Apple iTunes is a media player for electronic devices, including phones, tablets and computers. Users can play podcasts, movies, and music through iTunes. While Apple has announced a phase-out of iTunes, delegating different media types to different apps, there are still many devices running older operating systems that rely on iTunes.
People call iTunes customer support for a range of reasons, including:
Apple provides iTunes customer service via phone. You can connect with Apple via its customer support website or directly via its toll-free number.
If you connect online, you'll be presented with a menu that asks you to describe your problem. From there, you can arrange to have Apple call you immediately, schedule a call for later, or you can submit your information so that it is ready to go when you call Apple for help.
When preparing for a call, have a pen and paper handy so that you take notes. These may come in handy if you have to escalate your case. You may also be asked for your Apple ID as well as the serial number for your product.
If you are calling Apple directly and want to get to a customer service representative quickly, try hitting ** immediately, hitting 0 at every question or saying "operator" whenever asked to describe your problem.
Apple generally has a reputation for providing quality customer support and the company has customer service representatives that work in call centers as well as from their homes. Those who do work from home are closely monitored to ensure quality service.
Reports from journalists testing iTunes customer service, as well as customers, are generally quite positive. Wait times are reasonable and representatives are courteous and well-trained. In addition, it is possible to schedule a call back from a customer service representative at a time that is convenient for you.
An iTune customer support agent can resolve many technical support and billing issues, including researching unauthorized charges and questionable apps. The customer support agent can also help walk you through many common issues that people have with iTunes and the digital products used and purchased with the system.
If your phone, computer, or mobile device is malfunctioning, you will have to seek repair services. This may mean having to visit a physical store or sending your phone in for service.
In situations where your device has been hacked and your iTunes account has been used to make unauthorized purchases, you may need to contact your bank or credit card company to obtain a speedy refund.
If you get off the phone with iTunes customer support and are feeling frustrated, don't give up. You may still have several options for getting your issue resolved.
First, review any notes taken during your call. If you didn't take notes, jot down what you remember before getting back in touch. Describing what went wrong in the original call can be helpful in getting your issue resolved.
Second, call Apple back or arrange for another call. The next representative that you speak to might be better trained or more experienced. He or she may be able to offer you a resolution that the other agent could not.
If a second call doesn't work, or you prefer not to call back, try visiting Apple's Support Community. Other users may be able to provide assistance or information that can help you to better understand what is going on.
Another option is to get in touch with Apple via its social media platforms on Facebook or Twitter.
Finally, you could visit an authorized Apple retailer, repair shop or an Apple Store. You may have to pay for diagnostics or a consultation, but there are situations in which meeting with an expert face-to-face will be the fastest way of taking care of your issue.