Verizon Wireless Phone Number

Calling Verizon Wireless customer service faster by GetHuman

800-922-0204
Customer service
Current Wait: 17 min (14m avg)
Hours: Mon-Fri 7am-11pm, Sat-Sun 8am-9pm local time; best time to call: 8:15am
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Reasons customers like you called recently

There are billing inconsistencies and inaccuracies that are making it impossible to rep...
billing issue ,have been on hold for over * hours
Hi I am late with my bill. I have just put two checks in the mail that will cover all f...
Phone replacement activation issues...
I need to find a verizon wireless store that offer technical support
I've been on hold for ** minutes. I need to know how long it is taking Verizon to pro...
Out of data and need the account owner contacted to increase it to unlimited
I canceled my iPhone ** pro order many days ago, it still shows the shipment is being p...
I cannot create my account be a I am not receiving the text for the activation pin. And...
Checking if my installation is on time as only ** mins left from the arriving window end
I need a copy of my bill for purchase of * iPhone * in October ****. Apple has locked m...
Cancelled out my line of service. Although want to switch carriers my number. Need tran...
I am having trouble registering my phone. I am not receiving the registration pin text...
My internet and TV has been out for * weeks and Verizon will not properly address it. T...
want paper statement sent to my address
See more recent reasons for calling

Help me with my issue

How to call Verizon Wireless

Our Editor's Notes on Verizon Wireless's Phone-Based Customer Care

Verizon Wireless is a well-known wireless telecommunications company. With 118.7 million subscribers, Verizon ranks second within the industry in the United States. Because of its sheer number of customers, the company fields a lot of inquiries at its call centers.

If you are looking for ways to effectively connect with Verizon wireless by phone, here are some suggestions:

Why do Verizon Wireless Users Call Customer Service?

People call Verizon Wireless for a number of reasons, including:

  • Starting new wireless service
  • Changing or canceling service
  • Getting technical support with service or devices
  • Purchasing and upgrading devices
  • Selecting different service plans
  • Answering billing questions, managing payment arrangements, and investigating charges
  • Assistance with phone or identity theft issues

Verizon Wireless Call Center Hours

Verizon Wireless phone representatives are available Monday through Friday from 7 am to 9 pm local time. Weekend customer support by phone is available Saturday and Sunday from 8 am to 9 pm local time.

Connecting with Verizon Wireless by Phone

Verizon Wireless maintains separate phone customer support services for prepaid, postpaid and business customers, so it is important that you call the right number to ensure speedy service.

If you are calling from a Verizon Wireless device, you can dial 611 from your phone to reach customer service. You can also call directly through Verizon's app: No need to dial any numbers.

Verizon also allows its customers to schedule customer service call-backs, allowing you to avoid being placed on hold.

How do Customers Feel About Verizon Customer Service?

In general, Verizon Wireless customers seem to be satisfied with the company's phone-based customer service. There are, of course, some exceptions, but overall, consumer feelings about Verizon are positive.

Situations involving customer dissatisfaction generally include poor communication between different agents: Different customer service representatives may provide contradictory information to consumers, causing frustration and confusion.

Another area of dissatisfaction happens when an agent promises a refund that doesn't materialize.

Verizon Wireless Customer Service Cases in the Media

One customer service case that got media attention involved a large phone bill for a long-distance call made from a Verizon Wireless phone. The customer claimed that she didn't make the call. Eventually, and with third-party intervention, the case was cleared up and Verizon agreed to a refund. Unfortunately, it took additional interventions for the refund to be issued.

What Kind of Issues Can I Resolve with Verizon Wireless by Phone?

Most consumer issues can be efficiently resolved during a phone call to Verizon Wireless customer care, including technical support, billing questions, service changes, and equipment purchases.

What Can't Be Resolved by Phone?

A mobile device, such as a cell phone, that is malfunctioning or damaged will need to be taken to a store or mailed back to the company for replacement or repair.

Another thing to consider is that some remote diagnostics tests are best performed on a phone that isn't being used for the customer service call. If a Verizon Wireless customer doesn't have access to a landline or other mobile phone, it may be easier to use a computer or tablet to contact Verizon via live chat and then work with the representative to test the mobile device.

What Can I Do if My Call to Verizon Wireless Customer Support Isn't Successful?

While Verizon Wireless offers comprehensive, phone-based customer support, there are still situations in which a caller might not be able to get his or her concern resolved.

If you find yourself feeling upset, confused or frustrated as you hang up the phone with Verizon Wireless, take a deep breath and consider next steps. Before re-contacting Verizon, try writing down your situation along with a description of what happened during your phone call to customer support.

Next, write down what you would like to happen as a result of talking with Verizon. Having these details down in writing can help you stay focused and explain your situation more thoroughly during your next contact with customer service.

Call Again

Customer service representatives have different personalities, training and experience levels. If your first call to Verizon Wireless didn't work out to your satisfaction, call again. A different agent may be able to provide you with information that you didn't have before or could take a new approach to your concerns.

Text-Based Communication

Some issues are more easily resolved in writing, rather than verbal communication. In addition, many consumers benefit from having a transcript of a conversation with customer service as this can be used to document promises made by a company representative.

Verizon Wireless offers many different ways of getting in touch. Live Chat is an option: The service is available through both Verizon Wireless's website as well as its smartphone app.

Another possibility is contacting Verizon Wireless through its social media accounts. Like many major companies, Verizon has a staff of social media specialists who can quickly look into your issues and propose a resolution.

Finally, Verizon also has a community message board on its site. In addition to getting input from fellow customers, Verizon reps monitor the board and can provide assistance.

Customer Number 800-922-0204 - by the Numbers

Numéro de téléphone à composer800-922-0204
Rappel possibleOUI
Appel intercepté par une personne réelleOUI
Département que vous appelezService Clients
Heures d'ouverture du centre d'appelsLun-ven 7 h-23 h, sam-dim 8 h-21 h, heure locale
Meilleur moment pour composer8 h 15
Naviguer dans un labyrinthe téléphonique vers un être humainAttendez que la voix automatisée commence, puis appuyez sur zéro dans les demandes (4) d'informations sur le compte. Vous devrez vérifier les informations du compte une fois que vous aurez un représentant sur la ligne.
Attente moyenne
Attente actuelle17
Classement (parmi les numéros de téléphone)1
Rang (global)1
Méthodes alternativestéléphone, chat, web, facebook, twitter
Qualité de la communication58%
Qualité de l'aide75%
Votes des clients2,293
Dernière mise à jour des informationsTue Oct 20 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

Verizon Wireless's Best Toll-Free/800 Customer Phone Number

Il s'agit du meilleur numéro de téléphone de Verizon Wireless, de l'attente actuelle en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un Verizon Wireless agent. Ce numéro de téléphone est le meilleur numéro de téléphone de Verizon Wireless car 179,604 des clients comme vous ont utilisé ces coordonnées au cours des 18 derniers mois et nous ont fait part de leurs commentaires. Les problèmes courants traités par l'unité de service client qui répond aux appels au 800-922-0204 incluent Cancel or Change Account, Device Support, Account Access, Dispute a Charge, Lost or Broken Phone et d'autres problèmes de service client. Le Verizon Wireless centre d'appels auquel vous appelez a des employés de New York, New Jersey, Georgia, India et est ouvert Mon-Fri 7am-11pm, Sat-Sun 8am-9pm local time selon les clients. Au total, Verizon Wireless possède 7 numéros de téléphone. La meilleure façon de parler aux Verizon Wireless représentants n'est pas toujours claire. Nous avons donc commencé à compiler ces informations à partir des suggestions de la communauté des clients. Continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.

Contacting Verizon Wireless - by phone or otherwise

Bien que 800-922-0204 soit le meilleur numéro sans frais de Verizon Wireless, il existe 12 moyens de les contacter. Selon d'autres Verizon Wireless clients, la meilleure façon de parler à leur équipe de support client est d'appeler le 888-910-4366 numéro de téléphone de leur nouveaux clients service. En plus d'appeler, la prochaine option préférée pour les clients à la recherche d'aide est via 888-910-4366 pour nouveaux clients. Si vous pensez que ces informations sont inexactes ou si vous connaissez d'autres moyens de contacter Verizon Wireless, veuillez nous en informer afin que nous puissions les partager avec d'autres clients. And you can click here if you want to compare all the contact information we've gathered for Verizon Wireless.

What is GetHuman's Relationship to Verizon Wireless?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Verizon Wireless. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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