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Etsy Customer FAQ

Top Answers & How-to Guides

How do I Contact Etsy Customer Service?

The question we are asked most often is about how to talk to Etsy customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Can I Delete My Etsy Account?

You may want to delete your Etsy account for various reasons. Before deleting your account, be sure to think about the consequences...

How Do I Recover a Suspended Etsy Account?

Having your Etsy account suspended can be a real problem. Etsy accounts are usually suspended for past due bills, unresolved buyer...
Ask any question you have about Etsy customer service, get an answer now.

Recent Etsy Customer Questions

I just made account today and tried to buy two items it got canceled and when try to buy again it say my account suspended. I don’t know why. I haven’t received email.

If your account has been suspended, it may be due to various reasons related to policy violations or security concerns. It's important to check the email associated with your Etsy account for any communication that might explain the suspension. If you haven't received an email, you can find the latest contact information right here on this page to inquire further about your account status.
Asked Jul 8, 2025 1:37 AM

I’ve been carrying a $200 credit balance and just recently seen 5 transactions that I believe are fraudulent

If you believe there are fraudulent transactions on your account, we recommend checking your recent activity for any unfamiliar purchases. It's important to ensure your account security by changing your password. For assistance regarding your credit balance and the fraudulent transactions, please refer to the link for the most up-to-date contact information right here on this page.
Asked Jul 7, 2025 10:04 PM

How do I return a item on Etsy? The chain is too small.

To return an item on Etsy, review the shop's return policy, as each seller sets their own guidelines. If the shop accepts returns, you'll typically need to follow these steps: 1. Visit your Etsy account and go to "Purchases and Reviews." 2. Find the order you wish to return and select "Return this item." 3. Follow the prompts to provide details and print a shipping label if required. Make sure to initiate the return process within the timeframe specified by the seller. Ship the item back according to their instructions, and retain proof of return shipment. Refunds are generally processed once the seller receives the returned item.
Asked May 12, 2025 9:56 PM

I would like a refund for the item I purchased but don’t know how to get one through Etsy

To request a refund for an item purchased on Etsy, first check the shop's return policy listed on the item's page. If returns are accepted, you can initiate a return through your Etsy account. Go to "Your Account" > "Purchases and Reviews," find the order, and click on "Return this item." Follow the instructions provided. If the return is approved, the seller will process your refund. Please note that refunds can depend on the seller's policies and the condition of the item returned.
Asked Apr 8, 2025 12:39 PM

Change credit cards listed on my account? It won't let me change it.

To change the credit card listed on your Etsy account, first ensure you are logged in, then go to "Account Settings." From there, select "Payments." You should see an option to add a new card or edit your existing card details. If you're encountering issues, it may be related to your browser or account settings. Make sure your browser is updated and try clearing your cache. If the problem persists, refer to the guidance on this page for the most up-to-date contact information for assistance.
Asked Feb 15, 2025 5:05 PM

Help me with my Etsy customer service issue

Order Management

How Do I See How Much Shipping Will Cost on My Etsy Order?

If you're looking to purchase something from Etsy, the first thing you need to do is figure out how much shipping will cost. Fortunately,...

How Do I Get a Refund from Etsy.com?

This article discusses the steps needed to request a refund on Etsy.com. It also mentions the fact that shops on Etsy may have different...

How Do I Cancel My Order from Etsy?

You can cancel your order from Etsy if your seller's policies allow it. Since the sellers on Etsy are independent, they have different...

How Do I Track an Order from Etsy?

Etsy provides a global marketplace for handmade goods and vintage items while maintaining a human connection. To track an order, visit...

What Do I Do If I'm Missing My Etsy Order?

When it comes to Etsy, you're dealing with individual vendors that can sometimes make mistakes. If you're missing your Etsy order,...

What do I do if I encounter an issue with a purchase?

If an individual encounters an issue with a purchase on Etsy, there are several steps that can be taken to address the situation effectively. Next, it is advisable to communicate directly with the seller through Etsy's messaging system. Most issues can be resolved through open and polite dialogue, as sellers appreciate understanding the concerns of their buyers. It is helpful to clearly articulate the issue, providing relevant details such as the order number, the nature of the problem, and any supporting images if needed. If the issue remains unresolved after reaching out to the seller, the buyer may consider utilizing Etsy's resolution options. This includes reporting the problem through the order page. Buyers have a specific time frame in which they can open a case based on the purchase's circumstances, such as non-receipt or items not as described. Lastly, for additional guidance, it is beneficial to explore the current Etsy Help Center on their website for more detailed information regarding resolution processes and best practices in handling disputes....

Account Management

How Can I Delete My Etsy Account?

You may want to delete your Etsy account for various reasons. Before deleting your account, be sure to think about the consequences...

How Do I Recover a Suspended Etsy Account?

Having your Etsy account suspended can be a real problem. Etsy accounts are usually suspended for past due bills, unresolved buyer...

How Do I Reactivate My Etsy Account?

Etsy is committed to giving its users the best experience when using the app. To continue to enjoy the services of Etsy, it is advisable...

How Do I Recover a Locked Etsy Account?

A locked Etsy account could be the result of a variety of reasons. One of them is a suspended account. The other is because you forgot...

How Do I Change My Email Address on My Etsy Account?

Changing the email address on your Etsy account can be done easily. We help you do exactly that in this step-by-step guide. Just login...

User Reporting

How Do I Report a User on Etsy?

Owning an Etsy shop has many benefits but there are obstacles that come with the territory of having an online business. You might...

How Do I Delete Past Purchases on Etsy?

There is no way to delete your past purchases on Etsy. However, it is not a problem as no one else can view it. Sellers can hide their...

Listings Management

How Do I Edit My Listing on Etsy.com?

Etsy is a great way for creative business owners to do what they love and earn extra income. With any business, you need to focus on...

What is Etsy's policy on handmade items?

Etsy has established specific guidelines regarding the sale of handmade items on its platform to maintain the integrity of the marketplace Moreover, sellers are permitted to use tools and production methods that enhance their creative process, but they must be transparent about the extent of their involvement. For example, it is acceptable for artisans to use manufacturing partners for the production of their goods, provided that they remain intimately involved in the design and overall creation of the items. This allows artisans to scale their businesses while still fostering originality and authenticity in their products. Etsy's policies also highlight that the handmade aspect is crucial to the value of the shop and to the buyer's experience. Therefore, sellers should ensure that their listings clearly represent their involvement in the making of the item, whether those items are crafted from scratch or involve some levels of production assistance. For more detailed information about what qualifies as handmade, sellers and buyers may refer to the guidelines found on the Etsy website, where Etsy clarifies its expectations and policies regarding handmade goods....

Can I sell my own crafts on Etsy?

Yes, individuals can sell their own crafts on Etsy. Etsy is a popular online marketplace that focuses on handmade items, vintage goods, Before starting, it is a good idea to familiarize yourself with Etsy's policies regarding listings, shipping, and customer service to ensure a positive experience for both you and your buyers. Once you have opened your shop, you will have the opportunity to reach a global audience of potential customers interested in unique and handmade items. Be sure to take high-quality photos of your crafts and write compelling descriptions to attract buyers. For further information, it may be beneficial to explore Etsy's website for resources and tips on setting up your shop successfully....

Seller Interaction

How can I contact a seller on Etsy?

To contact a seller on Etsy, you can use the messaging feature available in their shop. First, visit the seller's shop by clicking...

How do I leave feedback for a shop or seller?

To leave feedback for a shop or seller on Etsy, you typically need to follow a few straightforward steps. After you have made a purchase...
We look to the Etsy issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Etsy issues reported to GetHuman
FAQ Table of Contents

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