UPS Phone Number

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Customer service
  • Calls UPS's Customer Service department
  • The average hold time is 16m
  • The current wait is approximately 23m
  • Hours are 24 hours, 7 days
  • The best time to call is 8:30am
  • Problèmes courants pour ce centre d'appels : colis perdu, suivi d'un colis, modification de l'adresse de livraison, livraison manquante et problème de livraison.
  • Reach a live UPS agent: Appuyez sur 0 à chaque invite, en ignorant les messages OU dites deux fois "Service client", le système automatisé vous demandera de choisir dans la liste des options, répétez deux fois "Service client".
  • What you hear when you call: Comment puis-je vous aider aujourd'hui?

Calling UPS Customer Care at 800-742-5877

Nov 28, 2023

Unless you already have a specific problem that you need dedicated UPS support to handle, you won't find a lot of use from calling this number. When I dialed, I was able to get to the automated system, but couldn't use it to actually request information.

I tried asking the system about how long it would take to deliver a package, but it took that to mean that I had an issue with delivery. Then, I asked about shipping rates, but the system was unable to understand what I was trying to ask about.

Finally I asked to speak to a representative, but the system told me it couldn't connect me with anyone unless it had more information about what I was calling about. I tried asking again, but the system absolutely refused to connect me with anyone unless I could give a firm reason as to what my issue was.

Next, I asked for location information so I could at least get something productive out of my call. The system asked me to provide a zip code, and once I did, it gave me the five closest UPS locations to that zip code, along with their hours of operation for that day. I then tried one more time to ask about shipping rates, but the system again said that it couldn't understand my inquiry, and I had no choice but to hang up.

Overall, I wasn't impressed by this system. It's fairly clear that UPS doesn't want people using this number unless they already have a support ticket in progress, but there should be at least some way to get information for services that UPS provides. Either offering a way to transfer numbers to a dedicated line for questions, having the system shoot you a link to the UPS website or having a part of the automated system dedicated to basic questions would be helpful.

Instead, if you don't ask for a specific problem, you're not going to get anywhere with it. You have the ability to ask the system just about anything, but it's not going to recognize most of the things you ask it. To get any use from this number, you need to have a genuine issue with a UPS service already in progress. Based on the automated system, however, I would hesitate before calling, as the system was not at all helpful and doesn't set high expectations for the customer experience.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Reasons customers like you called recently

UPS continues to waste my time by not giving me a human. They have been playing dumb...
Anything helps on pc world also computers
There is a package coming from overseas and the package seems to be on UPS hands. The p...
I need to CANCEL a claim for a lost package. The package was found, so I need to CANCE...
I need to know specific information on insurance offered through ups. Costs and covera...
I have a package that should be delivered and I don't have tracking number. Delivery ad...
A personal package was pickup at my business on Tuesday as part of our daily pickup. As...
Package was picked up on Tuesday and is not showing as being received in the tracking i...
UPS picked up a package they weren’t supposed to
Package was recorded as delivered to The UPS Store, but when I went to pick up the pack...
My delivery address is **** SW Avalon Way. The UPS Driver has not released packages des...
Package delivered to wrong address

UPS Customer Phone Number 800-742-5877 - Stats

Numéro de téléphone à composer800-742-5877
Rappel possibleOUI
Appel intercepté par une personne réelleOUI
Département que vous appelezService Clients
Heures d'ouverture du centre d'appels24 heures, 7 jours
Meilleur moment pour composer8 h 30
Attente moyenne16 minutes
Attente actuelle23 minutes
Classement (parmi les numéros de téléphone)1
Rang (global)1
Canaux de communicationtéléphone, chat, facebook, email, web, twitter
Qualité de la communication66%
Qualité de l'aide53%
Votes des clients2,565
Dernière mise à jour des informationsSat Dec 02 2023 08:00:00 GMT+0000 (Coordinated Universal Time)

UPS's Best Toll-Free/800 Customer Phone Number

Il s'agit du meilleur numéro de téléphone de UPS, de l'attente actuelle en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un UPS agent. Ce numéro de téléphone est le meilleur numéro de téléphone de UPS car 157,950 des clients comme vous ont utilisé ces coordonnées au cours des 18 derniers mois et nous ont fait part de leurs commentaires. Les problèmes courants traités par l'unité de service client qui répond aux appels au 800-742-5877 incluent Lost Package, Track a Package, Change Delivery Address, Missing Delivery, Delivery Issue et d'autres problèmes de service client. Le UPS centre d'appels auquel vous appelez a des employés de Michigan et est ouvert 24 hours, 7 days selon les clients. Au total, UPS possède 5 numéros de téléphone. La meilleure façon de parler aux UPS représentants n'est pas toujours claire. Nous avons donc commencé à compiler ces informations à partir des suggestions de la communauté des clients. Continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.

What is GetHuman's Relationship to UPS?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like UPS. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Beyond the Phone Number

Il existe d'autres moyens de contacter UPS, notamment par chat en direct et par courrier électronique, via son site Web/service d'assistance, son compte Twitter et via Facebook/Messenger. Visitez notre page UPS Service client pour plus d'informations.
UPS Customer ServiceUPS Call-back Service

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