iTunes Phone Number

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800-676-2775
Customer service
Current Wait: 47 min (38m avg)
Hours: Mon-Fri 8am to 10pm CST; best time to call: 9:05am
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Reasons customers like you called recently

can't download itunes songs to my ipod
Getting my iTunes and App Store account opened back up
I need my apple id and password
I need assistance (more like step by step) in transferring selected songs from my Itune...
I can't download any games it tells me to contact iTunes support call me back ***-***-****
I use email *****@***.com to access Itunes. When I try to purchase a song, the followin...
I am trying to put money into my Apple account and it says I must contact iTunes support
E got a $*.** monthly charge on wife’s account eying to clarify for what
Trying to complete apple id*Said to call itunes support
iTunes account disabled
Itunes: I really need this problem fixed, please.*I have added a lot of Bible Study Cla...
I have a product for sell on your site and the money for the sales was not going to my...
Today I get a subscription I want to cancel I thought was free
Cancel a monthly payment
Update payment information
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on iTunes's Phone-Based Customer Care

Apple iTunes is a media player for electronic devices, including phones, tablets and computers. Users can play podcasts, movies, and music through iTunes. While Apple has announced a phase-out of iTunes, delegating different media types to different apps, there are still many devices running older operating systems that rely on iTunes.

Why Do People Call iTunes Customer Support?

People call iTunes customer support for a range of reasons, including:

  • Technical support
  • Help with a purchase
  • Malfunctioning apps
  • Concerns about erroneous charges, fraud or identity theft
  • Questions about upgrading to Apple Music, Podcasts and TV

Best Practices for Calling iTunes Customer Service

Apple provides iTunes customer service via phone. You can connect with Apple via its customer support website or directly via its toll-free number.

If you connect online, you'll be presented with a menu that asks you to describe your problem. From there, you can arrange to have Apple call you immediately, schedule a call for later, or you can submit your information so that it is ready to go when you call Apple for help.

When preparing for a call, have a pen and paper handy so that you take notes. These may come in handy if you have to escalate your case. You may also be asked for your Apple ID as well as the serial number for your product.

If you are calling Apple directly and want to get to a customer service representative quickly, try hitting ** immediately, hitting 0 at every question or saying "operator" whenever asked to describe your problem.

How Do People Feel About Their Calls to

iTunes Customer Support?

Apple generally has a reputation for providing quality customer support and the company has customer service representatives that work in call centers as well as from their homes. Those who do work from home are closely monitored to ensure quality service.

Reports from journalists testing iTunes customer service, as well as customers, are generally quite positive. Wait times are reasonable and representatives are courteous and well-trained. In addition, it is possible to schedule a call back from a customer service representative at a time that is convenient for you.

What Kind of Issues Can iTunes Customer Support Resolve?

An iTune customer support agent can resolve many technical support and billing issues, including researching unauthorized charges and questionable apps. The customer support agent can also help walk you through many common issues that people have with iTunes and the digital products used and purchased with the system.

What Can't Be Resolved by Phone with iTunes?

If your phone, computer, or mobile device is malfunctioning, you will have to seek repair services. This may mean having to visit a physical store or sending your phone in for service.

In situations where your device has been hacked and your iTunes account has been used to make unauthorized purchases, you may need to contact your bank or credit card company to obtain a speedy refund.

What Can I Do If I Am Unhappy with My Call to iTunes?

If you get off the phone with iTunes customer support and are feeling frustrated, don't give up. You may still have several options for getting your issue resolved.

First, review any notes taken during your call. If you didn't take notes, jot down what you remember before getting back in touch. Describing what went wrong in the original call can be helpful in getting your issue resolved.

Second, call Apple back or arrange for another call. The next representative that you speak to might be better trained or more experienced. He or she may be able to offer you a resolution that the other agent could not.

If a second call doesn't work, or you prefer not to call back, try visiting Apple's Support Community. Other users may be able to provide assistance or information that can help you to better understand what is going on.

Another option is to get in touch with Apple via its social media platforms on Facebook or Twitter.

Finally, you could visit an authorized Apple retailer, repair shop or an Apple Store. You may have to pay for diagnostics or a consultation, but there are situations in which meeting with an expert face-to-face will be the fastest way of taking care of your issue.

Customer Number 800-676-2775 - by the Numbers

Numéro de téléphone à composer800-676-2775
Rappel possibleOUI
Appel intercepté par une personne réelleOUI
Département que vous appelezService Clients
Heures d'ouverture du centre d'appelsLun-ven 8 h à 22 h CST
Meilleur moment pour composer9 h 05
Naviguer dans un labyrinthe téléphonique vers un être humainDemandez à la voix automatisée de parler à un représentant
Attente moyenne
Attente actuelle47
Classement (parmi les numéros de téléphone)1
Rang (global)1
Méthodes alternativestéléphone, email, web
Qualité de la communication34%
Qualité de l'aide44%
Votes des clients40,508
Dernière mise à jour des informationsSat Jul 31 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

iTunes's Best Toll-Free/800 Customer Phone Number

Il s'agit du meilleur numéro de téléphone de iTunes, de l'attente actuelle en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un iTunes agent. Ce numéro de téléphone est le meilleur numéro de téléphone de iTunes car 389,370 des clients comme vous ont utilisé ces coordonnées au cours des 18 derniers mois et nous ont fait part de leurs commentaires. Les problèmes courants traités par l'unité de service client qui répond aux appels au 800-676-2775 incluent Change Order, Download Trouble, Refund a Charge, Device Support, Dispute a Charge et d'autres problèmes de service client. Le iTunes centre d'appels auquel vous appelez a des employés de Massachusetts, California et est ouvert Mon-Fri 8am to 10pm CST selon les clients. Au total, iTunes possède 3 numéros de téléphone. La meilleure façon de parler aux iTunes représentants n'est pas toujours claire. Nous avons donc commencé à compiler ces informations à partir des suggestions de la communauté des clients. Continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.

Contacting iTunes - by phone or otherwise

Bien que 800-676-2775 soit le meilleur numéro sans frais de iTunes, il existe 5 différentes façons de les contacter. Selon d'autres clients iTunes, la meilleure façon de parler à leur équipe d'assistance client consiste à appeler leur 800-275-2273 numéro de téléphone AppleCare. Outre les appels, la prochaine option préférée des clients qui recherchent de l'aide est via itunesstoresupport@apple.com pour Customer Service. Si vous pensez que ces informations sont inexactes ou si vous connaissez d'autres moyens de contacter iTunes, veuillez nous en informer afin que nous puissions les partager avec d'autres clients. And you can click here if you want to compare all the contact information we've gathered for iTunes.

What is GetHuman's Relationship to iTunes?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like iTunes. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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iTunes Contact Info

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iTunes Assistance par e-mail
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