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iTunes Customer FAQ

Top Answers & How-to Guides

What is iTunes's Phone Number?

The question we are asked most often is about how to talk to iTunes customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Cancel My iTunes Subscription?

There are various methods you can choose to cancel your iTunes subscription. However, you must follow a specific procedure depending...

How do I recover my iTunes account if I forget my password?

If an individual has forgotten their iTunes account password, there are several steps that can be taken to recover it. The first step Once this link is selected, the individual will be prompted to enter the email address associated with their iTunes account. If the email address is correct, iTunes will send an account recovery email containing instructions on how to reset the password. It is important for the individual to check their email inbox, including the spam or junk folder, if the recovery email does not appear in the main inbox. After receiving the email, follow the provided link which will direct one to a page where they can create a new password. It is advisable to choose a password that is strong and unique to ensure the security of the account. If an individual has enabled two-factor authentication, they may need to complete additional steps to verify their identity. It is worth remembering that any issues or difficulties encountered during this process could be addressed by checking the iTunes support section on the Apple website for more detailed assistance and information....
Ask any question you have about iTunes customer service, get an answer now.

Gift Cards

How Do I Send Someone a iTunes Gift Card?

Sending someone an Apple iTunes gift card is easy using the online purchase options. Gift cards can be sent as an electronic/digital...

How Do I Report My iTunes Card Was Stolen?

Reporting a lost iTunes gift card is not easy. You should first cancel the card and report it stolen to apple via the online support...

What should I do if my iTunes gift card won’t redeem?

If an iTunes gift card is not redeeming, there are several steps that one can take to troubleshoot the issue. First, it is important Next, one should check that the card has not already been redeemed. This can happen if the card was purchased second-hand or if it was previously given as a gift. Another important aspect to consider is the region or country associated with the Apple ID being used for the redemption. Gift cards are typically region-specific, meaning they can only be redeemed in the region where they were purchased. Additionally, it is advisable to verify that the device being used is compatible with iTunes and is running an updated version of the software. If issues persist, users should consider checking the Apple system status page for any outages that may be affecting redemption services. If none of these steps resolve the issue, it may be beneficial to visit the official Apple website for more detailed information. There, one can find resources as well as contact information should further assistance be required. Always remember to keep the receipt of the purchase, as this may be necessary in case of any discrepancies....

Device Management

How Do I Deauthorize a Computer in iTunes?

You can authorize up to five computers at a time to play your iTunes purchases. If you want to add a new computer to the list, you...

How Do I Deauthorize a Computer on iTunes?

iTunes is a young service of Apple that boasts more than 800 million users since its inception in 2001. It provides music streaming...

How Do I Transfer Music to My Phone from iTunes?

If you have music you love stored in your iTunes library; you can transfer it to your iPhone so that you can listen on the go. There...

How do I share my iTunes library with other devices?

To share your iTunes library with other devices, there are several steps that you can follow to ensure a smooth sharing experience. Once all devices are connected to the same network, you will need to enable sharing on your iTunes application. To do this, open iTunes and navigate to Preferences. In the Sharing tab, check the option that allows sharing your library with other devices. You may also choose to allow others to play songs from your library if you would like that option available. Next, ensure that the devices you wish to share with have iTunes installed and are configured to access shared libraries. On those devices, open iTunes and look for the Shared section in the sidebar. This section will display any shared libraries available on the local network. You should see your library listed there. If you are using macOS or iOS devices, you may consider using Apple Music or iCloud Music Library for a more streamlined experience. With these services, your music collections can be synced across devices, allowing for easy access to your library from anywhere, as long as you are signed in with the same Apple ID. Lastly, for further help or specific troubleshooting, one can always check the official iTunes webpage for more detailed information or additional resources on sharing libraries across devices. This will provide the most up-to-date guidance on the process and any related features that may enhance your sharing experience....

Account Management

How Do I Cancel My iTunes Subscription?

There are various methods you can choose to cancel your iTunes subscription. However, you must follow a specific procedure depending...

How do I recover my iTunes account if I forget my password?

If an individual has forgotten their iTunes account password, there are several steps that can be taken to recover it. The first step Once this link is selected, the individual will be prompted to enter the email address associated with their iTunes account. If the email address is correct, iTunes will send an account recovery email containing instructions on how to reset the password. It is important for the individual to check their email inbox, including the spam or junk folder, if the recovery email does not appear in the main inbox. After receiving the email, follow the provided link which will direct one to a page where they can create a new password. It is advisable to choose a password that is strong and unique to ensure the security of the account. If an individual has enabled two-factor authentication, they may need to complete additional steps to verify their identity. It is worth remembering that any issues or difficulties encountered during this process could be addressed by checking the iTunes support section on the Apple website for more detailed assistance and information....

How do I check my iTunes purchase history?

To check your iTunes purchase history, you can follow a few simple steps. First, open the iTunes application on your computer or, if Once you are logged in, navigate to your account by clicking on your name at the top of the window. From there, you will see an option labeled "Account Info" or something similar. Click on that option, and it should direct you to an overview of your account details. Look for a section that says "Purchase History." This section will display a list of all your purchases, including music, movies, apps, and other content. You can often see the date of each transaction and the amount charged. If you do not see what you are looking for, consider checking the official website for the most current instructions regarding purchase history, as the interface may change over time....

Can I transfer my iTunes library to another account?

Transferring an iTunes library to another account can be a bit complex, primarily due to licensing and ownership concerns. iTunes typically The first step is to consolidate the media files in iTunes. This can be done by going to the Preferences menu and selecting the option to copy files to the iTunes Media folder. This will ensure that all files are stored in one location on the computer. After this, it is possible to log into the new Apple ID on iTunes, allowing the user to re-import the media files manually. It is also essential to keep in mind that any content purchased under the previous account will require the original account for access, so it is advisable to consider this carefully. For detailed information on the process and specific limitations, visiting the iTunes support page may provide additional insights and guidance....

Billing and Refunds

How Do I Turn Off Auto Renewal on iTunes?

If you've tried out the trial version of the iTunes app for free, then you'll need to cancel it before it auto renews and you are charged....

How do I dispute an iTunes charge and get a refund?

To request a refund for items purchased on iTunes or the App Store, log in to your account on reportaproblem.apple.com, select "Request...

Help me with my iTunes customer service issue

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We look to the iTunes issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
iTunes issues reported to GetHuman
FAQ Table of Contents

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