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OfferUp Customer FAQ

Top Answers & How-to Guides

How do I Contact OfferUp Customer Service?

The question we are asked most often is about how to talk to OfferUp customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Create an OfferUp Account?

This article explains how to set up an OfferUp account. On the Home Page, click the link in the upper-right hand that says "Sign Up"....

How Do I Delete an OfferUp Account?

In this article, we are going to present all of the necessary steps to you that will allow you to delete your OfferUp account effectively...
Ask any question you have about OfferUp customer service, get an answer now.

Recent OfferUp Customer Questions

My OfferUp account was wrongfully deactivated. How do I get it reactivated?

To reactivate a wrongfully deactivated OfferUp account, please visit the Help section on the OfferUp website. There, you’ll find guidance on submitting an appeal or request for reactivation. Follow the provided instructions and include any necessary information to support your case.
Asked Sep 2, 2024 9:58 PM

Get paid for an item I sold and was delivered 2 days ago

Once you've shipped your item and it's been delivered, the buyer has 2 days to rate the transaction. If the buyer doesn't rate you within that period, you can then rate the buyer, and the payment will be released. It will be deposited into your OfferUp account balance immediately. From this balance, you can then initiate a transfer to your banking account, which typically takes 5 business days. Please ensure that your bank account details are up-to-date to avoid any delay in receiving your funds.
Asked May 8, 2024 7:38 PM

I haven’t received payment on a item I shipped brown curtains and they have already been delivered

Sorry to hear about your trouble. Payments are usually deposited into your account 5-7 business days after delivery. However, there may be times when the payment might take a bit longer. This can depend on your bank's processing times. If it's been longer than this window, you might want to first check your deposit information in your account settings to ensure it's correct. If everything seems okay and you still haven't received your payment, your best course of action would be to contact the OfferUp customer service team directly for further assistance with the issue.
Asked Apr 26, 2024 8:34 PM

Can I check to see if a seller is trying to scam me?

Yes, you can take steps to check if a seller might be attempting to scam you on OfferUp. Beware of deals that seem too good to be true, as well as sellers requesting payment through gift cards or wire transfers. If a seller refuses to meet in a public place for local deals or doesn't provide clear photos or descriptions of the item, those are red flags too. If you suspect a scam, don't proceed with the transaction. Instead, report the user to OfferUp using the 'Report' button on their profile. Remember, it's always better to be safe and trust your instincts.
Asked Apr 21, 2024 7:18 PM

Does offerup deal with bitcoin ATM?

No, OfferUp does not directly deal with bitcoin or bitcoin ATMs. The platform primarily facilitates local transactions, where buyers and sellers can meet in person and pay with cash. It also has an online payment feature for shipped items, where payments are processed through OfferUp using traditional forms of payment such as credit or debit cards. It's important to remember to avoid off-platform transactions to ensure security and protection. Bitcoin or other cryptocurrencies are not officially supported or recognized payment methods on OfferUp.
Asked Apr 20, 2024 4:46 AM

Help me with my OfferUp customer service issue

Platform Functionality

What Is OfferUp?

OfferUp is a mobile-only marketplace allowing users to buy and purchase items they like. Buyers can scroll through images of items...

Is OfferUp Currently Down?

If you are wondering if OfferUp is currently down, the answer is no. The C2C marketplace is up and running, and you can continue to...

What Do I Do If My OfferUp App Is Not Working?

The issues you may face on your OfferUp app vary in degree and type.Keep reading for some helpful tips on how to get help.

Can I Buy and Sell Internationally on OfferUp?

OfferUp primarily focuses on facilitating local transactions within the United States, allowing users to buy and sell items within As of the latest information available, OfferUp does not support international buying or selling. This means that users should generally only list items for sale to people in their immediate vicinity. The company emphasizes local transactions to enhance safety and to make it easier for buyers and sellers to meet in person, inspect items, and complete transactions without the complexities and costs associated with shipping internationally. For users who might want to explore international selling or buying options, they may want to consider other platforms that cater specifically to those markets. It is always a good idea to check OfferUp's official website for the most current policies and any potential changes to their services. If you are interested in understanding more about how to use OfferUp effectively, including shipping options within the United States, the website can provide valuable resources....

Fees and Payments

Is OfferUp Free or Do They Charge a Fee?

OfferUp is a free, mobile-only platform that allows users to buy and sell items directly with each other. The main benefits of using...

How Do I Get My Money from OfferUp?

If you are unable to get your money from OfferUp after a purchase, you should contact the customer support team with these helpful...

What Are the Accepted Payment Methods on OfferUp?

OfferUp provides various payment methods to ensure a convenient and secure transaction experience for users. Generally, buyers and In addition, users may also consider other payment options like cash, especially in face-to-face transactions, which remain a common practice in local sales. However, it is essential for users to exercise caution when dealing with cash transactions by meeting in safe, public locations. Some sellers might offer additional payment methods, such as PayPal or Venmo, but these are not officially supported by OfferUp. For the most up-to-date information regarding payment methods, users are encouraged to consult the current OfferUp website or app. Here, one can find detailed guidelines and policies to ensure a smooth and satisfactory buying or selling experience....

Can I Negotiate the Price with a Seller on OfferUp?

Yes, negotiating the price with a seller on OfferUp is not only possible but is also quite common. OfferUp provides a platform where Sellers may be open to negotiations, especially if they are eager to sell the item quickly or if the price has been listed for a while. It is important to approach negotiations respectfully and politely. Offering a reasonable counteroffer rather than a lowball offer may increase your chances of reaching an agreement. Keep in mind that the seller has the final say on whether they accept your offer or not. Ultimately, the ability to negotiate is part of the OfferUp experience, and many users find it helps them secure better deals. For any specific questions regarding pricing or negotiations, you may want to refer to the current resources available on the OfferUp website....

Account Management

How Do I Create an OfferUp Account?

This article explains how to set up an OfferUp account. On the Home Page, click the link in the upper-right hand that says "Sign Up"....

How Do I Delete an OfferUp Account?

In this article, we are going to present all of the necessary steps to you that will allow you to delete your OfferUp account effectively...

Is It Possible to Deactivate My OfferUp Account?

This article will help you deactivate your OfferUp account. After you have successfully logged in to your OfferUp account, scroll down...

How Do I Reset My OfferUp Password?

This guide was designed to assist you with resetting your OfferUp password so that you can successfully log back into your account....

How Do I Recover My OfferUp Account?

Whether your OfferUp account is hacked or deactivated, it is possible to recover it with these helpful tips.

User Interaction

How Do I Report a User on OfferUp?

OfferUp is an online platform that gives users a way to buy and sell items in their local area. All users must follow the OfferUp posting...

How Do I Get a Refund on OfferUp?

If you bought something through the platform and you don't get what you expected, you can initiate the refund process to ensure that...

What Do I Do If I Cannot Send Message to Seller on OfferUp?

Being unable to send messages to sellers on OfferUp can be a huge inconvenience. Read these tips for assistance.

What Are the Safety Precautions I Should Take When Meeting a Seller on OfferUp?

When engaging in transactions on OfferUp, safety should always be a top priority. It is crucial to take several precautions to ensure Second, consider bringing a friend or family member along for added security. There is safety in numbers, and having someone with you can make the interaction feel more comfortable. Additionally, ensure you communicate clearly with the seller before the meeting. Agree on the details of the transaction, such as the item description, price, and payment method, to avoid misunderstandings. It is also wise to avoid sharing personal information such as your home address or financial details with the seller. Instead, utilize the OfferUp messaging system to discuss arrangements. When it comes time to complete the transaction, choose secure payment methods. Cash is often preferred for in-person exchanges, but if you opt for digital payments, ensure that you are using trusted applications. Finally, trust your instincts. If something feels off about the meeting or the seller, it is perfectly acceptable to walk away. For further information and guidance on safety measures, checking the OfferUp website may provide additional useful tips. Making informed decisions can greatly enhance your safety while using the platform....
We look to the OfferUp issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
OfferUp issues reported to GetHuman
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