Sprint Phone Number

Calling Sprint customer service faster by GetHuman

888-211-4727
Customer service
Current Wait: 44 min (43m avg)
Hours: Mon-Fri 9am-5pm CST; best time to call: 10:15am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Appuyez sur 0 # à chaque fois qu'il demande un numéro de compte, puis 4, puis 0 #, 0 # puis 5 puis 0, 0, 0

Reasons customers like you called recently

I cancelled service with Sprint months ago and still have not received pkg to return ph...
Swap phone on my line to another phone
PHONE UNLOCKED*IMEI ***************
I have a question about my bill
Upgrade authorization on line on my account
Our service isn't working well, we can't receive calls and calls out time out or go str...
No need for protection plan on Samsung a** phone was lost
A sprint bill was drafted from my account and I don't have service with sprint. It was...
I am trying to switch my SIM card from my I phone * to a new I phone ** which it’s carr...
Sprint insurance never returned my phone
unlock my phone so I can use a Qlink sim. I have the NCK code but it doesn't give me a...
I have a Tribute Dynasty LG SP***. I was with Boost Mobile for a number of years. I bou...
I got a text saying I am out of mobile hotspot data, but I don’t have the hotspot on
I was calling to check on a devices status
I need to upgrade our internet unlimited to use in Mexico
See more recent reasons for calling

Help me with my issue

How to call Sprint

Our Editor's Notes on Sprint's Phone-Based Customer Care

Sprint provides telephone and Internet services to over 54 million customers. As you might expect, Sprint offers multiple customer service options, including phone-based support.

Why Do People Call Sprint?

People call Sprint for a range of reasons, including:

  • Setting up a new account
  • Adding or purchasing a new phone
  • Learning about service outages
  • Changing personal information, such as name or address
  • Billing issues
  • Changing rate plan
  • Adding new services
  • Canceling an account

The call menu is straightforward: Calling Sprint customer service takes you a voicemail menu where you can indicate your issue and be directed to an automated service or live representative.

If you are calling from your Sprint phone, you don't even need to dial a number: Just hit *2 for general customer service, *3 for bill payment or *4 to check minutes and account balance.

Some customers prefer to not have to wade through an automated voicemail message. One way to fast-track your concern to a live person is to hit "0" at each prompt. Eventually, you'll be directed to an agent.

How do People Feel About Sprint's Phone Customer Service?

Sprint customers express a range of opinions about the company's phone-based customer service. Some praise Sprint's customer service representatives for providing polite, friendly and effective support. Others are not so pleased with the help that they have received.

Notable Cases

In one case that was documented online, a man contacted Sprint about getting a reduction in his monthly bill. The customer service representative presented him with an option that offered a significant discount from what he was currently paying.

A few days after the man entered a new agreement, his wife visited a Sprint store for a device upgrade. She was told that she could get a better plan that offered even more savings than the husband had negotiated over the phone.

Unfortunately, store staff could not make the change. Calling Sprint didn't help, and the couple ended up being put back on their original, much more expensive plan.

Because the original request had been made over the phone, the couple was unable to easily prove what had happened. While the phone rep promised that a manager would call the couple to resolve the issue, this never happened, leaving these Sprint customers very frustrated.

Eventually, the situation was resolved, but it required email contact instead of handling the situation over the phone.

What Can Be Accomplished with Sprint Phone Customer Service?

Many of common customer questions and issues can be addressed through Sprint's automated voicemail menu or a conversation with a customer service representative. These issues include basic phone setup questions, ordering a new device, updating billing information and learning about new plans.

However, there are some issues that might require a different approach:

Device repairs, for example, will need to be handled through a Phone Repair Center. While a customer service representative may be able to help you determine whether a service problem originates with your device, an accessory or your phone service, a device malfunction will require you to ship or bring your phone to a Sprint Phone Repair Center.

In addition, phone reps do not sell accessories over the phone and can't move your phonebook from one device to another. If you prefer to pay your phone bill in cash, you will need to visit a Sprint store to do so.

Finally, individuals who wish to order a new service plan may find phone-based customer service confusing. If you prefer to see service plan options and contracts in hard-copy before making an agreement, consider seeking help at a Sprint store.

What Can Be Done if Sprint Can't Resolve Your Problem by Phone?

Consumer questions, problems and concerns can often be addressed by Sprint's phone-based customer service team. However, there are situations in which customers have not been satisfied by resolutions offered by Sprint.

There are many reasons for unresolved issues, including:

  • Sometimes callers and customer service representatives don't communicate well with each other.
  • The customer's needs can't be met over the phone: For example, the caller needs phone accessories or the device needs physical repairs.
  • Sprint's policies don't suit a customer's needs or wishes.

When Sprint can't resolve an issue over the phone its customers might opt for the following:

  • Hanging up and calling back to speak to a different representative. In cases where communication styles may have hampered the effectiveness of the first call, this could be a good option.
  • Using a different medium to contact Sprint. Sprint offers customer service via email, online text-based chat and its social media accounts. Putting the issue into writing may help clarify the circumstances and bring about a resolution. Text-based communication also provides the customer of evidence of promises made by Sprint's representatives.
  • Visiting a Sprint store. Some issues are most easily resolved via face-to-face interaction. You can enter your ZIP code on Sprint's website, or call Sprint directly, to get a list of stores near you. If you plan to visit a store, consider booking an appointment with a specialist through Sprint's website. This can reduce wait time and frustration.

Customer Number 888-211-4727 - by the Numbers

Numéro de téléphone à composer888-211-4727
Rappel possibleOUI
Appel intercepté par une personne réelleOUI
Département que vous appelezService Clients
Heures d'ouverture du centre d'appelsLun-ven 9 h-17 h CST
Meilleur moment pour composer10 h 15
Naviguer dans un labyrinthe téléphonique vers un être humainAppuyez sur 0 # à chaque fois qu'il demande un numéro de compte, puis 4, puis 0 #, 0 # puis 5 puis 0, 0, 0
Attente moyenne
Attente actuelle44
Classement (parmi les numéros de téléphone)1
Rang (global)1
Méthodes alternativestéléphone, chat, twitter, web
Qualité de la communication73%
Qualité de l'aide60%
Votes des clients5,296
Dernière mise à jour des informationsSun Oct 18 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

Sprint's Best Toll-Free/800 Customer Phone Number

Il s'agit du meilleur numéro de téléphone de Sprint, de l'attente actuelle en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un Sprint agent. Ce numéro de téléphone est le meilleur numéro de téléphone de Sprint car 135,576 des clients comme vous ont utilisé ces coordonnées au cours des 18 derniers mois et nous ont fait part de leurs commentaires. Les problèmes courants traités par l'unité de service client qui répond aux appels au 888-211-4727 incluent Payment Arrangement, Lost or Stolen Phone, Cancel Service, Update Account Info, Device Support et d'autres problèmes de service client. Le Sprint centre d'appels auquel vous appelez a des employés de Colorado, Kansas, Texas, Oklahoma et est ouvert Mon-Fri 9am-5pm CST selon les clients. Au total, Sprint possède 6 numéros de téléphone. La meilleure façon de parler aux Sprint représentants n'est pas toujours claire. Nous avons donc commencé à compiler ces informations à partir des suggestions de la communauté des clients. Continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.

Contacting Sprint - by phone or otherwise

Bien que 888-211-4727 soit le meilleur numéro sans frais de Sprint, il existe 9 moyens de les contacter. Selon d'autres Sprint clients, la meilleure façon de parler à leur équipe de support client est d'appeler le 800-877-4020 numéro de téléphone de leur Filaire service. En plus d'appeler, la prochaine option préférée pour les clients à la recherche d'aide est via 800-877-4020 pour Filaire. Si vous pensez que ces informations sont inexactes ou si vous connaissez d'autres moyens de contacter Sprint, veuillez nous en informer afin que nous puissions les partager avec d'autres clients. And you can click here if you want to compare all the contact information we've gathered for Sprint.

What is GetHuman's Relationship to Sprint?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Sprint. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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