I recently applied for a credit card and received an email to call american express to...

GetHuman-rexholli's customer service issue with American Express from April 2018

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The issue in GetHuman-rexholli's own words
I recently applied for a credit card and received an email to call american express to verify my new address. I called and spoke to an amex representative who told me that I needed to obtain a letter from my bank confirming the new address. The representative told me that he emailed me the fax number that I needed to send the letter but I have not received an email. My reference number is Ref: **************USD. Can you please send me the information of where I need to send the letter? Thanks.
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American Express

Customer service issue
Reported by GetHuman-rexholli
Apr 30th, 2018 - a yr ago
I have an issue with American Express too
Not resolved
Seen by 23 customers so far
Similar issue to 2315 others
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Items needed
Full card number
Name on the account
Last 4 of SSN
Billing Address
Your birthday
Timeline
GetHuman-rexholli started working on this issue
Apr 30th, 2018 10:40pm
GetHuman-rexholli indicated the issue is not fixed yet.
May 1st, 2018 11:46pm