Etsy Phone Number

Calling Etsy customer service faster by GetHuman

For Customer Service
Their best help: Help Desk de Etsy
BETTER: Tell us why you're calling. GetHuman walks you through to resolution with our best tools & follow-up!

Reasons customers like you called recently

My account has been suspended because the credit card on file had been compromised mont...
On the monogram sweatshirt it says to tell you what font i want to use, gives options f...
My name is Amy Ruffin,, I ordered * or * items yesterday and I had them shipped them to...
We've received messages headed with an order number but we have received no order. Some...
I want to open a shop.I have no credit card, I have a bank account and the debit card b...
I ordered and paid for an item on October **. I received a message from the seller that...
my order * is ********** they told me he processed my refund for shelving that I order...
Hello,*Just to let you know, we feel that we have ran into a scam company through Etsy...
I previously send a message that I did not receive my purchased (beads) item. I receiv...
Hi,*We opened our etsy shop a few weeks ago, uploaded our products, but can't find them...
Hi,*We opened our Etsy shop a few weeks ago, added our products, but when we search on...
My account has been suspended * shut down! I didn’t upload the same item I got told not...
I'm trying to set up my Etsy shop and I am wondering if I have to open my shop first be...
I was told order *********** was shipped on October **. After tracking I find that the...
When will my order *********** be processed.
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Etsy's Phone-Based Customer Care

Etsy is an online marketplace for sellers of handmade crafts, vintage items, and crafting supplies. Products are sold to consumers by independent Etsy.com storefront owners: Etsy is a third-party marketplace and Etsy itself does not create, warehouse or ship any products to customers.

As one of the most successful third-party online marketplaces, it isn't surprising that Etsy gets a lot of requests for customer service. It should be noted, however, that Etsy does not provide phone-based customer service. Those who wish to contact Etsy must open a support ticket.

Why do People Contact Etsy Customer Support?

Contact Etsy customer support for a range of reasons:

  • Technical support with setting up an Etsy store
  • Assistance with an Etsy account
  • Billing issues
  • Disputes between buyers and sellers
  • Trademark disputes
  • Reporting inappropriate listings

Best Practices for Calling Etsy Customer Service

There are several things you can do to help ensure that your request for support from Etsy is handled quickly and professionally:

  • If your issue is with a seller or buyer, try to work it out with that individual before turning to Etsy.com for support. Keep in mind that Etsy is a marketplace where sellers and buyers meet to do business together. Your quickest route to a resolution is through the other party to your transaction.
  • In cases where your issue is not related to a transaction, or your attempts at resolving the issue on your own haven't worked, you'll need to log into your Etsy account and follow the instructions for completing a support request.
  • Be sure to include documentation of your concern, which may include screenshots, copies of correspondence regarding your case, as well as tracking numbers and billing statements.

How do Consumers Feel About Calling Etsy Customer Service?

In general, it appears as though Etsy users are reasonably satisfied with the level of customer support offered by Etsy. Most customer service issues seem to be focused on Etsy sellers, rather than platform management.

What Kind of Issues can Etsy Customer Service Representative Resolve?

An Etsy customer service representative can resolve many issues, including technical issues with the website, billing and payment issues, and addressing disputes between buyers and sellers.

What Can't Be Resolved With a Call to Etsy Customer Service?

Etsy customer service representatives are in a unique position because Etsy is a marketplace Platform and does not directly sell goods to its customers. Disputes that do not fall under Etsy's terms of service may not be resolvable by its customer service department.

Users should also be aware that because there are multiple parties to an Etsy transaction, achieving a resolution may take longer than one might expect from a standard online merchant.

What Should You Do If You Have an Unsuccessful Call with Etsy?

If you are having difficulty resolving an issue through Etsy.com's customer service department, don't give up. You may still have options.

  • The first thing you should do is review your correspondence with Etsy with an eye toward identifying areas of miscommunication or misunderstanding. If you can identify these areas, you can point them out in future communications.
  • Next, write back to Etsy And explain why the resolution they have offered you is unacceptable. Remain calm, polite and stick to the facts. You may find that further communication will provide you the answers or resolution you seek.
  • If your issue involves a dispute with a buyer or seller, you might want to try contacting that individual again. In some cases, a cooling-off period to a resolution of your issues.
  • Etsy does offer a community forum that is frequented by experienced Etsy.com users. Many people find the form to be very useful when it comes to getting issues resolved or developing new approaches for working with Etsy customer service.

Etsy's Best Toll-Free/800 Customer Phone Number

Vous êtes venu ici pour voir le numéro de téléphone de Etsy, l'attente actuelle en temps réel en attente et un moyen de passer directement à travers les lignes téléphoniques pour accéder directement à un Etsy agent. Il y a de bonnes et de mauvaises nouvelles: les mauvaises nouvelles sont qu'ils n'ont pas de numéro de téléphone, mais la bonne est que nous savons comment contacter Etsy de toute façon et vous aider avec votre problème. Au cours des 18 derniers mois, 20,316 clients comme vous sont venus à la recherche d'un numéro de téléphone pour Etsy et nous ont aidés à confirmer qu'ils n'en avaient pas. Les raisons courantes pour lesquelles les gens essaient d'appeler le Etsy service d'assistance à la clientèle incluent et d'autres problèmes de service client. Plutôt que d'essayer d'appeler Etsy, nous vous recommandons de nous indiquer le problème que vous rencontrez, puis de les contacter via le Web. Malheureusement, Etsy n'a actuellement aucun numéro de téléphone. La meilleure façon de parler aux Etsy représentants n'est pas toujours claire. Nous avons donc commencé à compiler ces informations à partir des suggestions de la communauté des clients. Continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.

Contacting Etsy - by phone or otherwise

Bien que Etsy n'ait pas de numéro gratuit, c'est également le seul moyen de les contacter. Selon d'autres Etsy clients, la meilleure façon de parler à leur équipe de support client consiste à informer GetHuman de votre problème ci-dessus et à nous laisser trouver quelqu'un pour vous aider. Outre les appels, la prochaine option préférée des clients à la recherche d'aide est via Online Help pour Customer Service. Si vous pensez que ces informations sont inexactes ou si vous connaissez d'autres moyens de contacter Etsy, veuillez nous en informer afin que nous puissions les partager avec d'autres clients. And you can click here if you want to compare all the contact information we've gathered for Etsy.

How GetHuman Helps If Etsy Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Etsy, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. For example, see our UPS Phone Number page. Or our AAA Phone Number page. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Etsy customers like yourself.

What is GetHuman's Relationship to Etsy?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Etsy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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