Light In The BoxFAQ client

Hmmm... wir sind nicht sicher über die genauen Gründe für Verzögerungen bei Ihrer Bestellung. Es kann jedoch an verschiedenen Faktoren wie Versandmethoden, Zollabfertigung oder anderen logistischen Herausforderungen liegen. Wir empfehlen, die Sendungsverfolgungsinformationen zu überprüfen, um den aktuellen Status Ihrer Lieferung zu sehen.

You have 14 days from the date of receipt to initiate a return for most items. However, certain products may have different return policies, so please check the specific details for each item.

To reduce costs on packaging for your order of three identical large light sets, please check the checkout options. Often, you might find a setting for combined shipping. If the option isn’t available during checkout, your order may be processed with individual packaging by default. We recommend checking for any shipping settings or contacting us through the link provided on this page for the most up-to-date contact information.

We understand that not receiving your order can be frustrating. Please check the order status through your account on the Light In The Box website for the latest updates on your shipment.

To know the status of your order, go to the 'My Orders' section if you logged into your account when you made the purchase. If you checked out as a guest, you can still check your order status on the 'Order Status' page by providing the order number and the email you used during check out. Remember, delivery time depends on the shipping method you selected during checkout as well as any possible customs delays. In this instance, look for your order number 80025596-TLD.