Crypto.com Customer FAQ

Typically, bank transfers to your Crypto.com account can take anywhere from 3 to 5 business days. If this period has elapsed and the transfer is still showing as pending, there may be various factors at play. Potential reasons could include a delay from your bank, an issue with the transfer details you provided, or high operational volume on Crypto.com's end. We recommend waiting a few more days. If the issue continues, visit the contact link on this page for the most up-to-date information on reaching Crypto.com's customer service.

When your account is not verified on Crypto.com, it means that the necessary steps to confirm your identity have not been completed. This is a security measure designed to protect the integrity of all users on the platform. The verification process typically involves submitting specific pieces of identification (like a passport or driving license) as well as completing a facial recognition check. Once these steps are successfully completed, your account will be verified, which then allows you to gain full access to the services and features available on the platform.

Your instant transfer limit on Crypto.com can vary depending on several factors such as your verification level and the type of transfer you are carrying out. Generally, for Crypto.com app users who have completed the necessary KYC verifications, there are usually higher limits in place. It's important to note that different types of transactions such as crypto transfers, withdrawals, or fiat currency transfers may have separate limits. To get specific about your personal instant transfer limit, you should check your account on the Crypto.com app or website as it provides information tailored to your account status and level of verification.

We apologize for any inconvenience you may have experienced. There could be several reasons for this issue. If you introduced an incorrect or invalid address for the transfer, the transaction might be cancelled automatically. The adjustment debit could indicate that either the transfer was returned to the originating wallet, or there may have been transaction fees. We highly recommend double checking the transaction details and the recipient's address before initiating a transfer. In some cases, it could also be a temporary system issue. If the problem persists, please ensure that you follow up with Crypto.com support for assistance.

If you're seeing a message to contact us when trying to open an account, it generally means that there's an issue that needs special attention. This could be due to various reasons such as potential security concerns, or incorrect or inconsistent information provided during the signup process. We can't identify the specific issue here, but rest assured that Crypto.com is dedicated to resolving such issues swiftly and efficiently. For this, you should follow the instructions provided in the message which typically involves reaching out to the Crypto.com support team through the provided channels. They are there to assist you. Please make sure to provide all the information they request so that they can help you effectively.