AT&T Wireless Phone Number
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Customer service
nouveaux clients
Notes de l'éditeur sur le service client par téléphone de AT&T Wireless
AT&T Wireless provides wireless services for 162.3 million U.S. subscribers. As a provider of phone services, it isn't at all surprising that AT&T would receive a lot of customer support calls.
Why Do Customers Call AT&T Wireless Customer Support?
Consumers call AT&T Wireless for help with a range of issues, including:
- Starting, changing and canceling service
- Purchasing and upgrading devices
- Technical support
- Billing questions and issues
- Arranging for equipment returns or repairs
AT&T Customer Service Phone Hours
AT&T Wireless offers phone-based customer service every day from 7 am to 10 pm local time. Customers can call AT&T's toll-free number or simply dial 611 from their AT&T mobile phone.
There is a separate toll-free number for starting new service, and AT&T representatives are available to answer these calls Monday through Friday, 8 am to midnight eastern time. Weekend hours are 8 am to 11 pm eastern time.
AT&T Wireless customers who are traveling and need assistance with their phones can call a separate line 24/7 and people with disabilities or who need TTY services can receive customer support Monday through Friday from 10 am through 10 pm eastern time and on Saturdays from 11 am to 7:45 pm eastern time.
Customers of AT&T Wireless' prepaid service should be aware that there is a different set of phone numbers for their customer service calls, although dialing 611 from an AT&T Wireless prepaid phone remains the quickest way to connect with a live customer support specialist.
AT&T Call Centers
AT&T maintains a network of call centers in the United States and Mexico, as well as other locations outside of North America. The company states on its website that it is committed to developing its customer service talent and promoting from within. To this end, AT&T provides educational benefits, mentoring and career paths to management positions.
How Do Consumers Feel About Calls to AT&T?
As is true of many large companies, the phone-based customer service department at AT&T Wireless has its detractors and supporters. Many people end a call with AT&T Wireless customer service representatives feeling satisfied, though there are cases in which callers are either upset with the service received or find out later that their issue has not actually been resolved.
AT&T Wireless Customer Support Cases in the Media
One case that caught the attention of the consumer advocacy press involved a man who returned a seemingly defective phone to AT&T, which sent him a new one. AT&T, like many companies, has a policy of only refunding the cost of a defective device after the device has been received by the company and inspected.
In this case, AT&T took a long time to issue a refund. The customer became upset and learned that AT&T does not have a dispute-resolution process. Eventually, third parties got involved and secured the refund for the customer.
Other cases addressed online involve billing disputes in which consumers receive conflicting messages each time they call AT&T Wireless customer service. One tip that advocates offer is to get all agreements regarding refunds, plan changes and rate discounts in writing, making it easier to work with AT&T in case of a dispute.
What Can You Accomplish While on the Phone with AT&T Wireless?
Most consumer concerns and issues can be addressed while on the phone with an AT&T Wireless representative. These include:
- Purchasing a new wireless plan, updating a current plan, or canceling service
- Selecting and purchasing a new device
- Getting technical support and information about returning a device for repair or replacement
- Make a payment
- Address billing and payment concerns
What Can't Be Done Over the Phone?
If a device needs to be repaired or replaced, the representative can provide information on how this can be done, but the phone will need to be mailed to AT&T or brought to a physical location.
What Can You Do About an Unsuccessful Call to AT&T Wireless?
Despite your best efforts, you may find yourself hanging up the phone after a call to AT&T Wireless customer support feeling demoralized. If you were not able to effectively communicate your problem to the support representative, or you were unable to get the service or price you feel you deserve, consider the following:
- Wait an hour or two and then call AT&T Wireless again. While waiting, jot down your main concerns and what happened on the last call. Sometimes a different representative is more knowledgable and can get your support case back on track.
- Visit an AT&T store and speak to one of the associates about your concerns.
- Request a live chat on the AT&T Wireless website. Live chat operators are available every day from 7 am to 1 am eastern time.
- Contact AT&T customer service through its customer forums, available through the AT&T Wireless website.
- Reach out over AT&T's social media accounts, including Twitter, Facebook, and YouTube.
The last three options provide you with a written record of your conversation with AT&T representatives, something that can be very helpful as you try to resolve your issue.
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Customer Number 800-331-0500 - by the Numbers
AT&T Wireless's Best Toll-Free/800 Customer Phone Number
Il s'agit du meilleur numéro de téléphone de AT&T Wireless, de l'attente actuelle en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un AT&T Wireless agent. Ce numéro de téléphone est le meilleur numéro de téléphone de AT&T Wireless car 72,204 des clients comme vous ont utilisé ces coordonnées au cours des 18 derniers mois et nous ont fait part de leurs commentaires. Les problèmes courants traités par l'unité de service client qui répond aux appels au 800-331-0500 incluent Complaint, Overcharges on my account, Service or technical issue, Billing issue, Change or cancel service et d'autres problèmes de service client. Le AT&T Wireless centre d'appels auquel vous appelez a des employés de India, Philippines, Montana, Colorado et est ouvert Mon-Fri 8am-10pm, Sat-Sun 7am-7pm EST selon les clients. Au total, AT&T Wireless possède 8 numéros de téléphone. La meilleure façon de parler aux AT&T Wireless représentants n'est pas toujours claire. Nous avons donc commencé à compiler ces informations à partir des suggestions de la communauté des clients. Continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.
Contacting AT&T Wireless - by phone or otherwise
Bien que 800-331-0500 soit le meilleur numéro sans frais de AT&T Wireless, il existe 12 différentes façons de les contacter. Selon d'autres clients AT&T Wireless, la meilleure façon de parler à leur équipe d'assistance client consiste à appeler leur 800-756-0134 numéro de téléphone nouveaux clients. Outre les appels, la prochaine option préférée des clients qui recherchent de l'aide est via 800-756-0134 pour nouveaux clients. Si vous pensez que ces informations sont inexactes ou si vous connaissez d'autres moyens de contacter AT&T Wireless, veuillez nous en informer afin que nous puissions les partager avec d'autres clients. And you can click here if you want to compare all the contact information we've gathered for AT&T Wireless.
What is GetHuman's Relationship to AT&T Wireless?
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like AT&T Wireless. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.