AT&T Wireless Numéro de téléphone

Appelez le service client AT&T Wireless plus rapidement grâce à GetHuman

800-331-0500
Service Clients
888-238-3712
Nouveaux clients
Attente actuelle:35 minutes (33 m moy)
Heures: Mon-Fri 8am-10pm, Sat-Sun 7am-7pm EST; meilleur moment pour appeler: 8:15am
Obtenez une aide ciblée:Dites-nous le problème afin que nous vous obtenions à droite rep, offrir des conseils pertinents, des rappels et un suivi!
Overcharges on my accountBilling issuePlainteChange or cancel serviceService or technical issueUn problème différent
Accédez à une personne en direct le plus rapidement possible:Press 0 then 0# then 0
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Our Editor's Notes on AT&T Wireless's Phone-Based Customer Care

AT&T Wireless provides wireless services for 162.3 million U.S. subscribers. As a provider of phone services, it isn't at all surprising that AT&T would receive a lot of customer support calls.

Why Do Customers Call AT&T Wireless Customer Support?

Consumers call AT&T Wireless for help with a range of issues, including:

  • Starting, changing and canceling service
  • Purchasing and upgrading devices
  • Technical support
  • Billing questions and issues
  • Arranging for equipment returns or repairs

AT&T Customer Service Phone Hours

AT&T Wireless offers phone-based customer service every day from 7 am to 10 pm local time. Customers can call AT&T's toll-free number or simply dial 611 from their AT&T mobile phone.

There is a separate toll-free number for starting new service, and AT&T representatives are available to answer these calls Monday through Friday, 8 am to midnight eastern time. Weekend hours are 8 am to 11 pm eastern time.

AT&T Wireless customers who are traveling and need assistance with their phones can call a separate line 24/7 and people with disabilities or who need TTY services can receive customer support Monday through Friday from 10 am through 10 pm eastern time and on Saturdays from 11 am to 7:45 pm eastern time.

Customers of AT&T Wireless' prepaid service should be aware that there is a different set of phone numbers for their customer service calls, although dialing 611 from an AT&T Wireless prepaid phone remains the quickest way to connect with a live customer support specialist.

AT&T Call Centers

AT&T maintains a network of call centers in the United States and Mexico, as well as other locations outside of North America. The company states on its website that it is committed to developing its customer service talent and promoting from within. To this end, AT&T provides educational benefits, mentoring and career paths to management positions.

How Do Consumers Feel About Calls to AT&T?

As is true of many large companies, the phone-based customer service department at AT&T Wireless has its detractors and supporters. Many people end a call with AT&T Wireless customer service representatives feeling satisfied, though there are cases in which callers are either upset with the service received or find out later that their issue has not actually been resolved.

AT&T Wireless Customer Support Cases in the Media

One case that caught the attention of the consumer advocacy press involved a man who returned a seemingly defective phone to AT&T, which sent him a new one. AT&T, like many companies, has a policy of only refunding the cost of a defective device after the device has been received by the company and inspected.

In this case, AT&T took a long time to issue a refund. The customer became upset and learned that AT&T does not have a dispute-resolution process. Eventually, third parties got involved and secured the refund for the customer.

Other cases addressed online involve billing disputes in which consumers receive conflicting messages each time they call AT&T Wireless customer service. One tip that advocates offer is to get all agreements regarding refunds, plan changes and rate discounts in writing, making it easier to work with AT&T in case of a dispute.

What Can You Accomplish While on the Phone with AT&T Wireless?

Most consumer concerns and issues can be addressed while on the phone with an AT&T Wireless representative. These include:

  • Purchasing a new wireless plan, updating a current plan, or canceling service
  • Selecting and purchasing a new device
  • Getting technical support and information about returning a device for repair or replacement
  • Make a payment
  • Address billing and payment concerns

What Can't Be Done Over the Phone?

If a device needs to be repaired or replaced, the representative can provide information on how this can be done, but the phone will need to be mailed to AT&T or brought to a physical location.

What Can You Do About an Unsuccessful Call to AT&T Wireless?

Despite your best efforts, you may find yourself hanging up the phone after a call to AT&T Wireless customer support feeling demoralized. If you were not able to effectively communicate your problem to the support representative, or you were unable to get the service or price you feel you deserve, consider the following:

  • Wait an hour or two and then call AT&T Wireless again. While waiting, jot down your main concerns and what happened on the last call. Sometimes a different representative is more knowledgable and can get your support case back on track.
  • Visit an AT&T store and speak to one of the associates about your concerns.
  • Request a live chat on the AT&T Wireless website. Live chat operators are available every day from 7 am to 1 am eastern time.
  • Contact AT&T customer service through its customer forums, available through the AT&T Wireless website.
  • Reach out over AT&T's social media accounts, including Twitter, Facebook, and YouTube.

The last three options provide you with a written record of your conversation with AT&T representatives, something that can be very helpful as you try to resolve your issue.

Numéro de client 800-331-0500 - en chiffres

Numéro de téléphone à composer
800-331-0500
Rappel disponible
YES
Appel ramassé par une personne réelle
YES
Département que vous appelez
Customer Service
Heures d'appel du centre
Mon-Fri 8am-10pm, Sat-Sun 7am-7pm EST
Meilleur moment pour composer
8:15am
Naviguer le labyrinthe téléphonique à un humain
Press 0 then 0# then 0
Attente moyenne
33
Attente actuelle
35
Rang (parmi les numéros de téléphone)
1
Rang (global)
1
Autres méthodes
phone or chat or web or facebook
Qualité de la communication
67%
Qualité de l'aide
56%
Les votes des clients
5,077
Informations mises à jour en dernier
Tue Jan 21 2020 10:00:00 GMT+0000 (UTC)

Le meilleur numéro de téléphone sans frais de la société AT&T Wireless / 800

Il s'agit du meilleur numéro de téléphone de AT&T Wireless, de l'attente en attente en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un agent AT&T Wireless. Ce numéro de téléphone est le meilleur numéro de téléphone de AT&T Wireless car 72,204 des clients comme vous ont utilisé ces informations de contact au cours des 18 derniers mois et nous ont fait part de vos commentaires. Problèmes courants résolus par l'unité de service clientèle qui répond aux appels de 800-331-0500, y compris Overcharges on my account, Billing issue, Complaint, Change or cancel service, Service or technical issue et d'autres problèmes de service client. Le centre d'appels AT&T Wireless que vous appelez a des employés de India, Philippines, Montana, Colorado et est ouvert Mon-Fri 8am-10pm, Sat-Sun 7am-7pm EST selon les clients. Au total, AT&T Wireless a 10 numéros de téléphone. On ne sait pas toujours quelle est la meilleure façon de parler aux représentants de AT&T Wireless, nous avons donc commencé à compiler cette information à partir des suggestions de la communauté des clients. S'il vous plaît continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.

Contacter AT&T Wireless - par téléphone ou autrement

Tandis que 800-331-0500 est le meilleur numéro sans frais de AT&T Wireless, 14 total vous permet d'entrer en contact avec eux. Selon les autres AT&T Wireless clients, le meilleur moyen de contacter leur équipe de support clientèle consiste à appeler leur 888-238-3712 numéro de téléphone pour leur département New Customers. Outre l'appel, la prochaine option favorite pour les clients qui recherchent de l'aide est via 888-238-3712 pour New Customers. Si vous pensez que ces informations sont inexactes ou si vous connaissez d'autres moyens de contacter AT&T Wireless, veuillez nous en informer afin que nous puissions les partager avec d'autres clients. Et vous pouvez cliquer ici si vous souhaitez comparer toutes les informations de contact que nous avons collectées pour AT&T Wireless.

Quelle est la relation entre GetHuman et AT&T Wireless?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like AT&T Wireless. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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AT&T Wireless Informations de contact

Plus de numéros de téléphone de l'entreprise

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