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Udemy Customer FAQ

Top Answers & How-to Guides

How do I Contact Udemy Customer Service?

The question we are asked most often is about how to talk to Udemy customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My Account with Udemy?

Udemy account recovery is vital for you to keep enjoying their educational courses. If your Udemy account is compromised you can regain...

How do I change my payment method for future purchases?

To change your payment method for future purchases on the Udemy platform, you will first need to log in to your account. Once you are...
Ask any question you have about Udemy customer service, get an answer now.

Recent Udemy Customer Questions

My course has been removed from my learning list

There could be a few reasons why a course has been removed from your learning list on Udemy. It could be due to the course being refunded or it's possible that the course was inadvertently unenrolled. If a course was removed by Udemy, it's usually because the course violated Udemy's policies or the instructor removed the course themselves. Please also note that if a course was from a business account, it might no longer be accessible if the business plan has expired. Try to re-enroll into the course or consider reaching for further assistance through the support link provided on this page.
Asked Jun 10, 2024 3:41 AM

Is it possible to change course, please? From The Ultimate React course to Complete To Building an app with .Net core and React. I bought wrong course. My mail is: astalemu@gmail.com, Thanks for you help.

Udemy has a 30-day refund policy. If you've purchased a course within the last 30 days and you're unhappy with your purchase, you can request a refund. While Udemy does not directly allow to switch courses, the refund system essentially allows you to do the same thing: you can claim a refund for the course you wrongly purchased and use that refund to buy the correct course. We suggest you take this action as soon as possible to ensure the 30-day refund period does not elapse. Please note that refund requests should be submitted via the course page on Udemy's website.
Asked Apr 17, 2024 6:32 AM

I have payed money but not asked for any courses

If you've been charged but haven't enrolled in any courses, it could be due to a misunderstanding or a technical glitch. It's important to make sure whether the transaction has proceeded correctly or not. Check your Udemy purchases in your account, under "My Courses". If you don't see any new courses there corresponding to your payment, contact Udemy's support team immediately. They will assist you with checking the transaction and ensuring your money is correctly applied toward the course you desire to take.
Asked Apr 6, 2024 12:43 PM

I paid for the course but not able it to start it

We're sorry to hear you're having trouble starting your Udemy course. First, make certain you're logged into the account you used to purchase the course. If you're logged in correctly, you'll see the course under "My Courses". Click on the course, and then click on "Start" or "Resume Course" to begin. If you've done all this correctly and are still having issues, it could be due to a temporary server error or a bug. Wait a while and try again. If the issue persists, then there's the possibility that there is a technical issue. Keep in mind that Udemy courses can be accessed on different browsers and devices, so you can attempt to access your course through another browser or device to potentially resolve the issue.
Asked Apr 6, 2024 3:39 AM

My account email was configured with MFA

At Udemy, there is currently no Multi-factor Authentication (MFA) options to configure your account's email. The primary security method is through your password. If you suspect your account has been compromised, you can change your password. Always remember to use a strong and unique password, and never share it with others. In case you forgot your password, you can reset it by clicking "Forgot password" on the login page and you'll receive an email with password reset instructions. For enhanced security, regularly updating your password is recommended.
Asked Apr 4, 2024 2:23 PM

Help me with my Udemy customer service issue

Certifications and Refunds

How Do I Get My Udemy Certificate?

You can download your Udemy certificate via a web browser and mobile app. Just log in to your account, view the course, and tap on...

How Do I Get a Refund from Udemy?

Udemy offers you access to several high-quality courses and engaging content. You may use these courses to advance in your career or...

Account Management

How Do I Recover My Account with Udemy?

Udemy account recovery is vital for you to keep enjoying their educational courses. If your Udemy account is compromised you can regain...

How do I change my payment method for future purchases?

To change your payment method for future purchases on the Udemy platform, you will first need to log in to your account. Once you are...

What is the policy for course expiration or access time limits?

Udemy offers learners a flexible and accessible learning experience, and their policy regarding course expiration and access time limits However, it is important to note that some courses may be subject to updates or changes over time. Instructors may choose to update their course materials, and learners will have access to those updates without any additional fee. This policy ensures that learners receive the most current information and resources related to the course topic. In rare cases, certain courses may be temporarily removed from Udemy if an instructor decides to take them down, or if there are issues related to copyright or other legal matters. In this situation, learners will still retain access to the courses they have already purchased while they remain available on the platform. For the most precise and current information regarding a specific course's expiration policy or access time limits, it is advisable for users to refer to the course details on the Udemy website or platform where they enrolled. This will ensure they are informed about any unique conditions that might apply to particular courses....

Course Access

How Do I Get Back My Missing Udemy Course?

If you're missing your Udemy course there are steps you can take to figure out what the problem is and get the course reinstated. The...

What should I do if I can't access a course I purchased?

If a user encounters issues accessing a course they have purchased on the Udemy platform, several steps can be taken to potentially Next, checking the course catalog or "My Courses" section on the Udemy website is important to confirm whether the course appears there. If the course is visible, the user can click on it to access the materials. In some instances, technical issues with browsers or devices may cause access problems. Hence, clearing the browser cache or trying a different web browser or device may help. If these initial steps do not resolve the issue, users are encouraged to refer to the help section on Udemy's website. This section may have useful information or troubleshooting tips specific to their situation. For further assistance, looking for contact information on the current web page might be beneficial. Udemy aims to provide a positive learning experience, so they will likely have resources to assist users in regaining access to their courses....

Can I download course resources for offline use?

Udemy allows learners to download certain course resources for offline use, but the availability of this feature may depend on the It is important to note that not all courses offer the option to download all materials. Therefore, learners should check the course curriculum or contact the instructor for clarification on what resources are available for offline access. For the most up-to-date information regarding download options, it is advisable to check the current web page on Udemy for any specifics related to course resources....

Course Recommendations

How can I find courses relevant to my career?

To find courses relevant to your career on the Udemy platform, you may start by considering the specific skills and knowledge areas Once you have determined the skills you wish to develop, you can utilize Udemy's search functionality. Enter relevant keywords related to your desired skills or career path in the search bar. For instance, if you are interested in advancing in digital marketing, you might search for "SEO," "content marketing," or "social media strategy." Additionally, Udemy has a variety of categories and subcategories that you can explore. One effective approach is to browse through the categories that align with your career interests. Each category features numerous courses that cater to different levels of expertise, from beginner to advanced. This allows you to select a course that matches your current skill level and learning objectives. It may also be beneficial to read reviews and ratings for courses that catch your eye, as this feedback can provide insight into the course quality and relevance. Many users share how the courses they took benefited them professionally, so these testimonials can guide you in your selection. Lastly, keep in mind that Udemy frequently updates its course offerings to reflect the latest trends in various fields. Therefore, it is worthwhile to periodically check for new courses that may enhance your career prospects. For additional information regarding specific courses or to access the course catalog, please visit the current Udemy website....

Are there any recommended courses for beginners?

Udemy offers a wide variety of courses that cater to beginners across multiple subjects, making it an excellent platform for individuals It may also be helpful to pay attention to the courses with high ratings and positive reviews, as they typically reflect the course's effectiveness and quality. Additionally, many of these courses often include supplementary materials such as quizzes, downloadable resources, and community support, enhancing the learning experience. Exploring categories such as programming, graphic design, digital marketing, or languages could also yield valuable options for a beginner. Ultimately, the best approach is to analyze the curriculum of the courses, read customer reviews, and find a teaching style that resonates with personal learning preferences. For detailed listings and features of the courses, visiting udemy.com could provide further insights into what is available....

Instructor Information

How do course ratings and reviews work on Udemy?

Course ratings and reviews on Udemy serve as a vital part of the platform, helping potential students to assess the quality and relevance In addition to the star rating, students can write a detailed review that reflects their learning experience. These reviews can cover various aspects of the course, such as the quality of the instructional content, the organization of the material, and the effectiveness of the instructor's teaching style. The reviews are publicly visible to all users on the Udemy platform, fostering transparency and assisting prospective students in making educated decisions. Course ratings and reviews can significantly impact an instructor's visibility on the platform. Higher-rated courses tend to rank better in search results, attracting more students. Therefore, it is in the interest of instructors to maintain a high standard of quality in their courses to receive favorable reviews. It is important to note that Udemy takes guidelines for reviews seriously and has policies against fake or incentivized feedback. Reviews that violate these guidelines may be removed, helping to uphold the integrity of the rating system. For more information about specific policies regarding ratings and reviews, it is advisable to refer to the relevant section on Udemy's official website....

What are the requirements for becoming an instructor on Udemy?

Becoming an instructor on Udemy is an opportunity for knowledgeable individuals to share their expertise with a global audience. To Additionally, Udemy encourages instructors to create high-quality video courses, as these are the primary format through which learning occurs on the platform. Instructors should be comfortable using video recording and editing tools to produce clear and professional-looking instructional materials. Good audio quality is equally important, as it significantly enhances the overall learning experience. Another important aspect is understanding Udemy's course creation guidelines. Instructors need to ensure that their courses meet the platform's content standards, which include requirements related to course length, structure, and adherence to policies regarding copyright and intellectual property. While there are no formal educational prerequisites required to teach on Udemy, having teaching experience or skills in instructional design can be beneficial. It helps in structuring courses in a way that maximizes student engagement and understanding. Furthermore, Udemy instructors must be able to communicate clearly and effectively, as this greatly impacts how well students grasp the material. Lastly, instructors should be prepared for a commitment to support their students throughout the course. This involves answering questions, gathering feedback, and perhaps updating course content over time to keep it relevant and fresh. By considering these factors and meeting the outlined expectations, an individual can successfully become an instructor on Udemy and contribute to its diverse learning community. For more specific information or guidelines, it may be helpful to visit the current Udemy website....
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