Chase Phone Number

Calling Chase customer service faster by GetHuman

800-935-9935
Customer service
Current Wait: 21 min (20m avg)
Hours: 24 hours, 7 days; best time to call: 9:05am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Appuyez sur 0, puis sur 0 # lorsqu'il vous demande votre numéro de compte.

Reasons customers like you called recently

Received an email, claiming to be from Chase Fraud Alerrt, about a transaction at The M...
negotiate lump sum settlement on collections account.
Waiting on receipt of credit card.
I received a notice about my application for a credit card* I have tried * times to cal...
We are applying for a home loan and we need to verify were some funds came from. Reali...
wrongfully charged for ********** late payment *need new deadline date for payment each month
My wire transfer was stopped
Credit card has not arrived in mail.
I’m trying to log into my bank account, but it is telling me that my account is locked...
Recieved email saying i changed my address. I did no such thing
***$ zelle deposit was a mistake today to a account
one of my mortgage payments did not hit my account.
Need my Mortgage payment confirmation
I can’t not have transactions with chase Credict card
Add fianc* to an already existing account
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Chase's Phone-Based Customer Care

Chase Bank is a major bank operating in the United States. It is the largest consumer bank in the U.S., which means that it gets a lot of calls from its customers every day.

Why Do People Call Chase Customer Support?

People call Chase customer support for a range of reasons, including:

  • Opening and changing accounts
  • Questions about transactions and charges
  • Updating account information
  • Technical support
  • Addressing identity theft and fraud
  • Applying for and managing credit card accounts
  • Concerns and complaints about Chase employees
  • Requests to replace lost or stolen debit and credit cards
  • Beginning a loan application
  • Questions about loans, including mortgages

Best Practices for Calling Chase Customer Service

There are several things that you can do to improve your chances of a speedy and positive resolution to your customer service call to Chase:

  • Make sure you are calling the correct number for your account. Chase has different numbers for different types of accounts and products, so check the website, the back of your debit or credit card, or your account statement to verify the contact information.
  • Calling about technical support issues for online or mobile banking? There is a separate number for that division as well.
  • Have your account number handy when you call. If you are calling about a transaction problem, have the statement in front of you so that you can review it with the representative.
  • Keep pen and paper handy, or some other way of taking notes, so that you can have a record of what went on during the call.

How Do People Feel About Their Calls to Chase Customer Support?

As is usually true when it comes to large business organizations, there is a range of reports on the quality of Chase customer service. While some people are very happy with the service that they have received, others complain that Chase phone representatives are often unable to effectively resolve issues.

Some customers feel that Chase doesn't do enough to coordinate communications between the bank, the customer and third parties when trying to fraud and identity theft cases. In addition, some customers have claimed that there is a lack of follow-through on the part of Chase customer support agents. An agent might tell a customer that a situation has been resolved when, in fact, it has not been.

What Kind of Issues Can Chase Customer Support Resolve?

Chase customer service can resolve most common banking issues, including:

  • Answering questions about opening an account
  • Assisting with the application process for loans
  • Answering questions about refinancing or modifications
  • Making changes to an account or credit card type
  • Researching transactions
  • Waiving fees and addressing issues of fraud and identity theft
  • Stopping payments

What Can't Be Resolved by Phone With Chase?

Some banking issues may require you to visit a Chase branch for security reasons. For example, if two individuals have a joint account, and one of them wishes to take his or her name off the account, they must visit a Chase branch. If it is necessary for someone to notarize or witness a signature on banking papers, a visit to a branch may be necessary. In addition, cashiers checks and money orders must be purchased in-person.

What Can I Do If I Am Unhappy With My Call to Chase?

If you hang up your phone after a call with Chase and are feeling frustrated because you did not get the resolution you deserved or wanted, don't give up. You still have options and may be able to work things out with Chase over the phone or through another communication method.

First, if you did not take notes during your call, take some time and jot down what you remember from the conversation. This can be helpful if you have to escalate your case.

Next, call Chase back. Keep in mind that not all customer service professionals have the same background, training or personality. A different customer service representative may be able to provide a very different outcome.

If you were unable to resolve matters during your second call, consider using a different method of communication. Chase offers a secure messaging system through its website. This provides a greater degree of confidentiality than regular e-mail and provides you with a written record of your communications with the bank.

It is also possible to schedule an appointment at a branch with a Chase banker. This may be the best option if your situation is complex and requires face-to-face communication to get sorted out.

A final option is to contact the ombudsmen office at the Consumer Financial Protection Bureau. This is a federal agency with oversight over banking practices in the United States. Contacting the CFPB will not provide you with a quick resolution, but it is something to consider if your problem with chase proves unresolvable through other means.

Customer Number 800-935-9935 - by the Numbers

Numéro de téléphone à composer800-935-9935
Rappel possibleOUI
Appel intercepté par une personne réelleOUI
Département que vous appelezService Clients
Heures d'ouverture du centre d'appels24 heures, 7 jours
Meilleur moment pour composer9 h 05
Naviguer dans un labyrinthe téléphonique vers un être humainAppuyez sur 0, puis sur 0 # lorsqu'il vous demande votre numéro de compte.
Attente moyenne
Attente actuelle21
Classement (parmi les numéros de téléphone)1
Rang (global)1
Méthodes alternativestéléphone, web
Qualité de la communication81%
Qualité de l'aide84%
Votes des clients3,946
Dernière mise à jour des informationsTue Oct 20 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

Chase's Best Toll-Free/800 Customer Phone Number

Il s'agit du meilleur numéro de téléphone de Chase, de l'attente actuelle en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un Chase agent. Ce numéro de téléphone est le meilleur numéro de téléphone de Chase car 95,778 des clients comme vous ont utilisé ces coordonnées au cours des 18 derniers mois et nous ont fait part de leurs commentaires. Les problèmes courants traités par l'unité de service client qui répond aux appels au 800-935-9935 incluent Card Issue, Dispute a Charge, Account Access, Get Banking Help, Report Fraud et d'autres problèmes de service client. Le Chase centre d'appels auquel vous appelez a des employés de Philippines, India et est ouvert 24 hours, 7 days selon les clients. Au total, Chase possède 5 numéros de téléphone. La meilleure façon de parler aux Chase représentants n'est pas toujours claire. Nous avons donc commencé à compiler ces informations à partir des suggestions de la communauté des clients. Continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.

Contacting Chase - by phone or otherwise

Bien que 800-935-9935 soit le meilleur numéro sans frais de Chase, il existe 6 moyens de les contacter. Selon d'autres Chase clients, la meilleure façon de parler à leur équipe de support client est d'appeler le 877-242-7372 numéro de téléphone de leur Les services bancaires mobiles service. En plus d'appeler, la prochaine option préférée pour les clients à la recherche d'aide est via Online Help pour Customer Service. Si vous pensez que ces informations sont inexactes ou si vous connaissez d'autres moyens de contacter Chase, veuillez nous en informer afin que nous puissions les partager avec d'autres clients. And you can click here if you want to compare all the contact information we've gathered for Chase.

What is GetHuman's Relationship to Chase?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Chase. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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