We're sorry to hear about your issue. On AliExpress, you are covered by Buyer Protection from click to delivery. According to AliExpress's policies, if the item you ordered never arrived or is not as described, you can open a dispute. If it has been over 45 days since the order was shipped and you haven't received it, you have the right to apply for a full refund. You just need to log into your account, go to your order list, find the order, and press the 'Open Dispute' link. You will have to provide a brief description of your problem and submit it. After the dispute is accepted, AliExpress's team will investigate and decide whether you are eligible for a refund.
Asked May 10, 2024 10:35 AM