T-Mobile Numéro de téléphone

Appelez le service client T-Mobile plus rapidement grâce à GetHuman

800-937-8997
Service Clients
Attente actuelle:25 minutes (24 m moy)
Heures: Mon-Sun 6am-10pm EST; meilleur moment pour appeler: 7:30am
Obtenez une aide ciblée:Dites-nous le problème afin que nous vous obtenions à droite rep, offrir des conseils pertinents, des rappels et un suivi!
Mettre à jour les informations du compteDispute a ChargePayment ArrangementAccès au compteDevice SupportUn problème différent
Accédez à une personne en direct le plus rapidement possible:Say, "I don't have one" then, "New Service", then "Representative".

Raisons pour lesquelles les clients comme vous ont appelé récemment

Y'all locked my sim card with metro n I paid for services what y'all can do is unlocked...
a day ago
My phone is currently glitching out and the phone doesn't a charge. The phone hasn't be...
a day ago
I, i am a French Canadian and i have a hotspot Huawei i want internet for my futur * we...
3d ago
Transferred to T-Mobile last week. Now voice mail doesn’t work on phone.
3d ago
My Domain Is Not Submit In Shopify
4d ago
I would like to switch my phone plan from my own account and join my family’s account.
4d ago
I want to check if my mobile is compatible with T mobile network. *Can you please check...
4d ago
Hi, I recently bought an IPhone ** from Best Buy, the phone is said to be a universally...
4d ago
Needs immediate attention on my Samsung galaxy note * phone. It constantly dings plus I...
5d ago
My t mobile Samsung galaxy note * constantly dings and I am unable to add contact infor...
5d ago
Malfunction device, I own outright bought with cash. *. You lock it without reason...
6d ago
All the sudden my phone says no SIM card installed. It was working * hours ago. But for...
6d ago
Please call me back I got harassment calls for calling in a lot of times Tanya is the r...
6d ago
I need a contact telephone number for tmobile legal department at headquarters location...
6d ago
Activate international call.
7d ago
See more recent reasons for callingAidez-moi avec mon problème
How to call {{company.name}}

Our Editor's Notes on T-Mobile's Phone-Based Customer Care

T-Mobile is the third-largest provider of wireless services in the United States. With over 84.2 million customers, it isn't surprising that its customer service department receives a lot of calls each day.

If you prefer to make customer support inquiries by talking to a live person, calling T-Mobile can be a quick and effective way to resolve your concerns and get back to your daily routine.

Why Would Somebody Need to Call T-Mobile Customer Support?

Customers call T-Mobile for a range of reasons, including:

  • Setting up, changing, or canceling wireless service
  • Adding additional services to a current plan
  • Questions about billing issues
  • Ordering a new phone
  • Technical support

How to Call T-Mobile Customer Support

If your issue does not require technical support, such as testing your mobile device, you can either call T-Mobile at its toll-free number or dial 611 from your T-Mobile phone. TTY service is also available.

On the other hand, if your issue requires technical support, T-Mobile asks that you try to call them from a device other than the one you are calling about. This allows the T-Mobile customer service representative to run tests on the device that is having problems.

It's important to note that T-Mobile has different numbers for its business and residential service divisions. In addition, T-Mobile also has a dedicated number for those who wish to report rural area call issues.

Finally, customers who are traveling overseas can call a dedicated international line for assistance. Calls to this line made from a T-Mobile device will not incur long-distance, roaming or airtime charges.

Phone-Based Customer Service Hours

T-Mobile Customer care representatives are available from 3 am to 10 pm Pacific time, daily. TTY service is available from 5 am to 10 pm Pacific time, daily.

How do Consumers Feel About Calling T-Mobile?

T-Mobile made a significant business comeback in 2018 by investing in its customer service department. Every aspect of customer care was considered and representatives received enhanced training that empowered them to meet customer needs.

For postpaid mobile customers, this meant being able to call a regional center of highly trained "expert" representatives who could provide quick, personalized service.

Consumer response to T-Mobile customer service is generally positive, although there are some negative reports, which is not unusual for a very large company. Areas of complaint sometimes involve representatives providing inaccurate information to callers.

Media Cases

One website reports that a customer was billed for service even after canceling. When the customer called to complain, he was given inaccurate information by the T-Mobile representative as to why he was billed.

It turned out that the contract terms may have given T-Mobile the right to bill for a certain amount of time after cancelation, the information given by both representatives, including the one who took the cancelation as well as the rep who provided a bad explanation, was inaccurate. After a third-party intervention, the case was resolved to the customer's satisfaction.

What Can T-Mobile Telephone Customer Support Do?

T-Mobile customer support, particularly for its postpaid customers, can assist with most customer concerns including:

  • Initiating new service
  • Helping customers select or modify current wireless plans
  • Assisting in upgrading devices or purchasing additional devices
  • Technical support, including running tests on devices
  • Addressing billing errors, questions, and concerns
  • Working with customers to set up payment plans

What Can't Be Handled Over the Phone?

If a customer has a product that is defective or damaged, he or she will need to return it to T-Mobile or a designated repair contractor, for service. A customer care representative can advise a customer on how to bring a phone in for service, or mail it to a service center.

What Can I do if my Call to T-Mobile Customer Service is Unsuccessful?

While T-Mobile has a strong track record of offering quality phone support, there are situations in which a customer may get off the line feeling that his or her case has not been resolved. Fortunately, there are several things that you can do to address this issue:

Live chat: Try using the live chat feature on T-Mobile's website.

Social media: Reach out over T-Mobile's social media platforms. The company has a team of customer care representatives to answer questions to get you some help.

Community forums: T-Mobile also has community forums that can be accessed through its website. Other customers, as well as T-Mobile reps, are on hand to answer questions and offer suggestions.

Note: The three options above allow you to communicate with T-Mobile in writing, which can be useful if you need a record of your conversations. In addition, some complex issues are more easily resolved via text-based communication.

Call back: The next T-Mobile customer service representative you speak to might be better trained or better informed, increasing your odds of a successful call.

Visit a T-Mobile store: T-Mobile store associates may also be able to help, particularly if you have a "hands-on" technical issue.

Numéro de client 800-937-8997 - en chiffres

Numéro de téléphone à composer
800-937-8997
Rappel disponible
YES
Appel ramassé par une personne réelle
YES
Département que vous appelez
Customer Service
Heures d'appel du centre
Mon-Sun 6am-10pm EST
Meilleur moment pour composer
7:30am
Naviguer le labyrinthe téléphonique à un humain
Say, "I don't have one" then, "New Service", then "Representative".
Attente moyenne
24
Attente actuelle
25
Rang (parmi les numéros de téléphone)
1
Rang (global)
1
Autres méthodes
phone or chat or web or twitter or facebook
Qualité de la communication
57%
Qualité de l'aide
50%
Les votes des clients
7,286
Informations mises à jour en dernier
Sat Jan 18 2020 10:00:00 GMT+0000 (UTC)

Le meilleur numéro de téléphone sans frais de la société T-Mobile / 800

Il s'agit du meilleur numéro de téléphone de T-Mobile, de l'attente en attente en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un agent T-Mobile. Ce numéro de téléphone est le meilleur numéro de téléphone de T-Mobile car 130,326 des clients comme vous ont utilisé ces informations de contact au cours des 18 derniers mois et nous ont fait part de vos commentaires. Problèmes courants résolus par l'unité de service clientèle qui répond aux appels de 800-937-8997, y compris Update Account Info, Dispute a Charge, Payment Arrangement, Account Access, Device Support et d'autres problèmes de service client. Le centre d'appels T-Mobile que vous appelez a des employés de New Mexico, Texas, Philippines et est ouvert Mon-Sun 6am-10pm EST selon les clients. Au total, T-Mobile a 10 numéros de téléphone. On ne sait pas toujours quelle est la meilleure façon de parler aux représentants de T-Mobile, nous avons donc commencé à compiler cette information à partir des suggestions de la communauté des clients. S'il vous plaît continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.

Contacter T-Mobile - par téléphone ou autrement

Tandis que 800-937-8997 est le meilleur numéro sans frais de T-Mobile, 16 total vous permet d'entrer en contact avec eux. Selon les autres T-Mobile clients, le meilleur moyen de contacter leur équipe de support clientèle consiste à appeler leur 877-746-0909 numéro de téléphone pour leur département Customer Service. Outre l'appel, la prochaine option favorite pour les clients qui recherchent de l'aide est via 877-746-0909 pour Customer Service. Si vous pensez que ces informations sont inexactes ou si vous connaissez d'autres moyens de contacter T-Mobile, veuillez nous en informer afin que nous puissions les partager avec d'autres clients. Et vous pouvez cliquer ici si vous souhaitez comparer toutes les informations de contact que nous avons collectées pour T-Mobile.

Quelle est la relation entre GetHuman et T-Mobile?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like T-Mobile. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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