A Mastercard connected with CapitalOne Bank has been locked due to an error with the Se...

GetHuman-jennautu's customer service issue with MasterCard from August 2018

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The issue in GetHuman-jennautu's own words
A Mastercard connected with CapitalOne Bank has been locked due to an error with the SecureCode. I have been attempting to contact customer service for an hour, to no avail. This is an issue that needs urgent attention and the machine has hung up on my call countless times. *I'd like to speak with a rep and not have to shuffle through a handful of numbers that send me to the same "Mastercard Assistance Center" that ends my calls abruptly while I'm being "put on hold."**Please reach me at (***) ***-****. Thank you. I appreciate your attention to this issue and hope that I am actually attended to.
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MasterCard

Customer service issue
Reported by GetHuman-jennautu
Aug 13th, 2018 - a yr ago
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Seen by 3 customers so far
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Timeline
GetHuman-jennautu started working on this issue
Aug 13th, 2018 6:31pm