FedEx Phone Number

Calling FedEx customer service faster by GetHuman

800-463-3339
Customer service
Current Wait: 18 min (6m avg)
Hours: 24 hours, 7 days; best time to call: 8:05am
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Reasons customers like you called recently

I sent back a medical device on *-*-**** from the Morristown, Tn location. I have addr...
Delivery exception (twice) on tracking number ************: original issue is the shipp...
The package was refused, I need to confirm the address it was sent to. The business it...
Missing tracking info, need to find shipment using account number or another method
I received a large package from an unknown person and would like to return it to the sender.
Hello, *My name is John McCain, and I live at *** Windy HIll Lane, in Warne, NC. I liv...
There is a package I have not received yet and it may be lost.
I need to fin the status of a shipment. There has not been a status update in about ** days.
I need a package from NJ and shipped to me in Coatesville Pa
My package has been stuck in the FedEx facility in my home town for ** days. I would li...
my update says pkg delivered to me. It was not .,I have been waiting all day. It is my...
We just had a delivery dropped off by one of your drivers who entered our building, wit...
Looking for a package but I think have the wrong tracking number ***********************
i wan t human being nothing else will do
fedex shows a package as delivered and it has not been
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on FedEx's Phone-Based Customer Care

FedEx is one of the largest delivery companies in the world. Considered to be a pioneer in overnight delivery as well as technological innovations such as real time tracking for consumers, FedEx handles substantial call volume at its customer service centers.

Why Do People Call FedEx Customer Support?

People call FedEx for a number of reasons, including:

  • Getting information on shipping letters and packages
  • Questions about billing and credit card charges
  • Tracking shipments and deliveries
  • Questions about policies on types of items that can and cannot be shipped
  • Opening investigations and insurance claims

Best Practices for Calling FedEx Customer Service

There are several things that you can do to help ensure that your call to FedEx customer service is a productive one:

  • Make sure you are calling the correct number for the country you are calling from. In addition, there are separate numbers for billing calls as well as freight shipments. If you are deaf or hard of hearing, FedEx offers multiple options for getting in touch via TDD and relay.
  • Have any relevant documentation and information in front of you at the time of your call. This might include tracking numbers, receipts, invoices, credit card statements, as well as the addresses of both sender and receiver.
  • You may want to take notes during your call, so have pen and paper handy.

Note: Like many businesses, FedEx uses an automated voice System to direct your call. If you wish to speak to a representative, simply push "0" or say "representative" when the system asks why you are calling.

How do Consumers Feel About Calling FedEx Customer Service?

Reports on FedEx phone-based customer service tend to be mixed. Some customers are very happy with the service that they have received, while others have some issues with the efficacy of FedEx's resolution process.

One type of issue that some consumers complain about is FedEx's inability to promptly and efficiently file claims for items that are damaged while in transit. Consumers claim that FedEx can be uncooperative and that it sometimes takes escalation to third-party advocates to address damage claims.

What Kind of Issues can FedEx Customer Service Representative Resolve?

FedEx representatives can do many things to help you with shipping items and getting problems resolved. Representatives can answer your questions about shipping issues, direct you to places where you can drop off a shipment or purchase services, and provide tracking information.

In addition, a FedEx customer service agent can also open an investigation into an item that seems to have been lost during the shipping process and can also open a claim for damages.

FedEx can also arrange to have a driver come and pick up an item at your home or office.

What Can't Be Resolved With a Call to FedEx Customer Service?

FedEx customer service may not be able to provide much assistance if you and a third-party have a conflict over the delivery or non-delivery of a package. For example, if FedEx delivers a package that you have sent to another person or business and provides you with proof of delivery, FedEx may refuse to pay a lost package claim if the receiver says that he or she never received the item.

What Should You Do If You Have an Unsuccessful Call with FedEx?

Sometimes, and despite your best efforts, a call to FedEx goes awry. This may be due to a communication issue between you and the representative, FedEx's policies, or some other reason. While this can be frustrating, you shouldn't give up on achieving your desired resolution. Here are some things that you can do:

  • Review any notes that you took during your first call. If you didn't take notes, spend a few moments recalling what took place in writing what you remember down. This can be very useful if you have to escalate your case with FedEx.
  • Call FedEx back. The next representative you speak to might be in a better position to provide assistance.
  • If phone calls don't seem to work, try a different way of getting in touch with FedEx.These methods include sending an email, sending a letter via postal mail or contacting FedEx on social media. All of these options have the advantage of providing you with a written record of your communication with FedEx.

Customer Number 800-463-3339 - by the Numbers

Numéro de téléphone à composer800-463-3339
Rappel possibleOUI
Appel intercepté par une personne réelleOUI
Département que vous appelezService Clients
Heures d'ouverture du centre d'appels24 heures, 7 jours
Meilleur moment pour composer8 h 05
Naviguer dans un labyrinthe téléphonique vers un être humainAppuyez sur 0 puis entrez 0 # pour votre numéro de suivi
Attente moyenne
Attente actuelle18
Classement (parmi les numéros de téléphone)1
Rang (global)1
Méthodes alternativestéléphone, chat, email, facebook, twitter, web
Qualité de la communication88%
Qualité de l'aide77%
Votes des clients3,047
Dernière mise à jour des informationsSun Oct 18 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

FedEx's Best Toll-Free/800 Customer Phone Number

Il s'agit du meilleur numéro de téléphone de FedEx, de l'attente actuelle en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un FedEx agent. Ce numéro de téléphone est le meilleur numéro de téléphone de FedEx car 87,216 des clients comme vous ont utilisé ces coordonnées au cours des 18 derniers mois et nous ont fait part de leurs commentaires. Les problèmes courants traités par l'unité de service client qui répond aux appels au 800-463-3339 incluent Missing Delivery, Track a Package, Delivery Problem, Account Access, Refund a Charge et d'autres problèmes de service client. Le FedEx centre d'appels auquel vous appelez a des employés de Maryland, Spain, India, Philippines et est ouvert 24 hours, 7 days selon les clients. Au total, FedEx possède 2 numéros de téléphone. La meilleure façon de parler aux FedEx représentants n'est pas toujours claire. Nous avons donc commencé à compiler ces informations à partir des suggestions de la communauté des clients. Continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.

Contacting FedEx - by phone or otherwise

Bien que 800-463-3339 soit le meilleur numéro sans frais de FedEx, il existe 9 moyens de les contacter. Selon d'autres FedEx clients, la meilleure façon de parler à leur équipe de support client est d'appeler le 800-622-1147 numéro de téléphone de leur Facturation service. En plus d'appeler, la prochaine option préférée pour les clients à la recherche d'aide est via Live Chat pour Technical Support. Si vous pensez que ces informations sont inexactes ou si vous connaissez d'autres moyens de contacter FedEx, veuillez nous en informer afin que nous puissions les partager avec d'autres clients. And you can click here if you want to compare all the contact information we've gathered for FedEx.

What is GetHuman's Relationship to FedEx?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like FedEx. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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