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Supercell Customer FAQ

Top Answers & How-to Guides

How do I Contact Supercell Customer Service?

The question we are asked most often is about how to talk to Supercell customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I recover my Supercell account?

Having a Supercell ID allows you to secure your game accounts and play on multiple devices effortlessly. To create a Supercell ID,...

What do I do if my Clash of Clans (Supercell) account was hacked?

Hacked accounts are a huge pain and can take a really long time to recover if not requested back properly. Here's what you need to...
Ask any question you have about Supercell customer service, get an answer now.

Recent Supercell Customer Questions

Clash of Clans Account Hacked & Email Changed

If your Clash of Clans account has been hacked and the email changed, you should use the account recovery options available in the game. Follow the instructions for recovering your account through the game's settings or via the Supercell ID if you were using one. It’s important to secure your email and devices as well to prevent further issues.
Asked May 8, 2025 10:46 PM

My clash of clan account is locked please help me and my account secure

If your Clash of Clans account is locked, please note that there is a link to the most up-to-date contact information right here on this page that you are viewing. Use that link to find the appropriate support for getting your account secured and unlocked.
Asked Mar 3, 2025 1:00 PM

My account is locked in clash of clans , what should i do now

If your Clash of Clans account is locked, please refer to the appropriate recovery options in the game. There should be a process for account recovery, and it typically involves verifying your identity or contacting support through the in-game help section. Make sure to follow the instructions provided in the game for the most effective resolution.
Asked Jan 4, 2025 1:57 AM

My th16 id is lost. Someone has changed my email id connected to supercell of that village. Please help me in getting my id back. I made that id by hardwork please help me

We understand that losing access to your account can be distressing. If your email associated with your Supercell ID has been changed without your consent, it's important to follow the official recovery process. There is a link to the most up-to-date contact information right here on this page. Use it to reach out for assistance on recovering your account. Make sure to provide any necessary details to verify your account ownership.
Asked Dec 31, 2024 6:52 AM

How do I Remove a negative gem balance in my brawl stars account

If you have a negative gem balance in your Brawl Stars account, it may be a result of a technical issue or an error. To resolve this, we recommend checking for any pending transactions or issues related to your purchases. If the problem persists, please refer to the link for the most up-to-date contact information on this page to get assistance from Supercell. They can help you resolve issues regarding your account balance.
Asked Nov 30, 2024 3:46 PM

Help me with my Supercell customer service issue

Refunds and Purchases

How Do I Request a Refund from Supercell?

Requesting a refund from Supercell is a simple process. However, you can't get a refund for in-game purchases. Supercell allows you...

How do I get a refund from Supercell?

Getting a refund from Supercell can be burdensome and tricky, but it doesn't have to be. Follow these steps to make sure you get your...

How does Supercell handle in-game purchases?

Supercell manages in-game purchases with a focus on providing players with a secure and seamless experience. This process generally When a player chooses to make an in-game purchase, they typically select the item or content they wish to buy, such as gems, gold, or other game resources. Following this selection, the player is prompted to confirm their purchase, and it is processed through the respective app store's payment system. The transaction details and any applicable taxes or fees are handled by the platform, rather than by Supercell directly. To enhance the player experience and maintain fairness, Supercell emphasizes offering in-game purchases that are optional. Players are not required to spend money to enjoy the game, as it is designed to be playable without making any purchases. This model encourages players to engage with the content at their own pace and offers the flexibility to spend money only if they wish to do so. It is also important to note that all in-game purchases are final and non-refundable, which is a standard practice within the gaming industry. Players are encouraged to review their purchases carefully before confirming them. For more information on in-game purchases, players may refer to the relevant sections on the Supercell website, which often provide clarifications and guidelines for transactions....

Account Recovery and Security

How do I recover my Supercell account?

Having a Supercell ID allows you to secure your game accounts and play on multiple devices effortlessly. To create a Supercell ID,...

What do I do if my Clash of Clans (Supercell) account was hacked?

Hacked accounts are a huge pain and can take a really long time to recover if not requested back properly. Here's what you need to...

How do I appeal a ban in Clash of Clans?

If you find yourself banned from Clash of Clans, you can appeal. Make sure to follow these steps to ensure you get your account back....

Can I change my Supercell username?

Yes, players can change their Supercell usernames, but there are certain conditions to consider. Specifically, Supercell allows for...

Gameplay Issues

Why is my Clash of Clans not loading?

If you notice issues with your Clash of Clans not loading, here are some quick tips to follow to help get your game working again.

How do I report bugs or in-game problems to Supercell?

Bugs and in-game problems can come up in Supercell. Here's how you report those Clash of Clans problems to the company.

How do I report inappropriate behavior in Supercell games?

To report inappropriate behavior in Supercell games, players have a couple of options that are designed to address such incidents effectively. In addition to in-game reporting, Supercell also values feedback from the community regarding player conduct. If you find that an individual is violating the community guidelines or terms of service, you can document the details of the incident and submit them through official channels. For those seeking more information on how to report such behavior or to learn about the specific community guidelines, referring to the support section on the official Supercell website may provide additional insights. There, players can find relevant resources and instructions on reporting various issues. Remember that creating a positive gaming environment is a shared responsibility, and reporting helps contribute to that goal....

Account Management

Can I play Supercell games on multiple devices with the same account?

Yes, players can enjoy Supercell games on multiple devices using the same account. This feature allows users to seamlessly switch between...

What are the system requirements for playing Supercell games?

The system requirements for playing Supercell games can vary depending on the specific game in question, as each title may have different For Android devices, the games typically require Android version 4.0.3 or later. While Supercell games are optimized for various screen sizes and hardware configurations, it is advisable to have at least a mid-range device to ensure a smooth gameplay experience. For iOS devices, iOS version 9.0 or later is typically required, and it is recommended to use relatively recent models for optimal performance. In addition to these basic requirements, players should also keep in mind the necessity for a stable internet connection to access online features, updates, and multiplayer aspects of the games. For the most current and specific requirements, players may check the respective game pages on the official Supercell website or their app store listings....

Community and Events

Are there any community events or tournaments organized by Supercell?

Supercell recognizes the importance of community engagement and often organizes various events and tournaments to foster interaction Community events also tend to include participation from aspiring content creators and influencers who help to highlight the competitive spirit of the games. Players can also engage with the community through social media channels, where Supercell occasionally shares information about upcoming events, tournament announcements, and promotional contests. For the most current information regarding community events or tournaments, players are encouraged to visit the official Supercell website or the respective game community pages. These platforms often provide detailed updates, guidelines, and announcements that keep players informed about what is happening within the Supercell gaming universe....

What are the latest updates on Supercell games?

As of October 2023, Supercell continues to actively develop and update their games, ensuring that players receive new content and experiences. In Clash of Clans, players can expect new troop types, building upgrades, and improvements to existing game mechanics. Seasonal events often bring unique challenges and rewards, making it a rewarding experience for both new and veteran players. Similarly, Clash Royale is known for its regular introduction of new cards, balance changes, and special game modes that add variety to the competitive landscape. Brawl Stars regularly features new brawlers, skins, and game modes, offering diverse gameplay opportunities. Recent updates may include special events or collaborations that bring new themes and challenges to the game. Hay Day also receives updates that refresh the farming experience with new crops, decorations, and community events that encourage players to engage with friends and fellow farmers. Supercell also emphasizes community feedback, and many of their updates are influenced by player suggestions. This ongoing communication between the developers and the community is a cornerstone of Supercell’s approach, and it helps create a more enjoyable gaming experience. For the most accurate and up-to-date information on specific updates, players are encouraged to visit Supercell's official websites or community forums, where they regularly share news and patch notes. This is a good way to stay informed about the latest developments and upcoming events in the Supercell games you enjoy....
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