Etsy Customer FAQ

To return an item on Etsy, review the shop's return policy, as each seller sets their own guidelines. If the shop accepts returns, you'll typically need to follow these steps: 1. Visit your Etsy account and go to "Purchases and Reviews." 2. Find the order you wish to return and select "Return this item." 3. Follow the prompts to provide details and print a shipping label if required. Make sure to initiate the return process within the timeframe specified by the seller. Ship the item back according to their instructions, and retain proof of return shipment. Refunds are generally processed once the seller receives the returned item.

To request a refund for an item purchased on Etsy, first check the shop's return policy listed on the item's page. If returns are accepted, you can initiate a return through your Etsy account. Go to "Your Account" > "Purchases and Reviews," find the order, and click on "Return this item." Follow the instructions provided. If the return is approved, the seller will process your refund. Please note that refunds can depend on the seller's policies and the condition of the item returned.

To change the credit card listed on your Etsy account, first ensure you are logged in, then go to "Account Settings." From there, select "Payments." You should see an option to add a new card or edit your existing card details. If you're encountering issues, it may be related to your browser or account settings. Make sure your browser is updated and try clearing your cache. If the problem persists, refer to the guidance on this page for the most up-to-date contact information for assistance.

We understand how frustrating it can be to experience login issues. If the authentication code is not working, double-check that you are entering it correctly, including any case-sensitive elements. Make sure your device is connected to the internet, as a connection issue can cause problems. You may also want to ensure that you are using the right email and password combination. If problems persist, there’s a link to the most up-to-date contact information right here on this page for further assistance.

To request a return and refund, first check the seller’s return policy on their shop page. If returns are accepted, contact the seller directly through Etsy’s messaging system to initiate the return process. Clearly explain your reason for the return and follow their instructions for shipping back the item. Once the seller receives the returned item, they should process your refund according to their policy. Be sure to keep an eye on your Etsy account for updates on the return status.