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Adidas Customer FAQ

Top Answers & How-to Guides

What is Adidas's Phone Number?

The question we are asked most often is about how to talk to Adidas customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are Adidas' shipping options?

Adidas offers a variety of shipping options to cater to the different needs of its customers. The specific shipping methods available Standard shipping is often the most economical choice and may take several business days to arrive, depending on the destination. Typically, this option is offered free for orders over a certain amount, making it appealing for customers who are not in a hurry to receive their items. Express shipping, on the other hand, is designed for those who need their orders delivered more quickly. This method usually ensures delivery within a shorter timeframe, typically within one to three business days. There may be an additional fee associated with express shipping. Expedited shipping might be available as well, which allows customers to receive their orders even faster, often within one business day. It can be especially useful for last-minute purchases or for occasions that require prompt delivery. Customers can find detailed information about the specific shipping options, costs, and estimated delivery times by visiting the latest information provided on the official Adidas website. Additionally, it can be beneficial to check the current promotions or services that may be offered, as these can influence the shipping methods available during checkout....
Ask any question you have about Adidas customer service, get an answer now.
Contact Adidas customer service

Recent Adidas Customer Questions

I want to check orginal product by serial number

Unfortunately, verifying the authenticity of an Adidas product using a serial number is not straightforward. Adidas doesn't provide an online service where you can enter the serial number to check if a product is genuine. If you're questioning a product's authenticity, consider where you purchased it. Authorized retailers are the most reliable source of genuine Adidas products. If you didn't purchase the item from an authorized retailer, look for clues such as quality of materials, construction details, and overall workmanship. These can often indicate if an item is genuine or fake.
Asked Apr 3, 2024 12:04 PM

Help me with my Adidas customer service issue

Returns and Exchanges

How Do I Return an Item to Adidas?

Customers can return items to Adidas by following the required steps, which vary based on how the item was purchased. Make online returns...
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How Do I Return an Item to Adidas from Their Black Friday Sale?

Returning items to Adidas from their Black Friday sale is simple. However, you need to meet the criteria in their returns policy. You...
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How Do I Return an Item to Adidas from Their Cyber Monday Sale?

If you are unhappy with the items you purchased during the Adidas Cyber Monday event, you can return them within 30 days free of charge....
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Can I exchange an item instead of returning it?

Adidas typically allows for exchanges, but the process may vary based on the specific item, the location of the purchase, and the store...
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What should I do if my Adidas product is defective?

If a customer finds that their Adidas product is defective, the first step is to gather any relevant information regarding the purchase. Adidas generally allows customers to return defective products for a replacement or refund, depending on the specific circumstances. Many customers find it helpful to visit the official Adidas website, where they can find specific instructions for returns, warranty claims, and any necessary information regarding the process. It is beneficial to ensure that the product is returned within the allowed time frame to facilitate a smooth return process. Additionally, customers should check if they need to use the original packaging when returning the item, as this can sometimes be a requirement. In some cases, Adidas products come with a warranty which can further assist in resolving issues related to defects. For the latest and most accurate information about returns, customers are encouraged to refer to the official Adidas website....
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Promotions and Deals

How Do I Find Black Friday Deals for Adidas?

Black Friday is one of the best times to shop at Adidas. It allows you to get amazing deals for shoes, clothing, and accessories. Finding...
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How Do I Find Cyber Monday Deals for Adidas?

Adidas displays their Cyber Monday deals on their website. It is one of the best times to buy your favorite Adidas items as you can...
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Ordering and Payment

How Do I Make an Order for the Adidas Black Friday Event?

If you plan on making an order for the Adidas Black Friday event, the best option is to use their online shop. Adidas does not allow...
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How Do I Make an Order for the Adidas Cyber Monday Event?

Customer service problems, such as placing orders during the promotion season, can be quite daunting. That's why GetHuman provides...
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How Do I Cancel My Adidas Order?

Adidas will grant refunds on items purchased within 30 days of the receipt date. If you plan to ship your item, you must print out...
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How Do I Add a Unit Number at My Shipping Address to My Adidas Order?

Adidas is a popular sportswear brand with its most recognition coming from its shoe product line. Adding a unit number to your shipping...
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How Do I Get Adidas to Refund a Charge?

Adidas allows you to return a product and get a refund. You simply need to ensure that you are within the returns window.
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Shipping and Store Locator

What is Adidas' warranty policy?

Adidas offers a warranty policy that covers defects in materials and workmanship for its products. Generally, this warranty lasts for To make a warranty claim, customers are usually required to provide proof of purchase. This can be a receipt or an order confirmation. It is advisable to retain this documentation to ensure a smooth claims process. If a product is determined to be defective under the warranty, Adidas may offer a replacement, repair, or refund, depending on the circumstances and the specific product involved. Customers are encouraged to familiarize themselves with the warranty policy for their specific purchase, as some items may have different terms or coverage. For more detailed information regarding the warranty policy, including any potential exclusions or conditions, it is recommended to visit the official Adidas website. The website provides accessible information that can help customers understand the specifics of their warranty rights and the process for making a claim....
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How do I locate a retail store that sells Adidas products?

To locate a retail store that sells Adidas products, one of the most effective methods is to visit the official Adidas website. The In addition to the store locator on the Adidas website, customers may also find helpful information by using popular mapping applications or search engines. Entering terms such as "Adidas store near me" in these platforms can yield various options available in your vicinity. Some sporting goods stores and department stores often carry a selection of Adidas products, so it may also be beneficial to explore these retailers in your area. For the most accurate and up-to-date retail locations, visiting the current web page of Adidas for the store locator and checking availability in nearby stores is advisable....
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What are Adidas' shipping options?

Adidas offers a variety of shipping options to cater to the different needs of its customers. The specific shipping methods available Standard shipping is often the most economical choice and may take several business days to arrive, depending on the destination. Typically, this option is offered free for orders over a certain amount, making it appealing for customers who are not in a hurry to receive their items. Express shipping, on the other hand, is designed for those who need their orders delivered more quickly. This method usually ensures delivery within a shorter timeframe, typically within one to three business days. There may be an additional fee associated with express shipping. Expedited shipping might be available as well, which allows customers to receive their orders even faster, often within one business day. It can be especially useful for last-minute purchases or for occasions that require prompt delivery. Customers can find detailed information about the specific shipping options, costs, and estimated delivery times by visiting the latest information provided on the official Adidas website. Additionally, it can be beneficial to check the current promotions or services that may be offered, as these can influence the shipping methods available during checkout....
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We look to the Adidas issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Adidas issues reported to GetHuman
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