T-Mobile Phone Number

Calling T-Mobile customer service faster by GetHuman

800-937-8997
Customer service
Current Wait: 24 min (24m avg)
Hours: Mon-Sun 6am-10pm EST; best time to call: 7:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Dites «Je n'en ai pas», puis «Nouveau service», puis «Représentant».

Reasons customers like you called recently

I DROPPED MY PHONE WHILE GETTING ON THE ELEVATOR AND IT FELL THROUGH TOM THE SHAFT. I a...
I dropped my phone while getting on an elevator and it fell through to the shaft.
My Galaxy s* will not call out. I can't text or answer text. An Emergence Mode and I do...
Forgot I cloud password
I cannot make any calls. I need to chat to a representative asap. I am locked out of...
I am locked out of my phone because it won't accept my fingerprint. I have tried to do...
I can't access my phone because it is locked out with a finger print passcode. I have...
I NEED MY ACCOUNT NUMBER AND MY PIN FOR NUMBER **********
I am locked out of my phone with the fingerprint security feature. I have to unlock abo...
I need to speak to a live person about purchasing a senior plan plus phones hoping for...
I received an e-mail today requesting to pay my bill. However I cancelled my service at...
I would like to get my sim card delivered to India. I travelled to India and lost acces...
I bought a phone and when I call someone, it says that the number doesn't exist. When s...
Hi,**My T-Mobile number is: (***) ***-******My SIM card is dead. It became stuck in an...
See more recent reasons for calling

Help me with my issue

How to call T-Mobile

Our Editor's Notes on T-Mobile's Phone-Based Customer Care

T-Mobile is the third-largest provider of wireless services in the United States. With over 84.2 million customers, it isn't surprising that its customer service department receives a lot of calls each day.

If you prefer to make customer support inquiries by talking to a live person, calling T-Mobile can be a quick and effective way to resolve your concerns and get back to your daily routine.

Why Would Somebody Need to Call T-Mobile Customer Support?

Customers call T-Mobile for a range of reasons, including:

  • Setting up, changing, or canceling wireless service
  • Adding additional services to a current plan
  • Questions about billing issues
  • Ordering a new phone
  • Technical support

How to Call T-Mobile Customer Support

If your issue does not require technical support, such as testing your mobile device, you can either call T-Mobile at its toll-free number or dial 611 from your T-Mobile phone. TTY service is also available.

On the other hand, if your issue requires technical support, T-Mobile asks that you try to call them from a device other than the one you are calling about. This allows the T-Mobile customer service representative to run tests on the device that is having problems.

It's important to note that T-Mobile has different numbers for its business and residential service divisions. In addition, T-Mobile also has a dedicated number for those who wish to report rural area call issues.

Finally, customers who are traveling overseas can call a dedicated international line for assistance. Calls to this line made from a T-Mobile device will not incur long-distance, roaming or airtime charges.

Phone-Based Customer Service Hours

T-Mobile Customer care representatives are available from 3 am to 10 pm Pacific time, daily. TTY service is available from 5 am to 10 pm Pacific time, daily.

How do Consumers Feel About Calling T-Mobile?

T-Mobile made a significant business comeback in 2018 by investing in its customer service department. Every aspect of customer care was considered and representatives received enhanced training that empowered them to meet customer needs.

For postpaid mobile customers, this meant being able to call a regional center of highly trained "expert" representatives who could provide quick, personalized service.

Consumer response to T-Mobile customer service is generally positive, although there are some negative reports, which is not unusual for a very large company. Areas of complaint sometimes involve representatives providing inaccurate information to callers.

Media Cases

One website reports that a customer was billed for service even after canceling. When the customer called to complain, he was given inaccurate information by the T-Mobile representative as to why he was billed.

It turned out that the contract terms may have given T-Mobile the right to bill for a certain amount of time after cancelation, the information given by both representatives, including the one who took the cancelation as well as the rep who provided a bad explanation, was inaccurate. After a third-party intervention, the case was resolved to the customer's satisfaction.

What Can T-Mobile Telephone Customer Support Do?

T-Mobile customer support, particularly for its postpaid customers, can assist with most customer concerns including:

  • Initiating new service
  • Helping customers select or modify current wireless plans
  • Assisting in upgrading devices or purchasing additional devices
  • Technical support, including running tests on devices
  • Addressing billing errors, questions, and concerns
  • Working with customers to set up payment plans

What Can't Be Handled Over the Phone?

If a customer has a product that is defective or damaged, he or she will need to return it to T-Mobile or a designated repair contractor, for service. A customer care representative can advise a customer on how to bring a phone in for service, or mail it to a service center.

What Can I do if my Call to T-Mobile Customer Service is Unsuccessful?

While T-Mobile has a strong track record of offering quality phone support, there are situations in which a customer may get off the line feeling that his or her case has not been resolved. Fortunately, there are several things that you can do to address this issue:

Live chat: Try using the live chat feature on T-Mobile's website.

Social media: Reach out over T-Mobile's social media platforms. The company has a team of customer care representatives to answer questions to get you some help.

Community forums: T-Mobile also has community forums that can be accessed through its website. Other customers, as well as T-Mobile reps, are on hand to answer questions and offer suggestions.

Note: The three options above allow you to communicate with T-Mobile in writing, which can be useful if you need a record of your conversations. In addition, some complex issues are more easily resolved via text-based communication.

Call back: The next T-Mobile customer service representative you speak to might be better trained or better informed, increasing your odds of a successful call.

Visit a T-Mobile store: T-Mobile store associates may also be able to help, particularly if you have a "hands-on" technical issue.

Customer Number 800-937-8997 - by the Numbers

Numéro de téléphone à composer800-937-8997
Rappel possibleOUI
Appel intercepté par une personne réelleOUI
Département que vous appelezService Clients
Heures d'ouverture du centre d'appelsMon-Sun 6am-10pm EST
Meilleur moment pour composer7h30
Naviguer dans un labyrinthe téléphonique vers un être humainDites «Je n'en ai pas», puis «Nouveau service», puis «Représentant».
Attente moyenne
Attente actuelle24
Classement (parmi les numéros de téléphone)1
Rang (global)1
Méthodes alternativestéléphone, chat, web, twitter, facebook
Qualité de la communication88%
Qualité de l'aide81%
Votes des clients7,318
Dernière mise à jour des informationsTue Nov 24 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

T-Mobile's Best Toll-Free/800 Customer Phone Number

Il s'agit du meilleur numéro de téléphone de T-Mobile, de l'attente actuelle en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un T-Mobile agent. Ce numéro de téléphone est le meilleur numéro de téléphone de T-Mobile car 130,326 des clients comme vous ont utilisé ces coordonnées au cours des 18 derniers mois et nous ont fait part de leurs commentaires. Les problèmes courants traités par l'unité de service client qui répond aux appels au 800-937-8997 incluent Payment Arrangement, Dispute a Charge, Update Account Info, Account Access, Device Support et d'autres problèmes de service client. Le T-Mobile centre d'appels auquel vous appelez a des employés de New Mexico, Texas, Philippines et est ouvert Mon-Sun 6am-10pm EST selon les clients. Au total, T-Mobile possède 10 numéros de téléphone. La meilleure façon de parler aux T-Mobile représentants n'est pas toujours claire. Nous avons donc commencé à compiler ces informations à partir des suggestions de la communauté des clients. Continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.

Contacting T-Mobile - by phone or otherwise

Bien que 800-937-8997 soit le meilleur numéro sans frais de T-Mobile, il existe 16 moyens de les contacter. Selon d'autres T-Mobile clients, la meilleure façon de parler à leur équipe de support client est d'appeler le 877-746-0909 numéro de téléphone de leur Service Clients service. En plus d'appeler, la prochaine option préférée pour les clients à la recherche d'aide est via 877-746-0909 pour Service Clients. Si vous pensez que ces informations sont inexactes ou si vous connaissez d'autres moyens de contacter T-Mobile, veuillez nous en informer afin que nous puissions les partager avec d'autres clients. And you can click here if you want to compare all the contact information we've gathered for T-Mobile.

What is GetHuman's Relationship to T-Mobile?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like T-Mobile. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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