FedEx Phone Number

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800-463-3339
Customer service
Current Wait: 25 min (8m avg)
Hours: 24 hours, 7 days; best time to call: 8:05am
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Reasons customers like you called recently

Important package did not arrive to destination yet and is delayed. Need to make sure i...
need shipping address changed
Customer service please I need to speak to someone someone some one**Customer service p...
I ordered something from Walmart, was suppose to be here on the **th, went from Dallas...
Need to give phone number for agent
I need to know the status of a package older than *** days. I know it's been delivered...
The status of my package has not changed for * days straight and I am unable to receive...
Need to change the delivery address. The one on the label is incorrect.
Package delivered to wrong address
the package was not delivered
I need to verify the address on a package being shipped to me. It looks like its missin...
My package is out for delivery but I’m not going to be there to receive it. Tomorrow I...
I've supposedly been sent a couple of e-mails from FEDEX stating that I have a suspende...
* packages have been delivered to the wrong house and all of them had our address on th...
Lost package. Was delivered to wrong house and need to know what to do. When looking at...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on FedEx's Phone-Based Customer Care

FedEx is one of the largest delivery companies in the world. Considered to be a pioneer in overnight delivery as well as technological innovations such as real time tracking for consumers, FedEx handles substantial call volume at its customer service centers.

Why Do People Call FedEx Customer Support?

People call FedEx for a number of reasons, including:

  • Getting information on shipping letters and packages
  • Questions about billing and credit card charges
  • Tracking shipments and deliveries
  • Questions about policies on types of items that can and cannot be shipped
  • Opening investigations and insurance claims

Best Practices for Calling FedEx Customer Service

There are several things that you can do to help ensure that your call to FedEx customer service is a productive one:

  • Make sure you are calling the correct number for the country you are calling from. In addition, there are separate numbers for billing calls as well as freight shipments. If you are deaf or hard of hearing, FedEx offers multiple options for getting in touch via TDD and relay.
  • Have any relevant documentation and information in front of you at the time of your call. This might include tracking numbers, receipts, invoices, credit card statements, as well as the addresses of both sender and receiver.
  • You may want to take notes during your call, so have pen and paper handy.

Note: Like many businesses, FedEx uses an automated voice System to direct your call. If you wish to speak to a representative, simply push "0" or say "representative" when the system asks why you are calling.

How do Consumers Feel About Calling FedEx Customer Service?

Reports on FedEx phone-based customer service tend to be mixed. Some customers are very happy with the service that they have received, while others have some issues with the efficacy of FedEx's resolution process.

One type of issue that some consumers complain about is FedEx's inability to promptly and efficiently file claims for items that are damaged while in transit. Consumers claim that FedEx can be uncooperative and that it sometimes takes escalation to third-party advocates to address damage claims.

What Kind of Issues can FedEx Customer Service Representative Resolve?

FedEx representatives can do many things to help you with shipping items and getting problems resolved. Representatives can answer your questions about shipping issues, direct you to places where you can drop off a shipment or purchase services, and provide tracking information.

In addition, a FedEx customer service agent can also open an investigation into an item that seems to have been lost during the shipping process and can also open a claim for damages.

FedEx can also arrange to have a driver come and pick up an item at your home or office.

What Can't Be Resolved With a Call to FedEx Customer Service?

FedEx customer service may not be able to provide much assistance if you and a third-party have a conflict over the delivery or non-delivery of a package. For example, if FedEx delivers a package that you have sent to another person or business and provides you with proof of delivery, FedEx may refuse to pay a lost package claim if the receiver says that he or she never received the item.

What Should You Do If You Have an Unsuccessful Call with FedEx?

Sometimes, and despite your best efforts, a call to FedEx goes awry. This may be due to a communication issue between you and the representative, FedEx's policies, or some other reason. While this can be frustrating, you shouldn't give up on achieving your desired resolution. Here are some things that you can do:

  • Review any notes that you took during your first call. If you didn't take notes, spend a few moments recalling what took place in writing what you remember down. This can be very useful if you have to escalate your case with FedEx.
  • Call FedEx back. The next representative you speak to might be in a better position to provide assistance.
  • If phone calls don't seem to work, try a different way of getting in touch with FedEx.These methods include sending an email, sending a letter via postal mail or contacting FedEx on social media. All of these options have the advantage of providing you with a written record of your communication with FedEx.

Customer Number 800-463-3339 - by the Numbers

Numéro de téléphone à composer800-463-3339
Rappel possibleOUI
Appel intercepté par une personne réelleOUI
Département que vous appelezService Clients
Heures d'ouverture du centre d'appels24 heures, 7 jours
Meilleur moment pour composer8 h 05
Naviguer dans un labyrinthe téléphonique vers un être humainAppuyez sur 0 puis entrez 0 # pour votre numéro de suivi
Attente moyenne
Attente actuelle25
Classement (parmi les numéros de téléphone)1
Rang (global)1
Méthodes alternativestéléphone, chat, facebook, twitter, web
Qualité de la communication72%
Qualité de l'aide61%
Votes des clients3,023
Dernière mise à jour des informationsSun Nov 20 2022 10:00:00 GMT+0000 (Coordinated Universal Time)

FedEx's Best Toll-Free/800 Customer Phone Number

Il s'agit du meilleur numéro de téléphone de FedEx, de l'attente actuelle en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un FedEx agent. Ce numéro de téléphone est le meilleur numéro de téléphone de FedEx car 87,216 des clients comme vous ont utilisé ces coordonnées au cours des 18 derniers mois et nous ont fait part de leurs commentaires. Les problèmes courants traités par l'unité de service client qui répond aux appels au 800-463-3339 incluent Account Access, Delivery Problem, Missing Delivery, Track a Package, Refund a Charge et d'autres problèmes de service client. Le FedEx centre d'appels auquel vous appelez a des employés de Maryland, Spain, India, Philippines et est ouvert 24 hours, 7 days selon les clients. Au total, FedEx possède 2 numéros de téléphone. La meilleure façon de parler aux FedEx représentants n'est pas toujours claire. Nous avons donc commencé à compiler ces informations à partir des suggestions de la communauté des clients. Continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.

Contacting FedEx - by phone or otherwise

Bien que 800-463-3339 soit le meilleur numéro sans frais de FedEx, il existe 7 différentes façons de les contacter. Selon d'autres clients FedEx, la meilleure façon de parler à leur équipe d'assistance client consiste à appeler leur 800-622-1147 numéro de téléphone Facturation. Outre les appels, la prochaine option préférée des clients qui recherchent de l'aide est via Live Chat pour Technical Support. Si vous pensez que ces informations sont inexactes ou si vous connaissez d'autres moyens de contacter FedEx, veuillez nous en informer afin que nous puissions les partager avec d'autres clients. And you can click here if you want to compare all the contact information we've gathered for FedEx.

What is GetHuman's Relationship to FedEx?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like FedEx. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

FedEx Contact Info

Information gathered by GetHuman researchers and millions of customers that use GetHuman:
All FedEx contacts
FedEx Numéro de téléphoneBEST
FedEx Chat en direct
FedEx Service d'assistance
FedEx sur Twitter
FedEx sur FB / Messenger
General customer information

Other Toll-free & Customer Numbers

Facturation800-622-1147

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