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Crypto.com Customer FAQ

Top Answers & How-to Guides

How do I Contact Crypto.com Customer Service?

The question we are asked most often is about how to talk to Crypto.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Unlock My Crypto.com Account?

There are various reasons why your Crypto.com account might be locked, but the most common are a compromised account, suspicious activity,...

How Do I Open an Account on Crypto.com?

You can create an account on Crypto.com both for the Exchange and as an app user. Go to the sign-in page and tap the Sign Up button....
Ask any question you have about Crypto.com customer service, get an answer now.

Recent Crypto.com Customer Questions

What are the implications of trying to wire funds to my Crypto.com account while I'm traveling abroad?

Wiring funds to your Crypto.com account while traveling abroad may face implications such as potential delays in processing due to time zone differences, banking hours, or local regulations. You may also encounter foreign transaction fees or currency conversion fees, depending on your bank and the currency used. Additionally, you should ensure that your banking institution is aware of your travel plans to prevent any security holds on your account. It’s important to stay updated on the regulations regarding international fund transfers to ensure a smooth transaction process.
Asked Apr 27, 2025 8:34 PM

How do I recover my hacked crypto account

If your Crypto.com account has been hacked, it is important to act quickly. First, secure your email account used for registration. Then, follow the recovery process outlined on Crypto.com to report the issue and regain access to your account. Always ensure your passwords are strong and enable two-factor authentication for additional security. Keep an eye on your account for any suspicious activities.
Asked Apr 26, 2025 12:46 PM

How do I recover possession of my crypto account if my email was changed

To recover your crypto account after your email has been changed, you typically need to follow the account recovery process provided by Crypto.com. This may involve verifying your identity through personal details, answering security questions, or submitting identification documents. Follow the instructions for account recovery outlined on the platform to regain access to your account.
Asked Apr 26, 2025 12:35 PM

What do I do if I can't login and I just received an email telling me my email address changed without my knowledge

If you received an email indicating that your email address was changed without your knowledge and you cannot log in, it's important to take immediate action. First, check your email for any links provided for recovering your account. If you can still access your old email, follow the recovery process. Ensure to secure your account by changing your password and enabling two-factor authentication if you regain access. If you are unable to recover the account, please refer to the link on this page for the most up-to-date contact information to report the issue directly to Crypto.com.
Asked Apr 26, 2025 12:30 PM

我从银行电汇资金到crypto.com账户,银行已经扣款了,但是我的crypto.com账户迟迟没有到账? 是什么原因?

电汇转账到账时间可能会因银行处理时间和区块链确认速度而异。通常,电汇可能需要几个小时到几个工作日才能完全处理。如果您的资金在合理时间内仍未到账,可能是由于处理延迟、信息错误或其他技术问题。请确保您提供的所有转账信息正确无误,并耐心等待。
Asked Mar 22, 2025 2:59 PM

Help me with my Crypto.com customer service issue

Account Management

How Do I Unlock My Crypto.com Account?

There are various reasons why your Crypto.com account might be locked, but the most common are a compromised account, suspicious activity,...

How Do I Open an Account on Crypto.com?

You can create an account on Crypto.com both for the Exchange and as an app user. Go to the sign-in page and tap the Sign Up button....

How Do I Close My Account on Crypto.com?

To close your Crypto.com account, email Crypto.com using the registered email address with Close Account as the subject. As soon as...

How Do I Recover a Hacked Crypto.com Account?

After logging into your Crypto.com account, you notice suspicious activity/transactions that were not authorized by your, or you were...

What Do I Do If My Crypto.com Account Has the Wrong Balance?

When reviewing your account on Crypto.com, you may notice your balance is incorrect. This could be due to high traffic making deposit...

How Do I Reset My Crypto.com Password?

When passwords are lost, forgotten or simply need to be updated, it's important to know how to reset them. You can change your existing...

How Do I Delete My Crypto.com Account?

If you are moving away from cryptocurrency trading, or you want to switch exchanges from Crypto.com to a new exchange, you can delete...

How long does it take to verify my account on Crypto.com?

The time taken to verify an account on Crypto.com typically depends on various factors, such as the accuracy and completeness of the...

Is there a limit on the amount I can transfer from my Crypto.com account?

Yes, there are limits on the amount you can transfer from your Crypto.com account. The limits depend on the level of verification you...

Buying and Selling

How Do I Buy Coins on Crypto.com?

Before buying coins, you must first connect your DeFi wallet to your account. To start purchasing coins, log in to your account and...

How Do I Sell Coins on Crypto.com?

To start selling coins, you must first set up your Crypto.com fiat wallet. You can sell coins by logging in to your account and tapping...

What are the fees for buying coins on Crypto.com?

The fees for buying coins on Crypto.com vary depending on the type of transaction and the user's membership level. For credit/debit...

Security Features

How Do I Increase My Spending on Crypto.com?

If you want to increase your spending limit on Crypto.com, there are a few things you can do: get verified, deposit more funds, use...

How Do I Set Up Two-Factor Authorization on My Crypto.com Account?

Two-factor authentication is a must for any crypto trader who wants to keep their account safe from hackers. Crypto.com offers two...

Transfers and Withdrawals

How Do I Transfer Coins on Crypto.com?

When you need to transfer coins in or out of your Crypto.com account, or move coins from one wallet to another on your account, you...

How Do I Transfer Money from My Crypto.com Account?

Transferring money from your Crypto.com account to another wallet or exchange is simple. Just be sure to check the fees associated...

Can I Withdraw from Crypto.com to My Bank Account?

When you sell your cryptocurrency on Crypto.com, you want to make sure you can move the money to your bank account easily and quickly....

Supported Features

What are the supported cryptocurrencies on Crypto.com?

Crypto.com supports a wide range of cryptocurrencies to provide users with a comprehensive digital asset experience. At present, the...

Does Crypto.com offer a mobile app?

Yes, Crypto.com offers a feature-rich mobile app for both iOS and Android devices. The Crypto.com app provides users with a convenient...

Payment Methods

Can I use a credit card to buy coins on Crypto.com?

Yes, you can use a credit card to buy coins on Crypto.com. The platform supports credit card transactions, making it convenient and...

Limits and Deposits

What are the minimum and maximum deposit limits on Crypto.com?

On Crypto.com, the minimum and maximum deposit limits vary depending on the cryptocurrency being deposited. For cryptocurrencies like...

Availability

Can I use Crypto.com in my country?

Crypto.com is available in numerous countries, making it accessible to a global user base. It is supported in most countries, with...
We look to the Crypto.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Crypto.com issues reported to GetHuman
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