that's fairly simple to complete. In this article, we've walked you through...

How Do I Merge Two Separate Dropbox Accounts?

There are a few different ways to merge your two Dropbox accounts. The best way to do it depends on your needs and preferences. The...
Ask any question you have about Dropbox customer service, get an answer now.

Recent Dropbox Customer Questions

How do I get Dropbox to refund me for billing a plus membership for over 2 years but only giving me basic access?

To request a refund for your Plus membership, it's best to follow the specific procedures outlined in the billing section of your account settings. There, you can find options for billing issues and refunds. We recommend detailing your situation clearly to facilitate the process.
Asked May 12, 2025 3:10 AM

I am having difficulty with logging into my dropbox account, what could be the issue

There could be several reasons why you're having trouble logging into your Dropbox account. It could be that you're entering your password or email address incorrectly. Ensure that your Caps Lock is off and that you enter your details as accuratelly as possible. If you've forgotten your password, you can go to the sign-in page and click on "Forgot your password?" to reset it. You may also have issues if your account was inactive for a long time as Dropbox might deactivate such accounts. Additionally, if there were multiple unsuccessful login attempts, your account might have been locked temporarily for security purposes. You should wait for a few hours and try again.
Asked May 12, 2024 9:58 PM

Money has been taken out of my bank account by you without my knowledge

We're sorry to hear that you're experiencing this issue. However, we want to affirm that Dropbox doesn't make unauthorized charges. If you see unexpected charges from Dropbox, it may mean that someone else has gotten access to your account or has used your payment details. You should immediately investigate to ensure your bank account and Dropbox account are secure. Please verify your account's purchase history to check for any recent purchases that you did not authorize. We also strongly recommend changing your Dropbox password as well as any other accounts where you've used the same or similar passwords. If the charges continue, please contact your bank immediately to report the unauthorized charges.
Asked Apr 19, 2024 8:11 AM

Dropbox no longer operns files in file explorer

If Dropbox isn't opening files in File Explorer, it could be because the Dropbox application is not properly synchronized with your computer. Try closing and reopening the Dropbox desktop application. If this doesn't work, you may need to uninstall and reinstall Dropbox. In case, the issue persists, it could be a result of the file type. Not all file types might open in File Explorer and you might need the corresponding program to open such files. Please remember to keep your Dropbox and your system's software up to date for smooth functioning.
Asked Mar 26, 2024 6:12 PM

i need to speak to someone about files are being deleted

If you notice that files are being deleted from your Dropbox account, it's possible that they're being deleted by someone who has access to the account or by an application that has permission to delete files. You can try recovering deleted files by visiting the Dropbox website, signing in, and then selecting 'Deleted Files' from the left-side menu. The files should be in the list, and you can restore them by clicking the 'Restore' button. However, if you believe your account has been compromised, we recommend changing your password immediately and reviewing your connected devices and apps in your security settings.
Asked Mar 22, 2024 7:43 PM

Help me with my Dropbox customer service issue

Account Management

How Do I Renew My Dropbox Account?

Renewing your Dropbox account subscription is a process that's fairly simple to complete. In this article, we've walked you through...

How Do I Merge Two Separate Dropbox Accounts?

There are a few different ways to merge your two Dropbox accounts. The best way to do it depends on your needs and preferences. The...

How Many Dropbox Licenses and Subscriptions Do We Have on Our Account?

In summary, if your team needs more licenses or storage space, consider upgrading to one of Dropbox's other plans. If you need additional...

How Do I Downgrade My Dropbox Account?

This article discusses the steps needed to downgrade a Dropbox account. It shares the different steps to take with an individual plan,...

How Do I Upgrade My Dropbox Account?

When you sign up for a Dropbox account, you'll get a free starter plan with basic features. If you want, you can upgrade to a different...

How Do I Update My Account Information with Dropbox?

If you need to update important account information with Dropbox, follow these simple steps.

How Do I Cancel My Dropbox Account?

This blog provides a step-by-step guide on how to cancel your Dropbox account. It includes accessing your account, finding settings,...

Security and Privacy

How Can I See My Shared Password on Dropbox?

You can view the shared password for a file on Dropbox by looking at the URL. The password is located after the file name, preceded...

How does Dropbox handle file security and privacy?

Dropbox places a high priority on file security and privacy, employing multiple measures to ensure that user data remains protected. Dropbox also implements robust access controls and authentication measures. Users have the option to enable two-factor authentication, which adds an additional layer of security by requiring a second form of verification, such as a text message code, in addition to the password. Furthermore, Dropbox provides users with granular sharing permissions, allowing them to set specific access rights for individual files and folders. This means users can control who can view, edit, or comment on their documents. Privacy is another critical concern for Dropbox. The company adheres to various privacy regulations and frameworks, including the General Data Protection Regulation, or GDPR, ensuring that user data is handled with care and complying with legal requirements. Dropbox's privacy policy outlines how user information is collected, used, and shared, giving users transparency regarding their data. In terms of user control, Dropbox allows users to revoke access to shared files at any time, providing peace of mind. For further details on privacy and security practices, users may refer to Dropbox's official website, where they can find comprehensive information related to these important aspects....

Accessibility

How Do I Change the Language on My Dropbox Account?

This article discusses the steps needed to change the language on a Dropbox account. It shares the specific steps necessary to change...

How Do I Disconnect My Personal Account from My Business Account on Dropbox?

Dropbox is among the leading-edge cloud storage service providers and strives to provide quality free storage plans along with paid...

Can I access my Dropbox files offline?

Yes, users can access their Dropbox files offline, and there are specific steps to ensure this is possible. To access files without For mobile devices, users can navigate to the file they want to make available offline and choose the appropriate option, which typically is labeled as “Make Available Offline.” It is important to note that files will need to be downloaded the first time to ensure they are saved for offline use. Once this is set up, users can open and edit these files without an internet connection. Changes made offline will sync automatically once the device is connected to the internet again. For the latest information or further assistance, it is advisable to check the Dropbox Help Center on their official website....

File Management

How Do I Send a File That I Just Uploaded to Dropbox?

This article discusses the steps needed to share an uploaded file on Dropbox. It shares the different steps to take depending on the...

Can I recover an older version of a file in Dropbox?

Yes, it is possible to recover an older version of a file in Dropbox. Dropbox provides a feature called file version history that allows To access this feature, a user can navigate to the file they want to recover in their Dropbox account. By clicking on the file, they will often find an option for "Version history" or something similar, depending on the interface. This section will display a list of saved versions along with timestamps, allowing the user to see the changes made over time. It is important to note that the ability to recover older versions may depend on your specific Dropbox plan. For instance, different plans may have varying timeframes for retaining version history. Users are encouraged to review the details provided on their Dropbox account or the official Dropbox website for comprehensive information about their specific plan features and limitations....

Can I transfer files between Dropbox accounts?

Yes, transferring files between Dropbox accounts is possible but requires a few steps since there is no direct feature for this task. To do this, the user with the files needs to right-click the folder they want to share and select the option to share it. They can then enter the email address linked to the other Dropbox account. The recipient will receive a notification and, once they accept the invitation, they will have access to the shared folder. This allows them to make a copy of the files in their own account if desired. Another method would involve downloading the files onto a local device from the first account and then uploading them to the second account. While these methods may take extra time and effort, they are effective for transferring files between different Dropbox accounts. It is advisable to refer to the official Dropbox website for any updates or specific guidelines regarding file transfers....

Can I share files with non-Dropbox users?

Yes, Dropbox allows users to share files with individuals who do not have a Dropbox account. This feature is particularly useful for When the recipient clicks on the shared link, they will be directed to a web page that allows them to view and download the file without needing to create a Dropbox account. This makes it simple and efficient to share documents, images, or any other type of file effortlessly. It is essential, however, to keep in mind that the shared link can be set with varying levels of access permissions. Users can choose to allow editing or simply viewing of the files, depending on their needs. For further information about these sharing options, one may consider exploring the resources available on the Dropbox website....

How do I delete files from my Dropbox account?

To delete files from a Dropbox account, a user must first log in to their account through the Dropbox website or app. Once logged in, Following the selection, the user can find the delete option, which is typically represented by a trash bin icon or labeled as "Delete." Clicking this option will prompt the user to confirm the deletion. It is important to note that when a file is deleted, it moves to the "Deleted files" section, where it can be restored for a limited time if needed. To permanently delete a file, the user must access the "Deleted files" section and choose the option to permanently delete the file from there. For additional assistance, users may want to review the Dropbox help section on their website....

Billing and Subscriptions

How Do I Find a Billing Receipt or Invoice on Dropbox?

You can easily access invoices/ receipts on dropbox.com with these helpful tips.

How Do I Get a Refund from Dropbox?

Dropbox does not offer refunds for team member licenses and subscriptions, unless the charge is unrecognized or if the subscription...

What do I do if I have a billing question for Dropbox?

Whether it's a charge on your account that isn'r right, or even if you are curious about changing your account and the costs associated...

Technical Support

How Do I Get Technical Support from Dropbox?

Dropbox does face technical issues occasionally that can be cumbersome if you are trying to save files online. Most technical problems...

How Do I Recover Account Access to My Dropbox Account?

If you are having trouble signing in to your Dropbox account, it might be because you entered the wrong password. To recover access,...
We look to the Dropbox issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Dropbox issues reported to GetHuman
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