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Adidas Customer FAQ

Top Answers & How-to Guides

What is Adidas's Phone Number?

The question we are asked most often is about how to talk to Adidas customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Adidas customer service, get an answer now.

Recent Adidas Customer Questions

I want to check orginal product by serial number

Unfortunately, verifying the authenticity of an Adidas product using a serial number is not straightforward. Adidas doesn't provide an online service where you can enter the serial number to check if a product is genuine. If you're questioning a product's authenticity, consider where you purchased it. Authorized retailers are the most reliable source of genuine Adidas products. If you didn't purchase the item from an authorized retailer, look for clues such as quality of materials, construction details, and overall workmanship. These can often indicate if an item is genuine or fake.
Asked Apr 3, 2024 12:04 PM

Help me with my Adidas customer service issue

Returns and Exchanges

How Do I Return an Item to Adidas?

Customers can return items to Adidas by following the required steps, which vary based on how the item was purchased. Make...

How Do I Return an Item to Adidas from Their Black Friday Sale?

Returning items to Adidas from their Black Friday sale is simple. However, you need to meet the criteria in their returns...

How Do I Return an Item to Adidas from Their Cyber Monday Sale?

If you are unhappy with the items you purchased during the Adidas Cyber Monday event, you can return them within 30 days free...

Can I exchange an item instead of returning it?

Adidas generally permits exchanges, but the specifics can differ based on the item, purchase location, and store or online...

What should I do if my Adidas product is defective?

If an Adidas product is found to be defective, the customer should collect relevant documents like the receipt and photos of...

Promotions and Deals

How Do I Find Black Friday Deals for Adidas?

Black Friday is one of the best times to shop at Adidas. It allows you to get amazing deals for shoes, clothing, and...

How Do I Find Cyber Monday Deals for Adidas?

Adidas displays their Cyber Monday deals on their website. It is one of the best times to buy your favorite Adidas items as you...

Ordering and Payment

How Do I Make an Order for the Adidas Black Friday Event?

If you plan on making an order for the Adidas Black Friday event, the best option is to use their online shop. Adidas does not...

How Do I Make an Order for the Adidas Cyber Monday Event?

Customer service problems, such as placing orders during the promotion season, can be quite daunting. That's why GetHuman...

How Do I Cancel My Adidas Order?

Adidas will grant refunds on items purchased within 30 days of the receipt date. If you plan to ship your item, you must print...

How Do I Add a Unit Number at My Shipping Address to My Adidas Order?

Adidas is a popular sportswear brand with its most recognition coming from its shoe product line. Adding a unit number to your...

How Do I Get Adidas to Refund a Charge?

Adidas allows you to return a product and get a refund. You simply need to ensure that you are within the returns window.

Shipping and Store Locator

What is Adidas' warranty policy?

Adidas has a warranty policy covering material and workmanship defects, typically lasting two years, but this may vary. Damage...

How do I locate a retail store that sells Adidas products?

To find a retail store selling Adidas products, it's recommended to use the store locator tool on the official Adidas website....

What are Adidas' shipping options?

Adidas provides various shipping options including standard, express, and expedited shipping, with different delivery times and...
We look to the Adidas issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Adidas issues reported to GetHuman
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