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Kindle Customer FAQ

Top Answers & How-to Guides

What is Kindle's Phone Number?

The question we are asked most often is about how to talk to Kindle customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Change My Credit Card Details on My Kindle?

As a Kindle user, you want to make sure you can access your subscriptions at any time. Therefore, it is important to keep your credit...

How Do I Recover My Kindle Account?

Amazon allows you to reset your password if you forgot it. Follow these helpful tips to recover your password and regain access to...
Ask any question you have about Kindle customer service, get an answer now.

Recent Kindle Customer Questions

I purchased a book and corresponding audible. The book does not read to me as previous purchases have

If your purchased book is not reading to you, ensure that you have the latest version of the Kindle app or software. Check if the book is compatible with text-to-speech features. If you're using an Audible narration, make sure the audiobook is properly linked to your Kindle book. You might also want to restart your device or app. If the issue persists, visit the appropriate support options available on this page for further assistance.
Asked Jul 21, 2025 7:27 PM

I am travelling outside my home country and cannot buy books on kindle

When traveling outside your home country, you may encounter restrictions on purchasing books in the Kindle Store based on your location. Ensure you are connected to a reliable internet connection and that your payment information is up to date. Consider checking if your Kindle account settings need updating to reflect your current country. If the issue persists, you may need to wait until you return to your home country or explore other regions' Kindle Stores where your payment method is accepted.
Asked Jun 25, 2025 11:02 PM

Can Notes and other created documents be printed by the Kindle, or can such documents be exported to be printed elsehwre?

Currently, Kindle does not support printing directly from the device. However, you can export your notes and documents via email or other methods to access them on a computer, where you can print them. Ensure your notes are properly formatted and saved to facilitate this process.
Asked Jun 19, 2025 8:03 AM

I get an error message every time I try to purchase a book

Error messages during book purchases could be due to various reasons, such as a problem with your payment method, insufficient funds, or issues with your account. We recommend checking that your payment information is up-to-date and that there are no restrictions on your account. If the issue persists, please refer to the most up-to-date contact information link found right here on this page for further assistance.
Asked Jun 10, 2025 2:06 PM

why isn ot my kindle connecting to wifi

There could be several reasons your Kindle isn't connecting to Wi-Fi. Check that your Wi-Fi router is working and within range. Ensure you are entering the correct Wi-Fi password and that your Kindle's software is up to date. Restart both your Kindle and Wi-Fi router, as this can often resolve connectivity issues. If the problem persists, try forgetting the network on your Kindle and reconnecting.
Asked Jun 9, 2025 3:05 PM

Help me with my Kindle customer service issue

Account Management

How Do I Change My Credit Card Details on My Kindle?

As a Kindle user, you want to make sure you can access your subscriptions at any time. Therefore, it is important to keep your credit...

How Do I Recover My Kindle Account?

Amazon allows you to reset your password if you forgot it. Follow these helpful tips to recover your password and regain access to...

How do I get Kindle to refund a charge?

Amazon Kindle offers a seven-day return policy for eBooks. To return a book, go to the Amazon website, sign in, access your orders,...

Book Management

How Do I Delete Books on an Amazon Kindle?

As you rotate books in and out of your Amazon Kindle library, you may have to delete some titles from your device to make room for...

Can I share my Kindle books with others?

Yes, sharing Kindle books with others is possible, but there are specific limitations and guidelines to consider. Kindle books are To utilize this feature, both parties need to create an Amazon Household account. Once set up, the shared content will appear in the libraries of both adults, making it easy to access the books that have been shared. However, not all Kindle titles are available for sharing through Amazon Household, so it is important to check the specific book's sharing eligibility. Another option is to use the "Lending" feature available for some Kindle books. This allows you to lend a book to another Kindle user for a period of fourteen days. During the lending period, the lender cannot access the book. This feature can be found in the Manage Your Content and Devices section of the Amazon account. In conclusion, while sharing Kindle books is certainly feasible through certain features, users should be aware of the restrictions in place. It is advisable to check the Amazon website for the latest information and specific instructions on how to manage sharing options effectively....

Can I read PDF files on my Kindle?

Yes, it is indeed possible to read PDF files on a Kindle device. Kindle devices support PDF files, allowing users to open and read To transfer PDF files to a Kindle, users can use the Send-to-Kindle feature, which allows for sending documents to their Kindle email address. Once the PDF is sent, it will appear in the library, ready for reading. It is worth noting that converting PDFs to Kindle's proprietary format can improve readability. This is done by adding the word "Convert" in the subject line when emailing the PDF to the Kindle address. If you desire further information or assistance with specific issues regarding PDF files and Kindle devices, users may wish to check the relevant section on the official Kindle website for additional resources and support....

Device Support

How to Check If Your Amazon Kindle Is Under Warranty?

With this comprehensive guide, you can check your Amazon Kindles warranty coverage and status. To check your warranty coverage, go...

How do I get device support for my Kindle?

Kindle users can find support on Amazon for setting up devices, managing content, and accessing features. If you need help with your...

How long does the battery last on a Kindle?

The battery life of a Kindle varies by model and usage, but generally, it can last several weeks on a single charge. Most Kindle devices Factors that can affect battery life include brightness settings, the frequency of wireless usage, and the type of content being read. For example, using the built-in light at higher brightness levels or frequently accessing online content can lead to faster battery depletion. Kindle models such as the Kindle Paperwhite and Kindle Oasis may have additional features that might also influence battery longevity. It is always useful to refer to the specific specifications and recommendations provided by Kindle on their current web page for more detailed information on battery performance for each model....

Downloading Content

What Do I Do If I'm Having Trouble Downloading to My Kindle?

You may occasionally face issues when trying to download audiobooks to your Kindle. It can be very devastating especially if you urgently...

Can I read books on my Kindle without an internet connection?

Yes, you can read books on a Kindle device without an internet connection. Once a book has been downloaded to the device, it is stored...

Internet Usage

Can I listen to audiobooks on my Kindle?

Kindle offers various devices and platforms that support the reading of eBooks and other forms of content. However, the ability to For users with a standard Kindle e-reader, it is important to note that these devices are primarily designed for reading eBooks and do not support audio playback. Therefore, if a user wishes to enjoy audiobooks, they should consider using the Kindle app on a compatible device or refer to the Audible service, which specializes in audiobooks and can be accessed through various platforms. For specific information regarding features and device compatibility, it is advisable to check the current web page for the latest details and support options....

Can I access the internet on my Kindle?

Yes, users can access the internet on certain Kindle models, specifically the Kindle Fire and the Kindle Fire HD tablets. These devices However, it is important to note that traditional e-readers, such as the Kindle Paperwhite or Kindle Oasis, offer a more limited internet experience. These models primarily support basic web browsing and are optimized for downloading and reading e-books rather than general internet use. Users can access articles and webpages, but the browsing capabilities are restricted compared to a tablet. For the latest details on internet access features, it is always a good idea to check the current specifications on the Kindle product page....
We look to the Kindle issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Kindle issues reported to GetHuman
FAQ Table of Contents

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