Kindle Customer FAQ

Error messages during book purchases could be due to various reasons, such as a problem with your payment method, insufficient funds, or issues with your account. We recommend checking that your payment information is up-to-date and that there are no restrictions on your account. If the issue persists, please refer to the most up-to-date contact information link found right here on this page for further assistance.

There could be several reasons your Kindle isn't connecting to Wi-Fi. Check that your Wi-Fi router is working and within range. Ensure you are entering the correct Wi-Fi password and that your Kindle's software is up to date. Restart both your Kindle and Wi-Fi router, as this can often resolve connectivity issues. If the problem persists, try forgetting the network on your Kindle and reconnecting.

To remove a highlight from text in your Kindle, tap on the highlighted text. A menu will appear, showing the option to "Remove Highlight." Select this option, and the highlight will be deleted. If you have multiple highlights and want to remove them all, you can manage your highlights through the notes and highlights section in your Kindle app or device settings.

To transfer a book from your iPhone to your Kindle, you can use the Kindle app. First, ensure the book is in a compatible format (like MOBI or AZW). Use the "Send to Kindle" feature by emailing the book to your Kindle email address or using the Kindle app’s document transfer option. If the book is in a different format, you may need to convert it using software like Calibre before sending it. Once sent, the book should appear in your Kindle library.

If you encounter an error indicating that a book has been permanently deleted from your Kindle library, the book may need to be re-purchased or downloaded again. If it was purchased from the Kindle Store, check your "Manage Your Content and Devices" page to see if it's available for re-download. If you have a backup or saved version, you can also try transferring it back to your Kindle.